Jeff’s Mercedes Auto Service

My first review was negative as they took forever to fix my car. I have since then had other dealings with them and believe they are good people I believe the delay in the first repair was a fluke, as it can happen. TOday they changed a glow plug in my car, the job was done rapidly and the price was reasonable. So Im glad to up this review and give them 5 stars. I believe Jeff and Louie are good people and I recommend them

I was referred to Jeff a couple of weeks ago. Jeff is just an amazing person. So personable and easy to talk to. After all these years of getting ripped off with my car expenses, I have finally found an honest mechanic. I was so comfortable and loved the entire experience !!! Thank you Jeff and thank you Louie for making my visit the best. You have a customer for life !!!

Jeff is the most easy going and personable mechanic you will find. Super easy to schedule — a short phone call to his shop usually gets me an appointment within the same week. On top of easy scheduling he’s honest about wait times for my vehicle. I’ve never waited an extensive amount of time, and on one occasion I needed a rushed service and he managed to make it happen for me. His background in automotive shows — he’s always so at-​home explaining services to me. And I can’t leave out Louie! Louie is always at the front desk. The most absolute personable, helpful, friendly guy possible! Answers all my questions as well. Love the team at Jeff’s! (And love all the old big body Benzes sitting in his lot!)

They were very Helpful and friendly! Jeff and Will are great guys and make sure they take care of you, and pin point the problem!
I took my 1996 Mercedes C220 to 4 other shops and they could not find the problem i was having with my car (no starting when cold, and low idle)
All 4 shops charged me just t look at my car and not tell me what the problem was.
At Jeff’s Mercedes Auto Service they got working on my car and got the problem resolved the first time! They are very honest and trust worthy people.
This place is not like other shops that just want to make a quick buck.
I NEVER went to a shop that took care of me like Jeff and his crew did.
Jeff took his time to tell me what the problem was and advised me on how to drive the car the first 50 miles, I am so happy they fixed my car!
I thank you guys and will continue to take my car there for future services.
This place truly is the ONE STOP SHOP!

We had recently moved here from San Francisco and was so disatisfied with the service up there I was hoping it was different in Los Angeles, and it was. We just went on line and found Jeff’s Auto Service — Jeff and his great team of workers deteremined what needed to be done on my 1998 C230 Mercedes which has 180,000 miles on it and prioritzed the items and we went from there. He emails you an estimate, goes over it with you item by item and gives his professional opinion on what he would do as if it were his own car. I felt so comfortable as he explained each item to me — and being a girl I understood what he was saying and felt confident on what was the next step and what needed to be done. You can call him anytime and ask him what the progress is, he personally talks to you and updates you as the work is being done — I could not be more pleased with what he has done to my car. This car has never run so well in all the time I have had it –I bought this car brand new — and I know I will have it for a very long time.

Jeff has been taking care of my cars (Mercedes) for more than 20 years. Once on my realtively new Mercedes SUV, I had a persistent problem that the Mercedes service department couldn’t fix after countless visits. Jeff checked it out, traced the problem and fixed it in one day. I can’t tell you how many times I driven into Jeff’s with a problem, minor or otherwise, without an appointment and he always graciously took time to fix it or tell me what was wrong and what I needed. He was always nothing but honest with me. Jeff’s expertise and quality workmanship and that of his staff, are unmatched. I highly recommend him.

I’m sorry to write a terrible review, but when it comes to a trusted mechanic/​establishment – it is hard to find. I went here because of the Unilocal reviews. We took our car in for it’s annual service and what we received were 6 pages of recommendations totaling over $ 3,000. Alarmed, we took the car to the dealership where we normally get it serviced (we were trying to save a few bucks on the annual service so that’s y we went with an independent), and they said nothing was wrong. Since the car was still under warranty, we knew some of the things that Jeff’s service advisor Louis recommended would have been covered by the manufacturer, but when the dealership inspected it, they said everything looked good. Even the leaks that that Louis advised needed sealing, etc., the dealership could not find. Some of the things that Louis said needed replacing or flushing wasn’t even up for replacement based on the Mercedes Benz recommended servicing guide. They even said I needed a new battery and the dealer tested it twice and said, no, the battery is still good. The only thing we needed were the brakes done (at $ 750), but we knew that already… so they actually recommended about $ 2500 of repairs that the car did not need! I’m sorry but That’s outrageous to me!

We were referred to Jeff by our trusted mechanic Don at Ace Auto Pros in Culver City. Jeff accessed the issues with our car and concluded that they were likely covered by our extended warranty at Santa Monica BMW. HE then called SM BMW and talked to the service guy there, so he would be expecting us. Talk about HONESTY! Jeff could have easily tried to convince us to spend a ton of $$ on repairs at his shop. But instead he sent me to BMW. I thanked Jeff for his honesty and told him that I’ll now be a lifelong customer. I’ll bring my car here from now on.

This was hands down the best experience I’ve ever had with a mechanic.
I dealt with Jeff himself & this guy was a straight shooter. No bulls**t with this place at all. HIGHLY RECOMMENDED

Just perfect service.
Friendly, clean, English speakers who really cared about my car and offered me extra help (for free).
Their Service A was at least $ 80 below what the dealership is charging. They honored my appointment time and got my car done earlier than I expected.
I’ve recommended them to my friends with Mercedes and will go back for all future service.
UPDATE: My lease is up and the only thing I will miss about the Mercedes is Jeff!

Not sure about that 1 star down there. Jeff is just about as honest and personable as it gets with car repair (mercedes and beyond). My family has been driving Mercedes for decades and going through hell finding good mechanics in the LA area. Meeting Jeff through a friend, I decided to take my car to him and ever since he has been doing work on every Benz in my family, be it an older model or something very new and recent. His shop always has beautiful old cars people (like collectors) send him to work on from as far a out of state because of his knowledge. Furthermore, the pretentious mechanic vibes seen elsewhere are a total afterthought when you go here, because it’s just that rad and friendly. Jeff will tell you what you need done, and what you should get done in a few thousand miles to avoid any surprises, and his rates are always pretty comparatively low. He’s also really good with last minute scheduling, and can have your car back to you ASAP if necessary. I couldn’t imagine ever taking my business elsewhere.

I have always had great experiences at Jeff’s Auto. I moved from Austin, Texas and was referred there by a few mechanics back in Austin. Jeff is not only a very nice man, runs a great business and goes out of his way to ensure you have a proper rent car, breakdowns of repairs and nice conversation while you’re waiting. I would recommend (and have!) to anyone.

This one won’t be funny or well written… Pretty much just a copy of my BBB complaint…
I took my car to Jeff’s Auto because there was a squealing noise. They had the car for ten days instead of the four they originally stated. When I went to pick up the car, the same squeal could be heard so it had not been repaired. Further when I started the car the next day I heard a sound like the motor was falling out. I looked under the car and saw that Jeff’s Auto had failed to attach the plastic cover over the fan on one side and it had fallen on the fan and ripped in two. I returned my car to Jeff’s Auto and was told that they would replace the part. They also said they would determine the source of the squeal. When I came back to pick the car up two days later, they told me that they had glued the piece in. I thought they were referring to the replacement part and that that had been glued into place. When I looked under the hood later that day (because the squeal was still there, lounder than ever) I saw that they had simply «repaired» the broken piece by glueing it. When I had my boyfriend call them, they refused to replace the part and they said that I had aknowledged the repair. Further they now changed their story and said that the part breaking was due to a factory piece failing, a completely different story. When he objected to this, they hung up on him. So the problem with the car that I brought it to Jeff’s Auto for in the first place was never repaired and Jeff’s Auto actually caused another part to break in my car. After I filed a BBB complaint, they agered to replace the part.
Too little, too late. I would rather slide down a razor into a vat of lemon juice than take my car here again.