IT With IQ

Beware. Ethan visited our business to help with e-​mail connectivity issues and spam filtering. He spent about 2 hours there total. We then received an invoice for $ 450 (3 hours) and another $ 195 for a spam blocker. E-​mail still goes off and online, and we still get spam. Tried to work out a time to keep fixing the issue via phone, but work got busy. He calls to complain, could not have been more rude, that his invoice wasn’t paid after a couple of weeks. It clearly stated a 30 day turnaround. And our issue wasn’t even fixed!!! So now we’re down over $ 600 and in the same place we started. He was a complete asshole and I would never recommend hiring him or this company. Stay away.

This is a warning. I had called Mr. Feerst based on a friend’s referral. He sent out a tech (Jonathan). Seems I had a bridge issue with my modem. It took over an hour to get this repaired. Something seemed really wrong. My network was up and running but slow and struggling with the printer) nothing out of place but this minor misstep with TW based on an installation issue. I kept asking the technician what was taking so long as I heard a long conversation happening between the two techs. I was told that it had to be reset and that it was taking a long time. I called TW to get the transcripts… It was only 10mins! The tech from Mr. Freest I had check my airport and the extender (all previously set up). He than talked to me about his life etc. I had thought that was on his dime… Oh no! I was charged for a two hour visit! The tech made it sound like he had created my whole system and when I tried to explain it was a simple reset… Ethan shut me down!$ 300 for resetting my computer modem and resetting the network! Total rip off! And when I complained… Was totally hard balled by the owner!!! If you are female stay away! This company is really bad news of you have a problem with their techs or fees charged. The worst!

2^nd Update: Having just written on Unilocal that a handyman I used only a few times suddenly stopped answering calls, and getting a vicious, nasty and untrue email in return, I want to give another shout out about Dylan and Eldar. Maybe it’s a Mac thing [ :-) ] but their graciousness and generosity in texting back a quick answer to a problem that seems insurmountable (and those computer problems that crop up can make us SO anxious, can’t they — especially when we’re under a deadline?) is incredibly appreciated. To have a computer consultant who you can trust implicitly — we’re so lucky. Those of us who use them are incredibly appreciative and grateful. Just wanted to say that! I’ve referred countless people to them, and continue to do so.
UPDATED REVIEW: I could NOT live without Dylan Stewart and Eldar helping me out in very troublesome situations with my Mac and IPhone. I depend on my phone and computer for my work… they rescue me every time. DON’T USE ANYONE ELSE! Especially if you have Apple products! These guys go above and beyond.
I don’t think ANYONE could give less than 5 stars to these guys (though I’ve only used Dylan and Eldar.) Dylan’s been rescuing me for years. There’s NOTHING he doesn’t know about Macs and iPhones. NOTHING. From suggestions and directions as to what to buy, when and what to update (ok, Dylan, I know I don’t update enough!!), to horrible problems that stump even Apple — Dylan knows how to fix it. Plus both he and Eldar are really, really nice, and handle short phone questions and problems — if they are with a client, they let me know, and get back to me. And they can fix computer things remotely if you can’t get together in time. I LOVE THESE GUYS!

Ethan does it again. Sold State Drive was throwing (probably specious) errors. He took the machine, imaged it, wiped the disk, rebuilt it, tested it multiple ways overnight, returned it, and now it’s running as fast as it did before it had any programs on it. Lightning fast. Thanks, Ethan! Oh, and he didn’t charge me. How does he do that?

Ethan ROCKS! Not only has he rescued me from throwing my laptop out the window a number of times by easily diagnosing and fixing the problem, but because of his consistent amazing tech support and advice, he has even helped me with the arduous task of buying a new computer when I was ready to upgrade my set up. He not only fixes problems, but he really dials in and gets to know what my needs are and is able to advise me on exactly what to get and what NOT to get.
He has saved me a lot of money and a lot of time!
In fact, because of the years of trust and service I’ve gotten from Ethan for all my home computers, when it came time to develop a new e-​commerce website for my business, he is the one I’ve turned to and what he has done for my site and my business has been phenomenal.
Computer issues can be a frustrating thing for most people but I never have to stress out anymore about it because I can always call Ethan and know it will get taken care of. What a relief!
Thanks Ethan!

Ethan recently helped me deal with a bad virus infection on my laptop remotely. Even long distance this guy is amazing. He talked me through exactly what I needed to do to get my «life» back. Thank you Ethan! You are amazing!

My laptop dies. All office productivity shuts down. I call Ethan, he diagnoses the malfunction and provides a solution immediately. My office is back on line with a sparkling new laptop, all files restored and operating with higher efficiency while never missing a day of productivity. Having access to a tech guru that makes my small business feel important is what IT With IQ has done. The luxury in knowing that Ethan’s knowledge is in my corner makes my business better.
Pricing is good, personalized service is outstanding, speed of service is exceptional. Thank you Ethan, I will always be calling for help.

Wow what service did I receive from Ethan,
Let me Tell you this guy just would not give up !
working on my commuter downing loading junk screwed me up big time OMG slow and freezing programs and Ethan just would not give up at all… and Guess What its fixed… Ethan Rocks he was amazing and really knew his stuff …2 Thumbs ups for the GUY!!!

Contacted Ethan and his engineer Eduard during a massive tech crisis, and these gentlemen put down what they were doing and hopped on a conference with me and my onsite technician, no appointment, no problems. Help for 4 hours. Coming from an IT guy (myself), these guys know what they’re doing! Friendly as all hell and cool. Massive thanks to the IT with IQ team!

Ethan and Dylan are great. When you’re freaking out because your computer won’t boot up or you fear you’ve lost 5 years worth of data, they are a tranquil, calming voice telling you that everything will be okay. When you’re ready to upgrade your office computers and need help setting up a system for 70 of your employees, they’re there to show you how to save money and be forward-​thinking in your planning. When you want to take your brick and mortar business and put it onto the web… yep, they’re your guys. These are just a few of the things that IT with IQ has done for me and my friends.
If you value both your money and your peace of mind, give these guys a call!