Hale Bob

Love the line, but to get through via phone is a mission impossible! Employees are on the phone all the time, hard to believe it is all businesses.

HaleBob offers fresh designs and good quality clothing from what I can see, BUT they need to invest in a transparent, robust online customer service/​returns service to make it in the web retail business. I ordered an item that was lovely but didn’t fit. Returning it has been a near-​nightmare. The website offers two means to contact HaleBob about returns: phone line and email. I tried both, repeatedly, until I finally reached someone who gave me a return authorization number. I never received an email confirmation of this, nor whether the return package was received, or any notification of the refund being processed other than to wait for it to appear on my credit card statement. When I called to check on the status, again no one answered the call at the designated extension and their mail box was full. It’s time to invest resources in legitimizing your online service, HaleBob.