Image Wireless, I phone, I pad, computer repair

The vibration feature on my iPhone 6 stopped working 3 months after my warranty expired. The Apple store couldn’t do anything for me. They wanted to charge me $ 300 for a phone replacement. I didn’t want to give up the money, so they convinced me to use the LED flash alert, which I cannot see when the phone is in my pocket. I stumbled on Image Wireless by randomly going to Westwood. They fixed my phone within 15 minutes. What a blessing!!!

Went in there a few days ago to get a screen protector and battery pack case for a Samsung Galaxy S4. Do yourself a favor and ask him his prices over the phone before you go in, because he seems to put quite the markup on his items. About $ 40 for the screen protector and $ 80 for the case, I was also quoted about $ 60 for a new battery. It’s fine to pay a bit more to support a small business, but his prices are easily twice as much as what you can find online. This is an old phone and so the accessories should not and do not cost very much.
Shawn is a high-​pressure salesman. He has an extremely friendly demeanor, but make no mistake, he’s out to get you to pay as much as possible for his stuff. Think about your bank account when dealing with him, not the banter he’s trying to engage you in. I wish I had.
His approach is full of little tricks. I told him that I was texting my fiancé about buying the new battery before committing to it. Rather than let me wait for the response, he kept trying to convince me to just get it. When he quoted me the final price, he said the subtotal and not the actual total, which was about an eleven-​dollar difference.
Right after I left, I talked to my fiancé and we agreed that I should just return the case. I stepped back in and asked to return it; that was when Shawn pointed out that in small print at the bottom of the receipt, it said «All sales are final.» I hadn’t seen a sign indicating that in his store; he certainly hadn’t told me that this would be the case; it seemed just a bit dishonest to include the disclaimer on a receipt that is only printed after the sale is made.
In all, if you want to watch your budget for phone-​related stuff, this is not a good bet. There are other places in LA, I’m sure some of them will be more honest, I suggest that you go to them instead.

Shawn is great! This place is the fastest in town and not only does Shawn give you many options to work with your price range, he even plays tour guide.
In the short amount of time I waited for my boss’s phone to be repaired, he offered eating options to a couple of tourists, gave a French student 9 different phone options for his next two months in the US (including repairing his European phone), chatting with a regular about his upcoming trip while returning his now fixed phone that was water damaged, help a girl who locked herself out of her iCloud account, repaired a skateboarder’s shattered phone screen, then went over tips and tricks with me for my iPhone 6.
It’s rare you have such a nice, helpful, and honest guy in the world of electronics.

Excellent customer service. Shawn truly cares about his customers and went «above and beyond» to assist me with the repair of my son’s cell phone. Melissa W.

Don’t go anywhere else– they ALWAYS helps me with all of my phone needs and is fast, professional and helpful! I highly recommend!

I normally do not like to leave bad reviews on small businesses, however I feel compelled to do so in this instance. I came here today to replace an iPhone 5 screen. The gentleman quoted me pretty much as much as Apple itself charges! He then went down in price a little, but it still was over priced. I told him i had called today and was quoted about $ 70, not $ 120. I then asked several times if there’s another iPhone repair place on the street, because I realized I was probably at the wrong place. Several times HE LIED to my place and told me he’s the only one in the area that does this! I left and I saw just steps down his street there was the other place I was asking about! I went down the street and I got an amazing deal and service. I don’t feel annoyed at the mandatory 1 star given, because I’ll admit he was friendly. It’s also super shady that they don’t have their business name listed on their store front.

This place was such a huge help! Sean definitely took care of me and was able to save me so much time by transferring all my data to my new phone when my old phone had a blacked out screen! It’s like I never even got a new phone because everything is set up exactly how I had it before! These guys definitely do whatever it takes to fix your problem. Great customer service! Thank you so much again!

Shawn (the owner) is a great guy and is always going above and beyond what I would ask from him. He truly cares about anyone who comes into his shop which i quickly learned since every time I have stopped by he is always there working.
His prices are very fair and their repair work is top notch.
I usually stop by to pick up random accessories like a case or a screen protector. I have been coming here for 10 years and they keep their customers happy.

My fiancé was sent a phone from verizon and very shortly after the phone stopped working. No damage to the phone, just stopped working. Our normal verizon store said they couldnt give us a new one because this was her 2^nd phone on the insurance.phone. I brought it to Sean and instead of taking my money he told me i could get a replacement phone. He called the isurance company and told the guy what was up! He did what a retail verizom store could not and i will be going back for all my technical needs! I would give more stars if possible

Wrote my review in the «tips» section. This guy rocks. Come here if you want the best. Seriously. Don’t f%#k around. He’s knows his s%#t better than anyone and is in it for you! Will get you the best possible deal under the sun.

After dropping my phone in the toilet (yes, it was clean at least), I did all I can to save it including the rice trick. When that didn’t work, t went to 3 iPhone repair shops before Image Wireless did the trick. I started out at Repair Bar, which did not have great customer service and were not helpful. Then I took my phone to uBreakIFix. They said my phone was unrepairable. Then I went to AT&T ready to trade in my phone and they recommended I go to Group Micro. They wanted to charge me $ 35 for just a diagnostic, which was crazy. Why would I pay for a diagnostic when I may have to toss my phone at the end of it.
AT&T also recommended Image Wireless for used iPhones, so I thought what the heck, I’ll give it a shot. I go there and the guy gives me some used iPhone prices, but then asks me what happened to my old iPhone. I tell him and he told me to have them take a look. I said no because I had already taken it to 3 other places who said it was unrepairable. He was very convincing and so I reluctantly gave him my phone. He said it would be looked at within the hour and I would hear something. So in an effort to prove him wrong I gave him a shot.
Little did I know that I would be the one proven wrong. After an hour of looking at it, they said that my battery was just a little corroded on the side. He cleaned it off and within an hour to hour and a half I had a brand new phone. It cost $ 175 for the labor plus a new earpiece that was damaged in the water. I could not be more happy to have my old phone back and not have to get a new one right before the iPhone 7 is supposed to come out.

My phone fell and died but these guys made it brand new again!
Their service is quick and priced just right.

These guys know what they’re doing. I had to get my Samsung galaxy s6 fixed. Went to three stores before him, and they were not able to get it done.
This store also stresses earning trust from its customers, and always tries to make you happy.

I was seriously impressed with how knowledgeable the owner was. Not to mention how polite he was. I definitely found my go-​to place for all iPhone and Verizon products.

DO NOT TRUST these reviews like I did, these comments are NOT TRUE.
Although Sean looked seemingly friendly, I think he and his workers are not professional. I went to this place to change my iPhone 6 battery. Sean told me it only takes 5 mins for them to replace it, and they charged me 79 dollars for it. It’s fine, the price doesn’t matter as long as it works. However, after they gave me my phone back, my iPhone’s battery lifetime got even worse. It drained 20% of power in 10 mins when I was leaving the place and walking to parking lot. So I went back for this unusual situation. But Sean started to say some shits like «ohh you have too many apps…», «you gonna clean your iPhone more often…».
The point is, even with those «too many «apps, my iPhone was functioning better than it is right now. They either didn’t change my battery at all or they used a used battery. None of these is acceptable. He refused to run further analysis on my battery lifetime and told me lots of shits about battery, which didn’t make any fucking sense to me, and I am EE major at UCLA. You see my point.
Once again, DON’T TRUST THIS PLACE.

These guys offer the best service I have ever received! This is how business should be run. They were cordial, explaining all the features, and made sure I understood. Kellen and Arman spent over 60 minutes with me and I greatly appreciate it. When in Westwood drop in and ask for their assistance. These king of employees are hard to find and very valuable!!!
STAN King

I am a very active person and unfortunately my phone usually will experience major damage from all the wear and tear. I am so lucky to have discovered this store for it has become my go to place for any phone damage I have. They absolutely raise the bar in terms of customer service and expectations.

If I can give a 5+ I would!! Best place ever!!! Shawn hooked me up. My phone was cracked! It wouldn’t even turn on and he brought back to life! He gave me a loaner and got everything fixed in an hour! This is what you call service! I will definitely come back for all my phone needs.

Beware! Shawn promised they use exactly same parts as Apple when I had my iPhone 6 fixed for its glass there twice over 4 months. My question was very specific and multiple times: is it really «exactly same»? and he said yes every time. But the glass kept cracking easily, so facing three replacements in 5 months (and after a visit to Apple store who immediately recognized the glass was not genuine) I had to confront him. Now he insists he never said «same part» but instead said «same quality». Obviously not same quality either.

I have been coming to Image Wireless for more than ten years! Shawn has always helped me with all my phone needs ever since my first Nokia phone! Most variety, competitive price, and personalized customer service! Thanks Shawn!

My friend had trouble with his cell phone. We first visited Verizon store in Westwood and couldn’t get good support.
The person at Verizon recommended this shop. Yes, we left the shop with big smile and satisfied.
Shawn was very helpful and kind. He definitely enjoy his job (he told us so and no doubt about his words).
If I ever have any problems with my phone, I will visit him fore sure!
Thank you Shawn and even Verizon who referred this shop.

Great place for any issues you may have with your phone! They are helpful and caring towards your situation and will do the best they can to help you. I got my iphone screen replaced very quickly for a good price, this is the only phone store i will do business with.

Went in at 6:50 pm on a Thursday for an iPhone 5S charging port repair. Super friendly, super nice. Very competent, got it done by 7:20 pm for $ 80 (Bruin discount) which I thought was very reasonable. Phone’s working great now.

The fella in charge is very friendly and outgoing. They took a look at my broken phone, diagnosed it with a broken motherboard (I had my suspicions), and didn’t charge me a thing. They even paid me for the parts that still worked. You don’t see that often. They lose a star because they tried to sell me a new phone, at what I thought was a high price (although not surprising for west LA). There are probably better avenues for purchasing cellular products, but they seem to be fine for quick repairs. Also, they offer a student discount.

Such a great experience here! Shawn fixed my phone, gave me a case, and a glass screen protector in under 20 minutes, and with generous discounts. I’m very pleased with his services and will definitely be coming back in the future.

Image Wireless is your one stop shop for all your cellphone needs. Shawn is a great guy and gives awesome discounts. Check out his selection of accessories!

I dropped my iPhone 6 and the screen shattered. I called a couple places to compare pricing and spoke with Shawn at Image Wireless. He gave me an amazing quote and to top it off he said the repair time was 10 minutes.
I went in an hour later, gave Shawn my phone and sure enough 10 minutes later my phone was completely fixed. I couldn’t be happier! You cannot beat customer service like this. I hope I don’t have to go in again for another screen fix but I highly recommend going to Image Wireless. UCLA students get a discount!
Thank you so much Shawn! This could of been a terrible day but you really turned it around!

I brought me phone her today to get my screen fixed and Shawn was so helpful and courteous. Also, my phone was dead when I brought it in and they charged it for me on the turbo charger so I had battery to go home with. Shawn offered to help me with other new products and took the time to make sure I left happy. This is a great place for all you cell phone needs and I highly recommend it.

I’ve bought my last several phones here, and Sean has worked with me, each time telling me all my choices, helping me find the right the right plan as well as the fight phone. While it’s taken time, that time iwas well spent as when I left I have had a good understanding of my choices, and my equipment. You will not be disappointed.

My 1^st generation Moto X has an open rear side due to the back cover having broken apart. Wear and tear caused the socket that the cable from the buttons goes into to break, and I needed my phone to work ASAP. This store is easy to find, and Shawn and his technician took a look at it right away. They didn’t have the part on hand, but he had it shipped in by the next day, and the repairs completed in less than 24 hours. Bill was itemized and fair, and the phone functions fine now. Thanks!

Went to get my iPhone 6 screen repaired and get my phone unlocked. Had great service, and it was done super quickly! Shawn also gave me a great price for everything he helped me with. Definitely would come back again and recommend it for anyone

Second time coming in staff is great Sean will make sure everything is good and sell you everything you need… great prices

Worst place I’ve been to! Shawn totally ripped me off! They definitely don’t have real apple replacement products! I Took my iPhone-​5 to get my screen replaced and within 2 weeks it cracked! I had my phone for 2 yrs never happened. When my original screen cracked they told me they were «authorized apple dealer for their products!» Total BS! Why would the screen cracked in 2 weeks after getting it replaced! when I drop it millions of times before with the original screen. On top of it I bought the outter box plus a glass screen protector from them and my screen still broke! Nothing happened to the glass screen protector but my phone screen cracked! When I went back they wouldn’t replaced it for free! Nor gave me my money back they were charging me 60 $ to replace my screen! WTF why would I pay more when you guys don’t sell real Apple products! Left the store saying that and got my self the iPhone 6s! The people there just want ur money! They don’t care about their customers at all!!! Go to the Apple Store! Atleast they give you a good warranty and you know it’s real deal! Definitely a lesson well learned! PEASE PLEASE DO NOT GO THERE!!! YOU WILL BE RIP OFF!!! Save your money!!!

I was referred to this place after having to buy a new phone down the street at Verizon Wireless. My Android broke and since I was due for an upgrade, I decided to get a Samsung. Unfortunately, Verizon could not help me transfer all my pictures to the new phone and that’s why I met Shawn.
He immediately offered me various options to recover the data from my phone with the respective price points. And it Turns out I didn’t even have to buy a new phone because he wound up fixing the old one in order to recover and transfer my data to the new phone.
It was obvious he is an expert in fixing phones and provided great customer service. I love it when you have options presented to you and you can chose what’s best and more affordable for your situation.
After my visit, not only did my new phone have ALL the data from the old phone transferred. Shawn also updated all my apps.
If I ever have any issues in the future, I will not hesitate to visit Shawn and neither should you.

This was the best phone experience I have ever had! Shawn was extremely nice and very helpful, he went out of his way to find us the best products and fixed my iPhone in less than 10 minutes! Everywhere else I’ve been took over 2 hours. I will be coming back here and sending all my friends for anything phone related. Thank you Shawn!

This place was easy, and breezy! I was in and out and the customer service was excellent. They knew what they were doing and replaced my iPhone screen with no problem. They are nice, helpful and easy going! They even offered me coffee. Great business

Image Wireless is the best, hands down on all my cellphone needs. Shawn and his staff provide exceptional service and treat me like a rockstar every time. I have been a loyal customer for 10 years now and can say that no one else even comes close to the service provided here. I would highly recommend that you go here first, before you consider going anywhere else!

Image wireless, the way this business is run is nothing short of exemplary. I’ve been going to image ever since I bought my sidekick from them. Now I have a galaxy note 5. Image Wireless had the cases for them before even the T Mobile store had them. Also I might add that the atmosphere in there is cool, Ive always gotten along with the friendly and professional staff. I’m going to keep going back to Image Wireless because they have what I need and they always give me a good deal!!!

I have been shopping at Image Wireless since the nineties when I was in high school. Through each stage of life, whether it be teen years, college, law school, or my professional career, Shawn at Image Wireless has been there to provide custom tailored service and wireless consulting unique to my individual and business needs. I would definitely continue to refer friends, family, and business associates to Shawn for their wireless needs, as I have in the past. Thank you Image Wireless!

I have been a loyal customer of Image Wireless for the last 7 years. This store offers anything and everything your heart desires in the wireless telecommunication realm and all gadgets/​accessories imaginable for whatever device you prefer. I have turned to Shawn, the owner and his staff for assistance with purchasing new devices, gadgets, repairing broken iPhone screens, repairing blackberry smartphones (if anyone remembers those — they were amazing back in the day before iPhones swept us off our feet), etc. They always backed up all of my information prior to repairs to ensure that any and all information on my device was safe in the case something would go wrong.
In addition, Shawn offers the most competitive prices on the widest variety of cell phones I have ever seen. I have purchased phones from Nokia to Blackberry and iPhones from them and have not once been disappointed.
I am glad I met Shawn and his staff so many years ago and feel confident that no matter when I am in need of assistance, they will always be delightful and able to help! It means so much in these days when we rely on technology so heavily that I always have a go to shop to assist me in the time of need or when something unexplainable is happening to one of my devices.
I HIGHLY RECOMMEND IMAGE WIRELESS TO ANYONE LOOKING FOR A SOURCE FOR ASSISTANCE IN ANY OF YOUR NEEDS TO WIRELESS TELECOMMUNICATION DEVICES AND ASSOCIATED ACCESSORIES!!!
Thank you Image Wireless for being my trusted source for so many years! I look forward to a lifetime of support from you!!!
(PS. Thank you for introducing me to my lifesaving mophie! As a new mom, I am always on my phone checking the cameras at my house and the baby monitors, which drain my battery instantly and I have no idea how I would survive without this convenient genius battery backup! Love you!!!)

I had my iPhone 6 Plus screen fixed
Let’s say in the last three months I broke my screen three times. I would just drop it or it would be in my pocket and it would hit something and it would break instantly. I kept taking it to the same guy to fix it over and over again this time I took it to Sean at image wireless.
Great guy
He took my phone and actually put an Oem screen. when he open my phone he showed me how there were a lots of missing screws inside of the phone was loose causing the stream to be easily broken. He says this is typical and some cell phone repair shops are either too lazy or just don’t know what you’re doing when repairing screens.
He also sold me a glass LCD screen, fix the power button
My phone works great
Thank you

This shop has everything I need and the prices are much better than cooperate stores.
This shop has been around for more than 10 years and I really appreciate giving back to mom and pop shops especially when I know I’ll get the customer service I deserve.
I got a better deal from here then the att store I was shocked.
Thank you Shawn

…service beyond expected. I have been going to image wireless since the pager days… I have always been attended to with respect and courtesy. Shawn and June are amazing. They have both always worked with me to meet my needs and have always offered service above and beyond other provider. I work in Westwood and he has on occasion volunteered to drop off my phone to my business… Who does that in this day and age? Few years back I was out on a trip to Sydney and had lost my phone… Shawn actually sent me an unlocked vodaphone via federal express so I would be covered… Love this place and would highly recommend. It can get busy in this little space but you always get quality… They are great for new service, repairs and accessories …

Great service. My iPhone 6 screen was shattered and the phone itself a little bent. I went in and they said I would have an estimate in under ten minutes. Shawn was extremely helpful in assuring me that the phone would be fine and that if I didn’t mind the bend in my phone I should save money by not purchasing a new phone. He offered additional services like fixing the bend in my phone if I came back the next day because they were closing. He even offered me to have a temporary phone for the night if he couldn’t fix it right then. He stayed a few minutes past closing and replaced my screen and it works perfectly. If the phone didn’t work it would have been no cost to me. Bottom line, I came in in a panic that my phone was destroyed and Shawn made the experience easy and welcoming. Definitely recommend.

After wasting cash in another store near Image wireless Shawn didn’t waste time we got the job done. My BlackBerry Classic was fully repaired and another note I’ve traveled the world and been to many cell phone joints this is top grade.
Thanks again

The guy is a thief and lier! DO NOT GO TO THIS PLACE!!! You have been warned*****
He stole from me money and told me if I don’t like it don’t come back.