Hi Star Auto Center

Excellent work my car was fabulous after they finished the work and the. Sevice was excellent

I LOVED THIS SHOP!!! This is my new go to auto body shop for any of my car needs. The second I came in I was greeted and welcomed inside. I immediately got serviced and was able to get my car repaired within just a couple days after a really bad fender bender. It was easily one of the best experiences I’ve had when it comes to car issues. I am definitely referring all of my friends and family to Hi Star Auto Center from now on!

STAY AWAY!!! More like NO-​STAR AUTO auto or LOW-​STAR AUTO. I purchased AMERICAS BEST CAR CARE PLAN on GROUPON. They lie and say they do the oil change, but they don’t. I took it in to another shop on La Cienega the day after they said they did it. They said my oil was extremely dirty. I’m reporting these criminals to CONSUMER AFFAIRS and the BETTER BUSINESS BUREAU. They also left wires exposed that fried my master control switch and melted other plastic parts, broke my brake light, damaged plastic parts and clips on the door panels and maybe used my car for errands because they wasted half a tank of gas. I can’t stand shady people like this. LEON and whoever else is in charge don’t run a proper business. They are there to take your money and cause more problems with your car so it gets stuck there with them and you get stuck with the bill. NEVER AGAIN.

I’ll go ahead and echo what everyone has been saying: they are upcharging on, or not honoring, the America’s Best Car Care Plan deal that was sold through Groupon. At first they charged me $ 4 extra on an oil change (for «tax», even though I handed Leon cash and he just slipped it in his shirt pocket; pretty sure Uncle Sam never saw a penny of that). Then he charged me $ 7, then $ 10 upon subsequent visits, claiming that the cost of materials went up. This shouldn’t matter since the whole point of buying the deal is to have all of this covered for 2 years regardless of what it should cost. And to top it all off, Leon will be sure to rudely treat you like a child if you call him on his BS.
(Pro tip: argue over the extra charges with Leon, and he’ll at least give you back half of what he initially charged you. Let’s make sure they get as little as possible from us.)
This isn’t Groupon’s fault, and this isn’t really America’s Best Car Care’s fault, this is Leon and Hi Star Auto’s fault. They simply don’t want to honor a deal they offered. The whole point is to bring in new customers who will come back and pay full price for services in the future. Well I’ve got news for you, I will never come to your garage again and you will never see another dollar of business from me. Great job guys!

Hi Star Auto Center is the worst place. I purchased Groupon that I can get 8 free oril changes and other services as fee. I went there for oil change on March, 2014. They asked me $ 7 for additional fee like supplies fee. When I visited second times 2 days ago, I was told that supplies fee has gone up and asked me $ 10 for fee.
WTF!
Why should I pay extra fee even though I purchased Groupon and why this extra fee is going up without any notice? They might get more than $ 10 for extra next year for any reason.
The Groupon for AMERICA’S BEST CAR CARE is totally useless. While my car getting oil change, I asked if I can use one of other coupon from the Groupon which is free for half our labor. I was told none of other coupon can be used with oil change. What I really was annoyed is their attitudes. A couple of guys in the office is unprofessional.
I just tear off the Groupon for AMERICA’S BEST CAR CARE and will never go back Hi Auto Center.

The America’s Best people had me on hold, waiting for an eternity before someone finally spoke to me. She said that they have chosen to no longer do business with Hi Star Auto Center because of their lack of professionalism and breach of agreements; however, instead of offering a refund (as they are a shady marketing company), she gave me the number to Groupon support.
Groupon issued me a full refund, however, they still advertise this groupon. BUYER BEWARE! your time is valuable, so don’t waste it on this groupon or these people.

I hate giving one star reviews but this is the type of establishment that will Make-​you-​sick-​to-​your-​stomach– with their pompous – condescending – belittling attitude of the two owners that work here. They told me «You are crazy» for using synthetic oil, without a flinch smile, just straight condescending talk. They called their mechanic, who was changing my oil, «He’s so Styuu-​pid.» I couldn’t believe my ears.
And sure enough, when I left the body shop, I found that the mechanic had broken my trunk hinge and didn’t even tell me about it. Number two, I brought in my own oil, and was just paying for labor – however, the mechanic also forgot and almost dumped in the generic oil they carry here. I asked for a receipt for the oil change (required in ALL warranty claims with car mfr) and he refused, only giving me a sticker with the next oil change due date.
I will NEVER be back and for good reason.

Awful experience, like every other person that got a Groupon coupon.
I bought a coupon where I paid in advance for 8 oil changes. This is something THEY offered. Nobody held a gun to their head. This company clearly does not want to honor the deal and they show it by their dishonesty. The first time I went in, the owner/​manager was sleazy about it, trying to deny they had such a deal, and then claiming he could still screw me for sales tax, since somehow that «wasn’t included.» The sales tax was $ 25 exactly, he lied. When informed that would mean that ONE oil change had to be valued at about $ 260 to have a 9.5% tax of $ 25, and even then it wouldn’t be exact, he kept being a crook, still tried to charge me additional money. I had things to do and ended up paying him something, just to get the oil change done (with what looked like VERY thin oil, probably substandard or reclaimed), as long as I was there anyway. I didn’t rush back, but eventually decided that I’d paid for the oil changes, so I was going to get them.
The fine print said «call for an appointment», so I did. As one other reviewer noted, the owner didn’t ask for any information, just said come before 2. I came in at 1:05. The owner said I should have come in at some other time, and denied having spoken with me, as if it matters, and clearly not wanting to do any work that day. I told him he was wrong.
He said I had a different car last time. I agreed and told him (and showed him) that the coupon specifically allowed multiple cars. He said he was adding a new verbal requirement directly contrary to that because he wanted to. I asked him why 2 cars getting one oil change each are somehow different than one car getting 2 oil changes. He had no answer. I showed him again the written terms that said not only was it transferable (so I could give it to someone else, who could bring their cars in), but it specifically said «Multiple cars» were allowed. He agreed that he was (his words) a douchebag and dishonest, and said he would not do the oil change (or any of the others I paid for). He wrote that he did not do the oil change on the coupon, and I left.
Name of crooked business: Hi Star Auto Center, at 4478 W. Pico.
Phone number of crooked business: 323−939−3673. 2^nd number listed at 323−937−1743.
The coupon claims the owner is one «Leon Reingold», the owner refused to identify himself. Ah yes, the sign of a good business, an owner trying to be anonymous. He must get sued a lot, and thinks this strategy will protect him. It won’t.
Any positive review must likely be paid for or from a friend. I challenge Unilocal to send in someone with a coupon (even just saying on the phone, «I have a coupon») and see what happens.

DO NOT BUY A GROUPON FOR THIS SHOP!
I have had a similar experience as the other groupon customers on Unilocal.Only we were also looking for a garage to do some engine work on one of our cars–
–purchased a groupon for a car garage for several oil changes and some other coupons towards other services. We took advantage of one of the free engine tests/​diagnosis and then proceeded to have the recommended services completed.
Overall the experience has been terrible, the service was terrible (they kept giving us misinformation about when our car would be done), and we are not even sure if they have done the $ 500.00 worth of repairs to our car. The car is running worse and they keep saying «Oh, bring it in if you have any more problems.» «Where exactly, and how far will you be driving your vehicle.» And other shady comments. We have already lost the money and will probably not return to redeem the oil changes that the deal was originally for.
DO NOT GO HERE UNLESS YOU ARE FAMILY, HAVE SPECIAL CONNECTIONS, OR LIKE WASTING YOUR TIME AND MONEY.

Sorry, 1 star was as low as I could go!!! I too bought a package of 8 oil changes for $ 59.00 from groupon. My appt was 9am on a Saturday morning, upon arriving «Alex» tells me they don’t even start until 9 30 after they get all of the cars they are working on out into the parking area.
When he found out I had the groupon he immediately explained to me that the $ 59.00 I paid went to Americas Best Car Plan, who is the seller of the coupon. he said he gets no part of the money paid, so I would have to pay $ 7.00. Now my $ 59.00 deal has gone up $ 56.00 = $ 115.00. The fine print also says 2 service max per visit. So I asked him to turn off the service light, which incidentally there was a coupon for free. However, he told me it was $ 79.00 to reset the light. WTF $ 79.00 to flip a switch??? At this point Im pretty pissed, so I yell at him to give me my car back, dont touch it. He says too late, the oil is out. I tell him to put it back in and give me my car back. After I can hear him about 15 feet away talking sh*t about me to the workers I tell him if he doesn’t give me my car immediately Im calling the cops. Finally he brings my car up and tells me to stop yelling at him, I tell him to shut up and get out of my car now. Then he has the nerve to tell me they had already reset the service light, so apparently he was doing services that I hadn’t asked for just so he could try and EXTORT more money from me.
I had to immediately find an oil change shop since I didn’t trust him to not try and contaminate the oil that was put back in. I found a show around the block called The Tune Up on Venice Bl. I was in and out in 15 mins for $ 25.00. Now I get to explain it all over again to Groupon for my refund.
Most unprofessional mechanic Ive met

The six reviews below must be from relatives or friends of the shop because my experience was not a pleasant one. They are the most unprofessional shop I’ve ever been to. First of all I made the huge mistake of buying a groupon for this shop (from the beginning I was iffy about the deal-​too good to be true type deal)
When I called to make the appointment the guy that answered said hello, like he was answering his personal phone. I was confused and had to ask if this was Hi Star Auto Center. I asked if I could make an appointment and his responses were short and not helpful. After scheduling an oil change I expected to get asked for my name, number, car model, anything? Before I hung up I had to ask him how he would remember my appointment and that’s when he asked what type of car I would be bringing in. That was the extent of the conversation.
I took my car in and it seemed like from the start the guy was annoyed with the fact that I was using a groupon. Why advertise your company through groupon when you are not happy about people actually using it for services? I was charged extra for taxes that were not in the fine details of the groupon and when I asked why that was not on the fine details, he simply said if you don’t like it call groupon and complain to them.
To make things worse this morning a light on my dashboard came on saying there is a problem with my tire. My car is a 2013 that has never given me any problems. So who knows what these guys did to it. But now I have to take it to the dealership to get it looked at.
Beware of this Shop especially if you are using the Groupon Deal.

Leon is so helpful, honest, and fast! Thanks you guys!

I have had my vehicle repaired here a couple of times. Between Leon and Alex, they have a great combination to handle any of your auto needs.
My car apparently has a magnetism to other vehicles and each time someone backs into me or makes some other stupid move, Hi Star gets it fixed fast. They can arrange rentals for you as they apparently deal with quite a few of them.
If you’re looking to get the job done RIGHT, I would definitely suggest using them.

Amazing service! Prices better than all the other auto shops in my area… Finished the work on my car in a reasonable amount of time. I was satisfied wit the service I received ! The gentleman
there Leon unexpectedly help me wit my deductible ! Thank you I was really pleased! BTW my car is running great!

I had a great experience with hi star. Alex was very helpful and gave me a good price to paint a couple panels on my truck. I also have gotten mechanical work done and I was all around satisfied. I highly recommend this shop if you need any body, paint, or mechanical work done on your car.

I do all my work at Hi Star whether it is mechanical or body. This is a great place and also they have great prices. They will not lie to you like most other shops do. Hi Star will tell you the problems, and it is your choice whether to fix them or not. They work fast and they have great customer service. If you have body work that needs to be done, they have cars that can be rented, and they are hooked up with two different rental services. All around this is a great shop with great people. If you are in the LA area and need mechanical or body work even paint done stop by there.

I dinged up the side of my car and the door wasn’t working right so I took my car into Leon as my friend said he did good work and gave a fair price. I have a high insurance deductable so I didn’t want to file a claim. I had got a quote from another shop that was almost double the price. I knew that quote was high so I was happy to get a second quote. They did excellent work. I could not even tell where it had been repaired so they matched the paint well. They did it on time keeping to the original estimate. They even loaned me a rental car for $ 25 a day. They also do mechanic work there but I haven’t tried that but since this experience was positive, I would check them out for that too. Leon says he’s had his shop for 20+ years. They are located on Pico, near Crenshaw which is close to where I live.