Isabel Marant

i will never will go to your store anymore, copying a design from the native people of Oaxaca, Mexico and claiming is yours?, you should be paying royalties for stealing their design!

It saddens me a great deal to write this review. I was a loyal customer for nearly 2 years. I befriended the sales staff and bought almost all my IM from here even though I have store credit cards at Barneys and Nordstrom, where I get rewarded for every purchase and the peace of mind knowing I can get full refunds if I change my mind. As a result, about half my wardrobe is IM or IME, including clothing, shoes, and accessories. Most everything I bought at IM was full price.
Then one day a few months ago, I hand washed a white cotton $ 400 top as written on the label. To my horror, I saw the neckline turn orange. I brought it to the boutique the next day and showed it to the staff. They barely apologized but offered to send it to their cleaner. Long story short, I allowed them almost 6 weeks to fix the problem, and they never did. I barely even heard from them during that time. I would call several times and send emails during those weeks. They responded every time with, «We’ll get back to you tomorrow», but they wouldn’t, so I would have to initiate contact again. They gave it back to me with a still-​orange neckline, so I now have a $ 400 top I was able to wear only once. I work hard to be able to afford nice things, and looking at the top makes me angry that 400 of my hard-​earned dollars went to a store that doesn’t value loyalty at all. Most high-​end stores would offer loyal customers who go through such troubles at least a partial refund or store credit or a free accessory or something, but all I got was a whole lot of frustration.

I recently bought couple products at hollywood store on Melrose Avenue, and Now I’m having a terrible experience.
I bought a dress and a pair of high heels for my wife and it is current season’s design.
Counting today, It’s been only 27 days since I bought that, and Now Same Items are on SALE for 40% Off in other store???
I understand there could be on sale for past season’s design, but WTF?
So I called the store and talked to the manager and OMG, It’s gotten worse, what he said,
«We don’t do price matching or so. we don’t necessarily need to let customer know about the return policy, there is a policy on the receipt, so you gotta check that out yourself. I’m not the one who decide that policy, but even though there is any problem on the product, you have to find out in 14 days and bring it for the return. If it’s after 14days, no matter what the quality on the product, there is Nothing I can do. No return or even store credit after 14 days.»
He repeated «there is Nothing I can do and I am currently really busy, so bye now.» then he hung off the phone.
REALLY?
Where is the sincere mind for your customer when you Sell it???
That employee was in terrible manner and the manger was even worse.
So arrogant and Never seemed to care their customer.
Within the conversation, your employee’s attitude and impression was like,
«we sold it, and it’s 14days past, and that’s it. we don’t care if you feel bad or so, and we don’t need you to come back.»
What a CHEEP mind that they are selling?
I wonder how the original designer ‘Isabel Marant’ would feel about this?
Set aside this employee’s manner, 40% OFF in Barney’s for same product??, that’s really CHEEP.
I won’t buy any item in this store.
Although if you need to buy some, remember for 14 days return policy.

Isabel Marant is a great fashion genius of our time, and I prefer this Melrose Place store over the boutiques in Paris by a landslide. The building itself is stunning and has great interior and landscape design. The girls that work there couldn’t be nicer (Gabby in particular is so sweet and helpful) and are genuinely friendly. I have gone in wearing workout clothes (not something I like to do, but…) and never experienced any attitude, which is uncommon for any boutique on this fancy street. If you are in the area, it is a must visit. You will find things from the runway shows that you can’t find at Barneys, Net-​a-​porter, etc.

If you can, save it for Barney’s or Isabel Marant in NYC or Paris. The girls working in the store have zero knowledge of the collection and are extremely unhelpful. Called to have them hold a dress, which they didn’t. Brought out the wrong dress trying to sell it as the one that I wanted. They spent more time admiring themselves in the mirror and trying on the clothes than helping the 2 other people in the boutique.
One star for the physical store– the boutique is architectural and beautiful.

Could have been a 5 star! I popped into the store on my recent Cali vacay. I am obsessed with getting pretty, comfy/​casual things into my life style and closet!
Aestically the store is beautiful and filled with all things you want to buy, the ladies sport that effortless parisian/​cali vibe that is oh so Isabel-​like, not to mention they are quite friendly too.
So I did it… tried on those bobby low top sneaks in craie… and they were cute and predominantly featured throughout the store… but I was not quite sold yet on the price tag so I deferred purchase with a plan on stopping back after I made up my mind.
Sadly vacay went by in a whirl and I did not make it back on my way to the LAX, because the store is so not on the way. Inspiration… maybe I could do a phone order? Ring… why yes we can ship them for you!
*IMPORTANT* I only want to order and have them shipped if I can have them delivered by that Saturday (I called on a Monday) as I was leaving on a trip for a month and would not be home to sign. My Isabel Marant personal shopper assured me, NO problem so purchase I did. And then she took the next day off. I promptly received my tracking number and waited, and waited. The shoes did not actually get shipped til Wednesday and were set to deliver on Monday, well after I would be gone. Call to the store I did and their reply was I will check into this. I get a callback from my personal shopper…‘I’m sorry the Tuesday was my day off and no one else saw to ship them.”
Here is what they did…
1. offered to have them returned to them and they would reship them to me at new location
2. called Fedex to see if they could change the deliver… unable to
3. Apologized and said they would credit $ 15 for delivery back to my AE (which never happened)
What I did.
1. Discovered the shoes were at the Fedex location near my residence on Friday
2. Called and begged Fedex to let me come pick them up
What Fedex did…
1. Treated their customer with great care by sending the manager to sort through the container of packages not set to deliver until Monday so I could come pick my package up. Shout out to Fedex!
Moral of the story… the store is beautiful, the clothes are beautiful, my shoes are beautiful… the employees… not so much!

Finally, Marantphiles rejoice!!! The West Coast store finally opened and it’s gorgeous!!! Light airy space, beautiful storefront, friendly employees decked out in the designers’ latest. There isn’t too much stock yet which I hope will change. I’m glad there’s a place to get my IM fix in L.A. This store is located on lovely, leafy Melrose Place to boot