Jiffy Lube

Absolutely DO NOT GO HERE. Today I waited an hour and they actually pulled my car out and another one in right in front of me. Then when I thought I was paying the incompetent girl asked me if I wanted the same oil as last time. MY CAR STILL wasn’t in the bay. I asked for my keys after NO apology was given nobody working there cared or tried to help. TOTAL joke!!! Go to a different one!

I didn’t have service here. The person were kind of rude with me and maybe because I am a woman they thought they could take advantage and saying that I need more things that I really do. They didn’t know I understand a lot about cars. …

Marvelous Marie treated us right! Took my Jeep in for an overdue oil change. We were able to drop it off, run an errand and return to a good as new car! Marie was great helping us select the right oil for my vehicle and getting the correct coupon code in too! Wonderful experience and definitely will return for future services. Thanks again!

Hello, I took my Mercedes Benz in today for a «B» service. Marie, (who I think is the assistant manager there) took care of me. She exceeded my expectations! I was in and out in under an hour and she saved me a few hundred dollars from what the dealership was going to charge. I have 3 luxury vehicles and I will be taking them all there from now on. Thanks Marie and thank you Jiffy Lube.

I should say that they have the best service ever. Really thanks for helping me unlocked my car after I stupid locked my car key inside the car. If there is 6 star, I will rate the 6. The people there is super nice, and they willing to help. And There will be no doubt that people with this important attitude, will treat your problem in a really good manner. 5 star!

God bless Julio at this Jiffy Lube location. I have been having trouble with my oil burning and he explained to me exactly what I needed. He went above and beyond to make sure that my engine was flushed & made sure the proper fresh oil was put in the
he gave me all the necessary information about how to service my vehicle properly. It was the best customer experience I’ve had so far with this company. Come to this location & ask for Julio!

Horrible service. I took my mini cooper to change my brakes. Now my car gives out a speaking noise. I took my car to the dealer and couple other mechanics. They all said the brake pads were not properly replaced.
Please don’t go to this location for brake replacement especially for cars like mini cooper.

Terrible customer service. I called ahead of time to see if they were busy. They said no come right over. I am two blocks away. I head over, I am next in line. I am waiting in the lobby, and waiting, and waiting. Then another customer who came in after me asks when her car will be looked at — so they pull her car in and start working on her car. No thank you Jiffy Lube Santa Monica. 30 minutes of waiting, barely an acknowledgement and no oil change. Too many other oil change places in town to bother with you anymore.

This was by far the WORST Jiffy Lube experience I’ve ever had. TERRIBLE customer service. I called this morning wanted to get an oil change and ask if they could look at my back brakes which they said yes they could. I told them I was in a little bit of a hurry so I gave them my information over the phone and asked said I would get an Über to my office and then come back later to get it but to please call me once they take a look at the car. They also said there were ZERO cars there at that point so I figured the longest it could take would be an hour before I heard something. Two hours go by and still no phone call. At this point I wanted to make sure things were moving along as my lunch break is 1:00 PM and I was going to pick it up over lunch. It took me 15 minutes just to get someone on the phone — I had to call 4 times because it just kept ringing and ringing and then would go dead. When someone did pick up the phone they told me nobody had looked at my brakes yet because their employee who does the brakes was supposed to be in at 9:30 AM (it was now 11:20 AM) — they said their brakes guy didn’t show up for work and didn’t call in. I asked the guy on the phone why nobody called me to tell me that since I specifically dropped my car there in order for the brakes to be looked at. I took an Über to work because of it. Had I known the brakes would not have been inspected I would have never went in. The guy on the phone clearly had no answer as to why I was not notified that they couldn’t look at my car but told me «If you want to get them looked at you’ll have to bring it in tomorrow.» What a waste of time and money on the Über! They should be reimbursing me for that cost. When I arrive to pick up my car nobody was inside so I went out to the service area and stood there for about 15 seconds waiting for someone to acknowledge me but instead one of the mechanics was talking to another and throwing a dirty towel at him. I then said excuse me I’m here to pick up my car. Nobody there was nice or apologetic for the inconvenience and I felt that even if I complained in the store nothing would happen — so I didn’t. When I got in my car to drive away they hadn’t even changed the sticker on the top left corner of my windshield letting me know the mileage at which my next oil change would be needed!!!
WHAT A CROCK!!! WORST. JIFFY LUBE. EVER.

As soon as I pulled up I was greeted by Carlos. He helped me inside and then k was greeted by Marie! She was so nice and welcoming. We had a great conversation. Soon, Carlos brought me out to my car to educate and show me how the breaks look and how they are supposed to look. I must say this is the absolute best location I have ever been to I will be back and will keep coming back just because of these employees.

Marie up sold me on the oil I needed and failed to mention that the coupon I brought in was a for a different oil service. When I told her I wanted the oil service with the coupon she told «they already put in the oil» but there’s no way that’s possible, as I never saw her leave the front desk to inform the guys of my estimate since the phone was ringing, and there were two other customers waiting to be assisted. She charged me anyway.
In addition to that, when she told me that car was done I walked out to see a guy still in my car trying to fix the oil change light. After waiting outside for 20+ mins and three Jiffy Lube employees my LIGHT IS STILL ON. They also adjusted my seat, mirrors, etc. They couldn’t even bother to clean my windshield (signature oil change, yeah ok!)
I have never experienced such lack of customer service, professionalism and overall just bad experience getting my oil changed. I am beyond disappointed and a total waste of time and money. I will never go back to Jiffy Lube. It’s like that entire staff did nothing but took my money. Still can’t believe my oil change light is still on.

This Jiffy Lube is located next to the Shell gas station that I usually get gas at. I saw a banner for an oil change for about $ 30.00 so I thought I’d just get one since I was behind. I’ve never been to a Jiffy Lube before but this one is clean, has coffee, vending machine, wifi. The employees are very nice. They run you through a list of car things you should get serviced but I told them I was only interested in an oil change. I’d go back again.

That’s a big big big Rip off.
I will never come here again.$ 71 to change oil .
Hell nooooo

These people like to play games, they issue a responce to help you out. Only to be contacted and say ok well ill give you a call back… and now no follow up, its been 3 days and yet no responce. What a company!!!

Saturday, I had called at 8 am to confirm they would take the Groupon I saw online for $ 19.99 was told yes they would. Once I got there at 12 pm they tried to tell me I needed AC coolant and brake fluid as you will notice from my earlier in the week Unilocal posting I had already been to Santa Monica Radiator to have my AC recharged and Stokes for my brakes and they told me they were fine… Hmm. Please proceed with the oil change, OK that will be $ 47,89 I have a Groupon for $ 19.99, she said they do not take explained everything the Regional Mgr Freddie walks in they discuss he approves $ 21.99, still not thrilled because I was told earlier [showed her the phone record] either way then I had to deal with Groupon.
Overall don’t try and pull a fast one on me, I’m a gearhead from the Midwest had to do maintenance on the car before I could get my driver’s license. If you need an Oil Change print out a coupon go see Ron at Stokes in Santa Monica!

I noticed that one of my tires looked a little low on air while I was out running errands last week, and when I couldn’t find any gas stations with an air pump, I pulled into this Jiffy Lube. Luis waived me over, asked me how he could help, and I told him that my front left tire looked a little low. He ended up checking all four of my tires and inflated all of them a bit. He said that all of my tires were actually a bit low so he took care of that. He also pointed out that my windshield wipers needed replacing, and helped me install the ones that I had purchased a few months ago and left in my trunk.
When I asked him if I owed anything, he told me not to worry about it. With this kind of service for a non-​paying customer, I can only imagine that Luis and the rest of the crew would be great to work with for any actual services. I definitely wouldn’t hesitate to come back.

Luis was very helpful. Not pushy like other reviews I read. Explained each option and expense.
We will come back.

I went in for an oil change and I was content with the service. I wasn’t hassled with other things that were wrong with my car. Armando told me there were some services my car needed but he wasn’t annoying like other employees at other Jiffy Lube locations where they get mad if I don’t do the other services they offer.
Armando explained me to the different oil changes because I was confused on the different pricing.
The entire staff in general was very friendly. Another guy, told me that the cover on the bottom of the car wasn’t on right and he fixed it for me.
I was in and out of there real fast, and mind you there was 2 people there before me.
Great staff, definitely going back to this location.

Short Version: This shop is incredible and Gary, gives the kind of customer service from an age long thought dead. Despite this being a major chain I felt like this was the local mechanic’s shop your uncle runs, the kind of place you know someone is looking out for you and going above and beyond for you.
Long Version:
Long Over Due review. The fact that it has been over 3 months since I got my Truck serviced here and I am still as passionate about these guys should be testament enough. But in case it is not.
I brought my truck in for some services. They did some recommended service since my truck is old, flushed the coolent, the whole nine yards. My fiancé picked it up drove it home, and upon getting home the whole coolent system exploded… Coolent all over the drive. We called the shop up, and surprise surprise they sent a mechanic out to our house, to check on things. We arranged for a tow and the shop took care of everything without charge. New water pump and fixed the coolant issue. They may have caused the issue… but they went above and beyond to make it right and offered the kind of service I long ago stopped expecting from major chains like this. We pass by at least 4 or 5 other shops to go here. Simply because they do what ever is needed to get it done right, and if its not done right the first time they fix it, no ifs ands or buts.

I came here for an oil change, nothing more.
25 mins later they tell me 5 pages of things I should have done to my car. (Change filter, rotate tires etc etc) many of the recommendations were things I had just done a couple of months ago at another place. I swiftly answered no thanks to a series of automatic suggestions. They honored their $ 23 Unilocal fee (came out to about $ 26) for the oil change and I waited another 25 minutes for them to do it.
They checked my tires, brakes and vacuumed my floors which was a nice bonus. I’m glad I came here but I didn’t like the tiring bogus up sell efforts. I get why they do it but it put a bad taste in my mouth. I probably won’t be back.