Ibex Bridal

I found this location on a blog. They were actually very helpful. Customer service was good. They are pretty cool on helping out on a payment plan if you can’t pay for your wedding dress upfront. Annie helped me out and she was very sweet and patient for the fact my 2year was running around (not a good idea to bring her lol). Over all my experience was good and their new location is a major upgrade. Very beautiful and glamorous. Just a heads up to the mothers, even though they just moved to a brand new location. The bathroom is beautiful but no baby change table.

Horrible service. Horrible people. They literally will make up any lie to sell you a dress. Diana, the salesperson will even tell you that she will give you a discount on your dress. Bullshit, plus they will not tell you the dress designers name until after you pay. Unethical and immoral business.
On a positive note, they are experienced in the sale of dresses (regardless of how it’s done), so you will get the dress you want.

Horrible experience… Not only are they rude but they have zero communication skills. They failed to mention over the phone only 4 people are allowed in the fitting room. I said never mind and went around the corner on Santee and Olympic. They were awesome!

Very rude customer service! For you future brides who want a good experience, this is not the place!

Horrible! Horrible! Horrible! Came for a wedding dress fitting for my sister and the dude helping was useless. They don’t have clips to make the dress fit nicer. They wouldn’t give any info on the dresses. He was rude and impatient. I hate this place.

Please don’t go to IBEX, they cost me a lot of tears, I tried a dress that I liked, I ordered it, they refused to disclosed the designer’s name until I paid them in full, I did it within two months. By a miracle my dress arrived sooner, it was 3 sizes too big, they wanted to charge me $ 575.00 for alterations. I took it to a seamstress that I trust with 40 years of experience, she pointed out that the dress was altered before, and it was dirty in the inside. I did my research, my dress is discontinued. So what I got was the floor sample. I’m two months away from my wedding, I’m out of time for ordering another dress from another store. I’m contacting the best business bureau and I’m getting an attorney. Please, please my fellow brides don’t go there! !! I don’t want you to go through what I’m going through!!!

I came to Ibex bridal because it was one of the stores that had a dress that I was looking for from the Knot dresses app. I wish I had read the reviews sooner, I would have gone elsewhere. Anyway, I went through with purchasing my dress here. Took about 6 months to arrive. The staff here is pretty horrible. Horrible in the sense that they exude nothing close to decent customer service. The owner is never nice anymore after you sign a contract on your dress and pay. Every time after I purchased my dress and had to go in for fittings and such, he never acknowledged us, didn’t smile, say hi, he pretty much ignores you unless you are going to pay him for something. He just seems money hungry and he doesn’t care. I just feel like in this industry, it would be nice if he acted like he really cared and was nice when customers would come in.
I haven’t worn my gown yet for my wedding but I guess I had some buyer’s remorse, because I didn’t feel happy with my purchase at the store and the whole process. They are pretty pushy to get the dress altered there as well. I ended up getting my dress altered there because I thought it might just be easier, but it is OVERPRICED for alterations. I did feel like I wasted my money, I wasn’t very happy. The seamstress is a nice girl, but I think there was nothing else that was near pleasant with this store. There’s other places with the same dresses and similar pricing, even if you can find the dress a bit cheaper here, don’t buy it here, it’s the whole overall experience as well, don’t compromise that during this stressful wedding planning time. IT’S NOT WORTH IT.

If you’re looking for a memorable experience, this isn’t the place. Got my dream dress within my budget but like others here have said, there are no tags so you don’t exactly know the quality of what you’re getting. When my dress arrived and I came in for a fitting, the owner was very upset over the fact that I already had a petticoat and someone to alter my dress (he couldn’t make anymore money off of me). If you purchase a ball gown, note that it will arrive without being ironed and they will tell you they can iron it for $ 75.

Do not trust the owner!!! we went in to get my sister in law a dress for her wedding! originally wedding was scheduled 7 months from the day we went, we chose the dress they said it will be ready by the wedding! then we changed the wedding date to a closer date we called ibex they said to not worry the dress will be in before the wedding. we knew something was fishy because they told us they need 6 months to get the dresses in and the wedding was 2 months away. long story short they changed the tags of a display dress and gave us a display dress! horrible owner horrible employees horrible service do not trust them. i wish there was a –5 star

To start off by saying how disgusting the people are in this store. Ordered my dress bigger than it was supposed to be took so much alteration money and there is still so much that’s not done on my dress after 5 fittings and my wedding is tomorrow.
Ladies don’t let people fool you their prices are not even low and the dresses they have is so old fashioned !!! On your special day you’re not supposed to feel bad in your dress and they don’t help you at all ! And the owner who sits in the front is terrible. Worse experience by far.
NO STARS !! Don’t bother going here not worth it.

I have not come here but know someone who has. I need to write this. All the reviews are true about customer service. The prices they offer are not the lowest and if it is, it’s microscopic and not worth it at all.
Reading through some of these reviews and what my friend has gone through has my blood boiling for how awful these people can be. They will be quick to sue you and take as much money as they can from you without being any help.
Why do women give this place their business? Sure, they have a lot of dresses but just keep in mind they don’t deserve your time or money. I would think its a good place to go try on a bunch of dresses that you have your eye on. Just don’t buy!!!
It’ll be great if you find your dream dress but realize that you can find it elsewhere and definitely get much better service. I’m sure if you purchase a dress for less than retail (why would they take the tags off? Prob fake! So no shit it’s less) they will still mark you WAY up for alterations. So at the end of the day you’re really not Saving at all and you’re going to be so mad.
One star for having many choices to try on but prob fake dresses since no tags.

This has been the worst experience of my entire life and do not recommend anyone to deal with these people at IBEX!!!
Sold me a dirty display dress and took so much money from me… !!! I have the whole story to write but it won’t allow me to write that much on here so long story short the owner is evil, lied to me took money from me and sold me a display dress.
Trust me do not go here! Anyone who wants to know the whole story or wants to read it because I wrote it all down can send me a message and I will be more than happy to share my horrible experience with them.!!
If I could give 0 stars I would!!!

The whole experience was terrible — from the first time I tried on a dress to the day we picked it up. When I went to try on dresses, they were rude and turned up their noses. I’m a young patron, so they probably thought I wasn’t serious. But they had the designer that I love and a dress I adored, so I ended up purchasing a dress. Then when we picked it up, the seamstress had terrible customer service.
I know Mori Lee is a beautiful designer, but don’t purchase one of her dresses from ibex.

Came here on the weekday. Had done my research and read all the bad reviews. Despite that decided to go in anyway. When I got there two women were already arguing with the owner. It was like all the reviews about money and the the owner seemed very hostile. He did smooth the situation over.
They gave me a consultant despite me not having an appointment. I had Christina. She was so sweet and patient. I felt very comfortable with her. I found two dresses that I liked. Christina said she can give me a discount with the trunk show price if I purchased today. I wanted a second opinion before I put a deposit down (30% non refundable) the owner told me if I come back Saturday he would extend the trunk show price to me. I left telling them I had to come back with my mom and sister and made an appointment.
I found the dress for $ 200 cheaper than the trunk show price, a total of $ 650 plus dollars off. I ended up canceling the appointment. I called and canceled and the lady asked if I wanted to reschedule. I said no thank you and she hung up on me without a ok/​bye/​etc.

I am VERY happy with the customer service I received here at Ibex. The owner is welcoming, Rose is gracious and helpful– and Yesenia my consultant spent a considerable amount of time helping me find the right dress that was perfect for me in style, color, and fabric. They have provided a beautiful designer gown that is reasonably priced and I look forward to wearing it in 35 days!
Thank you Ibex!

Yes, this place is as bad as everyone says. The one saving grace is possibly Christina who was super friendly. I really hope she finds a better business to work for though cause she can do SO much better than this place.
No, their selection is not good enough to put up with all the cons. I came here solely because of the so-​called mori-​lee «trunk show» as listed on the Mori Lee website thinking they would have the entire collection or at the very least, most of them as is the norm with trunk shows. Long story short, they did not.
Also, as others have stated, they made you look through a book with photos which do NOT state the designers or style numbers and are not really organized in any which way. However, they do use stock photos so if you’re familiar with the designers/​styles you want and have seen on the designers’ websites or pinned on pinterest the styles you want to try on – the photos in their book are easy to recognize.
Overall, the pros here far outweighed the cons. If you’re looking for affordable dresses, a great price, and great customer service – it is SO worth the trek to Mariposa Boutique in Anaheim (see my review for them/​ask for Coral there when making an appointment.
Really regret wasting over 2 hours of my life cause of this place between driving here, parking, browsing their books, and trying on dresses. Save yourself the time/​stress/​headache and go to a better store (I highly recommend Mariposa in Anaheim again – best bridal store experience of the 6 stores I visited in 3 different states).
PROS
Christina — She picks up the phone, helps make your appointment, and helps you pick out dresses from the books. Very friendly and personable but seriously so much better than this place deserves. I truly hope she finds a new job at a much classier and reputable business cause she is above this place.
CONS
Selection — Supposedly they have over 3,000 dresses in stock and they’ll tell you that. However, even if they do (which I doubt) there isn’t that much variety and there are not a lot of nice ones. Also, even if they have certain styles in the book they may not have it in store and won’t even tell you. I believe their limit was 8 to try and I picked out maybe 7 but only tried on 5 or 6. I knew for sure at least 1 was missing but they never even told me it was missing or why.
Customer Service (with the exception of Christina) — or lack thereof rather… the owner is as nasty and unwelcoming as every says. He kind of just gives you a dirty look as soon as you walk in. Also, not sure why they thought it would be a good idea for the bridal attendant to be a male?! Most women do not want a man they do not know helping to button/​zip/​tie them up. It is awkward and uncomfortable. Worst part of the experience? NO PHOTOGRAPHS AT ALL which makes this place a total waste of time unless you have photographic memory and don’t need or want anyone else’s input or opinions. Who the hell remembers all the dresses they try on if you’re trying on 6 — 8 per store and visiting 2 — 3 stores a day and maybe 5 — 6+ total in your dress search?! Also, you can’t always bring everyone whose opinion you want (ie: mothers) to every store so photos are necessary for making decisions.
Ambiance (or lack thereof once again) — yes, awful ventilation is as bad as some stated, even on the first floor where my «dressing room» was. It is February and in the 70s so it wasn’t too hot, just musty/​stuffy but I can imagine how awful it would get once it hits 80s or 90s outside. The «dressing room» which was more like a stall was smaller than an elementary school bathroom and had those swinging doors that really only cover your middle section. I’m 5’3″ and usually a ⁴⁄₆ in street clothes and I felt cramped/​claustrophobic in there! The floors were dirty so you felt gross taking off your shoes to change, walls were dirty as well. Bathroom was all the way in the back room – dark, dingy, and dirty once again.
Location — its in a really sketchy part of DTLA. Definitely NOT somewhere you want to be after dark. Even in the day time, you definitely want to keep your valuables close and walk fast. Parking kind of sucks – $ 4 /​hour if you’re parking on the street and can find a spot. However, there is a $ 5 all day parking till 6 PM on Saturdays and Sundays if you go around the corner on 8^th street (its the one that goes upstairs) so just $ 6 total including the $ 1 tip when you pick up.

2.5 stars
I only tried on dresses and did not end up purchasing from Ibex (this was mainly because I didn’t think that I found the dress and there really wasn’t a cost savings vs. boutique shops that I visited).
My consultant, Nelson, started off a bit inpatient that when we were flipping through picture books. Once the dresses were pulled, the service got a little less awkward when my MOH was chatting with him and my sister was helping me with getting into dresses.
My major gripe was that I really liked a Maggie Sottero dress, but it didn’t have straps. I was told it could be an option (for an additional cost at time of alteration). I found the same dress at another boutique with the straps (detachable) included with the price. Oh and the price was cheaper.
A few things that you should know about the DTLA dress shopping experience:
–it’s the fashion district, but shops are no frills and not fancy like boutiques
–service isn’t going to be like a boutique shop (they will seem rude at times)
–prices aren’t much different downtown for name brand designers
–parking is a nightmare in general and sometimes even the pedestrians…
Unilocal 100 Challenge — 70 of 100

DO NOT GO HERE!!! Please please please!
I came here even though I knew better. Unfortunately I ended up purchasing my dress here because they allowed you to make payments. HUGE MISTAKE!
There customer service is horrible! They screwed up my dress order and it took an extra 3 months to get in! Thank god I ordered in enough time! Don’t believe the bs about Unilocal doing them wrong! I work in the customer service industry and my Unilocal reviews are amazing because I work at an establishment worth the 5 stars I’ve earned!
My dress was over priced and my alterations were horrible! She even left a needle in my dress that poked me on my wedding day!
I wish I would’ve gone somewhere else

Bridal on a budget heaven with all the quality. I didn’t have an appointment (I got lucky it wasn’t busy– I would recommend making a appointment) I came in scared and with a slight idea of what I wanted but Diana knew what I needed– she is pure magic and will find you a dress that was made for your body. LET HER PULL DRESSES FOR YOU, TRUST HER! She of course let me try in what I wanted then picked our the dresses that worked for me– it was magic!!! Before I even saw the dress on me I knew it was the one. It turned out to be a very desirable 100% silk (not the silky silk most people think of) a off white amazing dress! It make my waist look tiny hid my hips and have me a beautiful figure. I looked amazing just look at my pictures. Once again Diana was my consultant and she knows her stuff, please make an appointment and ask for her.
They worked with my budget and made me look like I had Money to burn, my dress was a Pronovias Barcelona!!! Every exclusive and top dollar, you would never guess I was on a budget! A million thanks to Diana and Ibex Bridal!!! I would have them do all the alliteration and pressing /​there experts and will do it for you with no surprises.
My dress is up for re-​sell brides to be size 14, it’s amazing one of a kind. I added 3 English bussels.

First of all and most importantly to all my fellow brides to be… Spare yourself the trouble! DON’T COME HERE!
I reluctantly went to this location because they were close to my home. I made an appointment yesterday over the phone and let them know I was looking for an Enzoani dress. I told the sales rep that I had a list of dresses I’d like her to pull but she said, «Don’t worry about it. We will pull them out when you get here.» I thought that was kinda weird but I figured they must have a lot of Enzoani in stock.
Fast forward to this morning!!!
Came in to be greeted by the male store owner and let him know I had an appointment. He told me to fill out one of their customer cards and then we proceeded to talk about the dress. I showed him a picture of the Enzoani dress I wanted and I told him I had a list of dresses I wanted him to pull. He said, «Here look at this folder of all our mermaid dresses.»
I humored him and went through it. I could spot a couple of Enzoani dresses but not the one I wanted. So I asked him if he had any more or more current dresses (the ones in the book were a quite dated), he said that was all they had. Then he proceeded to tell me to make ANOTHER appointment and bring a picture of the dress I wanted so they could help find it.
WHAT THE HECK!!! I already showed him the picture of the dress I wanted and he was super unwilling to even help me look for any of the dresses I had written down. He was flat out unhelpful. This is where I flipped out and proceeded to let him know how unprofessional his store was. Why did I even make an appointment and waste my time??? They don’t even have their s— together!
This place does not give a CRAP about their customers. They are lazy, unprofessional, incompetent and demeaning.
I told them to give me back my customer info card because I did not want to be hearing from them ever again!