Hans the Tailor

Needed a place to get a new suit fixed and my friend recommended Susan a few years ago. I’ve been going back ever since. Her whole team is great. Very honest with what it will cost and how the garment looks.

I have been going to Susan for over fifteen years. I was introduced to her by my wardrobe stylist friend who takes her wardrobe pieces there for adjusting for commercials. Susan has tailored my family’s clothes for wedding, funerals, graduations, and most of my dresses since I am on the shorter side. She has impeccable skills and understands how clothes should fit each body.

Buyer beware: get a formal, written estimate and make sure they call you to confirm when they start work. Last time I was robbed like this, the robber had a gun not a sewing needle.

I’ve been a customer of Hans the Tailor (Susan) since 1995 and THEY ARE THE BEST TAILORS IN LA! No competition… sorry! Yes, they do frequently overpromise re: «ready by» dates but I’ve learned the hard way that when it comes to tailoring, I’d rather get my garment (s) a few days later than promised vs. a poorly tailored or botched tailoring job. I’d always pout when my order wasn’t ready and would break up only to later make up. Susan should be given a Presidential Honor for her work. My clothes are impeccably tailored and I am always satisfied (I just call to confirm my clothes are ready before making the trek!).

This place is a mess. Parking is a pain. Then there is always a wait. Things are not finished on time and they have no system for how they organize or hang up the clothing so they search in all these massive piles for your garment. The tailoring was fine but with the long wait to have it done and all the other things I mentioned, it’s really not worth it.

Susan is the best. I trust her implicitly with all my alterations. Yes, she sometimes takes longer than originally promised. I understand, as she is very busy and very popular, with good reason. It’s okay. The important thing is that my clothes are done right, which they always are. Both simple and complicated alterations are no problem. Most of the time, I bring clothes to her that are not needed back urgently. On the off chance that I need something in a hurry, she WILL accommodate me and have it finished with little notice.

I brought in 3 dresses on the 9^th. One needed a small rip near the seam repaired, one needed new straps, as a strap had broken, and the third needed a pretty significant overhaul as the bottom fit, but the top was too small. The strap and seam shouldn’t have cost more than $ 10 together, but I knew the third was kind of a big deal so asked that they call me with an estimate if it was going to be more than I paid for the dress itself.
They told me no problem, pick up the dresses in a week.
So I came back on the 16^th. First they couldn’t find my dresses. Then they found two of them, but not the third. None of the work had been done. They had no idea what it would cost to fix the third dress, but hadn’t really thought about it yet. They promised to call me with a quote. Come back next Saturday. Ummmm… ok.
The next Saturday rolls around and I head over, even though I don’t have a sense of what I’m going to pay for the work. The ripped seam is «fixed» if by fixed you mean five sloppy stitches I could’ve done myself when I was drunk. I can fix a tear by awkwardly folding the fabric together and ham-​handedly stitching it with big sloppy stitches. The point of taking it to a tailor is to make it look, y’know, GOOD again. The second dress with the broken straps had been «fixed» by them slapping on two black bra straps to my BLUE dress. That’s right. Why black? Because they didn’t have blue. Why bra straps? Probably because they lost my measurements and didn’t remember how long to make real straps. Who knows. It looked hideous. Seriously? Black bra straps on a blue dress? What the hell?! I’m informed that if I want to wait another week they will try to find some blue material.
The third dress they couldn’t find. Then they located on a pile of random clothes. Nothing had been done. It was in a crumpled heap, some of the pins still in it, marking where it needed to be let out. Perhaps they thought it was garbage? Who knows.
They charged me $ 10 for the ugly stitching on dress #1. I made them take the bra straps off of dress #2. I shouldn’t have paid anything but I didn’t want to make a fuss… I just wanted to get the hell out of there. I trotted over to International Silks and Woolens, bought some pretty blue ribbon that matched the trim on my blue dress, along with a couple of new needles and some matching thread, all for about $ 6 and went home and did all the work myself. I showed the ugly stitching to the ladies at the fabric shop and they literally opened their mouths in horror and said «You were CHARGED for this? These people made a business of this kind of work?!» Lesson learned. If the fixes are minor do them yourself. And even if they’re not, don’t go to Hans the Tailor.

I have been bringing alterations to Hans the Tailor for about 15 years. Their work is amazing for the price. They can work with all types of material and their tailoring is impeccable. Sometimes I prefer to have 2 – 3 fittings to make sure the fit is perfect. Complicated alterations require more work because one thing changes another. It’s worth the wait for a perfect fit.

Susan is a great tailor. One of the few I trust.
I am a 27-​year old skinny guy. I wear slim fitting clothes, and they often aren’t slim enough for me right off the rack. I don’t like to have just any ol’ dry cleaner do the type of slimming or tapering work that I require on something like a suit, because I am very picky about everything staying proportioned correctly. Susan nails it, every time. She took my grey Zara suit and made it fit like my black Dior suit, at a fraction of the cost.
The biggest reason why I love seeing Susan is because most other tailors I have seen have been very opinionated. «Thats too slim. Thats too short. That won’t look right.» Sorry, but I don’t want to take fashion advice from a 60 year old man wearing a baggy suit. I can tell Susan «Make this fit like Justin Timberlake is wearing it», and she knows what to do.
I pay a slight premium at this place, and live far away, so I usually have basic work (pants hemming, etc) done at my dry cleaner. But anything requiring precision and a good-​eye, I’m bringing to Susan for sure.

I have been going to this store for at least 15 years. Excellent service (as long as Susan is there, which is most of the time). Once I came when she wasn’t there and the rest of the crew acted pretty clueless. The work is good and I haven’t had a problem with punctuality, altho admittedly, I only use them once or twice a year.

I’ve been using Susan’s services for years, and used to be very happy with them. Recently, though, I’ve found the other reviews to be true that work just isn’t done on time. I had an evening gown I needed hemmed for a wedding. Thank goodness I left myself plenty of time. The first time I went in to pick it up, I tried it on in the shop and discovered the hem was completely uneven. Even Susan agreed it was not right. She promised it would be ready in another two days.
I had to go there THREE more times to get the dress, and every time I went, it was not ready, even though I was told it would be. The last time was completely infuriating because I called right before heading over and was told it would be done in ten minutes. I arrived about 15 minutes later, it was NOT done — it wasn’t even being worked on! She said, give me another 10 minutes because she had other people in the shop. A half an hour later, she still was not working on it. I am a usually calm and pleasant person, but I was running out of time and felt as though none of her promises were being kept.
I finally got the dress after the shop had officially closed, and insisted I get a discount (which she did give me, to her credit). Most of my tailoring work is simply raising hems on dresses and pants. This is not rocket science, and there are too many other places out there who do decent work to have to take that much time going back over and over again.
After years of using Susan/​Hans the Tailor, I will not be returning there again.
P. S. I am NOT a competitor!

susan is the rudest person I have ever met .I took two very special dresses to be tailored for an important event … I gave her plenty of time as I had been warned she was slow … when I went to pick them up four weeks later they had been left in a corner and not even started on … I had been promised they would be finished on time, but I have since been warned never believe anything this woman says. thank goodness for the tailor on wilshire and 9^th who did the work for me that day … Susan gave no explanation other than she was too busy. wonderfull and the best wouldnt be my choice of words to decribe her !!!

Susan is wonderful! I agree.
A combination of relaxed nature and precise skills is hard to beat. They are never rushed or frantic, as busy as they may be.
Some people are complaining that their clothes weren’t ready when they had first quoted, and even though they were «pleased with the results» they will never return. Well to that i say it’s nice to have riff raff like you out of the way so the rest of us can go on getting perfectly tailored clothing.

Susan is wonderful. I was referred to her by a wardrobe stylist friend of mine and have been totally happy with everything she has done for me.

when I am in LA, I use Susan. She is THE BEST TAILOR I have ever known.
The only downside is that it takes a little longer because they are so busy. However, it is worth it!

They should call themselves «Hans the Butcher».
I took a suit here and they had to redo it FOUR times, each time it looked worse and worse, and then they sprung extra charges on me for the changes. They kept telling me the bunching in the shoulders was my shirt even though i knew it wasn’t.
So after giving up on them I had to take it to another tailor and he had to undo everything they did and he made it look great on the FIRST try. He fixed the bunching they claimed was my shirt.
Between what Susan charged me and the other tailor it cost me nearly as much as the suit and it really infuriated me.
I would never ever go back here.

i was sent here by a salesman at prada, after my original tailor became sloppy. thank god for the suggestion. they have done top notch work on everything i’ve brought in, from vintage levi’s to lanvin jackets. it’s frustrating to have to wait a week to get a pair of pants back, but the ends justify the means.

I used to wear a 42 suit but lost weight to where my suit collection no longer fit me. It was when I was out shopping for something new, a salesman suggested I have them altered. So I turned to Unilocal for tailor suggestions and decided on Hans the tailor, thinking the first reviewers experience would not happen to me. I was wrong.
I brought in 2 suits to have jackets taken in and to have the pleats removed from the trousers (yes, that can be done). While Susan, who has taken over for Hans, is very nice and the group of tailors do expert work, 3 times I went to pick up my clothes days after she said they would be ready and they were not. And I never received a phone call not to come in.
She was profusely apologetic and I said «No problem as long as I get a good discount.» And she took $ 25 off each suit so I only paid $ 125 for each new custom fitting suit.
And while I’m pleased with the results, I just won’t risk putting myself through that kind of situation again.

THE BEST TAILORS IN THE WORLD!
A competitor wrote the other review? Hans was an angel and Susan continues the tradition of old world European craftmanship and excellence. Yes it usually «takes a week» but it is worth it. They do work in the film industry for costumes and for everyone else — they do anything — a simple button or alter or make a suit — even napkins and they always do the best job. Never a problem and great value. The workmanship is without comparison and I have been going there for decades. I hate to write a review for fear it will get even busier but all the team at Hans the Tailor deserve the respect as they are the best in LA. or the world!

Spare yourself the frustration and go somewhere else. Not once, in my three years of going here, have my clothes ever, EVER been ready on time. There were occasions when it took over three trips, just to pick up a pair of jeans that I had dropped off weeks earlier. And yes, I called ahead, they told me it would be ready at such and such a time, I get there, and then I’m given the option of waiting an hour or two or just coming back tomorrow… this was a frequent occurance, sooo frustrating. I only kept going back there because they do a decent job with my jeans and dresses, although nothing too spectacular. But no longer, I have finally had enough, I’m never going back there again. I don’t care how good my butt looks in those jeans.