Marlene was very responsive to our questions and flexible — she changed the time of his appointment to suit our needs as we were sort of in flux on the time we could schedule. She was professional, thorough and punctual. Her report came on time as promised. It was a very good experience and was able to get the correct information needed for the service. There are many choices, but went with HFYA and Marlene because felt the customer service provided over the phone was very accommodating and she understood our needs.