Haagen Dazs Shop

I love haagen daz but shhhheeeesh was the scoop of ice cream for 2 expensive. Lol, I just can’t fathom spending 12 dollars for a scoop each. Yeah, its The Grove so expect it. If you’re on a date and you want to impress your potential girlfriend then maybe thats the only exception. Or if she only prefers Haagen Dazs maybe she’s not it. Lol, just kidding. I won’t lie, I’ll probably be back at this joint and spend another 12 dollars for a scoop. If you’re at The Grove it means you don’t mind spending a little bit of change. So I say all that to say this: The ice cream isn’t cheap. Period. But those chocolate almond dipped waffle cones are BOMB dot com.

Skip.
They didn’t have our first selection. Which was fine, we had a back up. Once we ordered the cashier read back the order and we realized it was wrong and let him know. Instead of making a correction. He argued with us and tried to tell us we ordered two shakes. We didn’t .
We ended up leaving empty handed, saved the calories. We won’t return to save the frustration.
You can have a more original, less frustrating experience by heading to the farmers market and getting ice cream or a yummy Carmel Apple

Rude idiots work here. My husband ordered a small single scoop and was asked to pay $ 6.75. He agreed to pay anyway but then was given a huge cup with 4 – 5 scoops. He returned it to say he only ordered the small and the guy said he already charged the card and refused to reverse the charge. He then offered to give us a small cup and suggested we give him a tip. Wow what a jerk.

Was given spoiled milk and the excuse to why it was spoiled was because of the heat. Umm! no thanks!

I love Haagen Dazs but the flavor selection here is limited and service is not the best

I was at the grove last night, decided to get some ice cream. I like Haggen Dazs and try to stop by as much as I can. Lets say I never plan on coming to this store again.
There was a family that was being helped out in front of me. A guy was helping them, I didn’t get his name but I guess he charged them incorrectly. They were saying that he charged them for 2 scoops instead of 1. The ice cream was in the hands of the grandpa and grandma, I could see with my own eyes that it was 1 scoop. They both looked identical!
Then, another employee, Kristine, said «I don’t think you ever had ice cream in your life, but that is 2 scoops» WOW, seriously? At this point their baby was crying and it was a horrible sight. I think the family had about enough because they put the ice cream back on the counter and asked for a refund. What Kristine did next drove me over the edge. She grabbed the ice cream and literally threw it in the trash. She then told the family to leave, no ice cream, no refund.
DO NOT GO TO THIS STORE. I rather drive 20 miles to the next store than support a place like this. Nothing gives you the right to talk to anyone in that type of tone or manner.
I just got coffee bean instead. I rather not deal with the trouble from a horrible management and employee that would treat any of there customers like that. I did not buy anything from this store so I did not want to write this review, but I felt compelled to tell this story. It is HORRIBLE how some people treat their customers.

I love Haagen Dazs ice cream and so does my boyfriend; every time we both crave sweets, we head here since it’s walking distance from our place. Yeah, it’s not cheap (hey, it’s The Grove). But Belgian Chocolate Chocolate! Bailey’s! Cookie Dough! CHOCOLATE-​ALMOND DIPPED WAFFLE CONES. These are a few of my favorite things!
I may grumble about the price, but this is considered fancy ice cream. If we wanted to pay $ 1, we’d hit up the ice cream man at Pan Pacific Park and get year-​old Strawberry Shortcake bars. The reason this place is 3 stars is, surprisingly, not the cost; it’s the service. You’ve got 4 – 5 people in this tiny kiosk and yet it takes at least 10 minutes to scoop my ice cream and ring me up? My man worked at one of these places in his teens and he summed it up quite nicely: «If I made a customer wait that long to get a cone and get on with his day, I’d be fired.» So there.

As somebody else has already warned, THIS HAAGEN DAZ WILL RIP YOU OFF!
Yesterday, I was with my family at The Grove and really wanted a simple cup of coffee. When I walked up to this Haagen Daz kiosk, I saw coffee listed at $ 2.49. It seemed expensive but I really wanted coffee. Besides, being a Haagen Daz, I thought that maybe it is a tall cup with a scoop of ice cream or something. Well, a few minutes later, I was handed a 6oz paper cup with luke warm dishwater that was supposed to be coffee. Then I noticed that they charged me $ 4.53 on my receipt. I asked the employee why they charged me $ 4.53 when coffee was listed as $ 2.49 on the menu board behind his head. He said they had raised the prices but hadn’t changed them on the menu board yet. At the time I didn’t realize this was illegal, but at least I did know to ask for a refund. They did void the charge on my credit card, however, I had to wait an awful long time for them to do this. I will never go back to this kiosk and have warned every one of my friends on Facebook about this place.

If you are looking for your ice cream fix at The Grove then this small shop at the end of The Grove will do it. It has about 18 flavors of ice cream and serves coffee and cappuccino as well. They are a bit pricey, but you pay for the experience at The Grove.
The service is great, never really experienced any long lines and they accept all types of payments. Next to the shop are tables and chairs where you can sit and enjoy your cone or cup ice cream.

Stopped by here while at The Grove to get a shake for my little one. Kristine was amazing, with a great disposition; so helpful. My 17 month old was slightly fussy and she cheered him up by turning it into a full entertainment production! She let him watch her make it and explained every step of the way to him, even if he didn’t understand. :-) Truly great customer service espcially during the holidays when most are grumpy! (ironic, isn’t it)

Terribly slow service :(
I ordered a shake and it took them 2 min before they started making it even though I was the only customer. During the 2 min, they were chatting and joking among themselves :(
Also gave me food poisoning.
Boo! :(

After a failed attempt of trying to find Sprinkles at The Grove, I decided to just get Ice Cream. Haagen Dazs’ Dulce Split Dazzler is such a delicious treat! So Recommend!

Boo! Terrible customer service. The guy at the window got upset and cursed me out because we tapped on the window to get his attention. Seriously there were f bombs everywhere! A small ice cream cone costs $ 5 — You should be thanking your lucky stars for gouging me out of money!

My in laws wanted ice cream and the only place inside the Grove I can think of was Haagen Dazs next to Nordstroms. Little did I know that a scoop of ice cream would cost over $ 5! Outrageous! I know it’s good ice cream but are you kidding me? But then again, they have to pay the ridiculous expensive rent to have their business inside the Grove. If paying $ 5 for a scoop of ice cream is your thing, go ahead. Oh, and the Java chip ice cream I wanted was supposedly all melted so I had to opt for the coffee flavor. Double whammy fail.

This is a complaint regarding my extremely disappointed and turned off experience at Haagan Dazs today. Ever since I was a child, I’ve been loyal to the brand and Haagan Dazs has always been my favorite ice cream. I was at the Grove today, came across the mini store and decided to grab my favorite banana split dazzlier.
When I approached the cashier, your staff named Norma welcomed me with an arrogant face. I ordered a Banana Split Dazzler and requested for one scoop of Vanilla ice cream and one scoop of Caramel ice cream in it. Norma responded rudely and said I can only order either all Caramel or all Vanilla ice cream. I said it does not make sense that the customer cannot choose the ice cream he/​she prefers. I’m paying for it, and I should get what I choose to order. If it was a cocktail drink, I understand that the concoction is set. I asked for a valid reason as to why I couldn’t have different flavors in the banana split dazzler, and Norma said «it’s the rule, you cannot change it. You have to get three scoops of the same flavor» I was so turned off by 1) her attitude and 2) the fact that I cannot alter the ice cream flavors. From a customer’s stand point, this is poor management and horrible customer service. It provided me with an experience that left a bad taste in my mouth. I hate to say this, but I will not return to any Haagan Dazs stores anymore.

The customer service at this ice cream stand is incredibly sub par. And considering that this sort of service is like a one minute exchange, how hard can it be to mess up?
I dealt primarily with the ‘manager’, Geo (who I am noticing is the subject of other recent poor reviews), though the other employees there were equally bad (probably because of his example). He was standoffish from the get-​go despite our initially friendly demeanor, and what I am dubbing a ‘no man’. No matter what you asked him, the answer was ‘no’.
Example:
Us: «Can we get *this* flavor in our sundae?»
Him: «No, that’s a promotional flavor.» (No offer of what we can get it as).
My thought: *Ok, then why is it listed with all the other available flavors???*
But no mind. We got our sundae with the flavors we were allowed to pick from, and noticed how puny it was for a 2 scoop size ($ 6!). We also watched someone else walk away with a sundae twice the size of ours. Then we could only find one flavor of the two we ordered. So I went back to inquire about the missing flavor and the tiny size. Geo was SO unbelievably rude. He vehemently disagreed with me, stirred through my sundae to show me the other flavor which I still couldn’t see and ruining the sundae, and basically told me to &*#$ off. At this point I asked for my money back, and he said no. So I said I wanted a new sundae. And he said no and told me he’d give me my money back.
So like I said, no matter what I asked, the answer was «No.» Even when it contradicted what he’d said before! Unbelievable.
Honestly, who really cares that much when it’s over a freakin’ sundae? I wouldn’t have, except after all this, he sighed in audible annoyance and acted like I was putting him out. Fed up, I commented something like, «So sorry you have to work in customer service». He responded with, «So sorry I have to deal with YOU.» I’ve worked in customer service for years, and that is NOT how you talk to a customer. Ever. So unprofessional. I will be calling The Grove and letting them know what’s going on, since my guess is that if management is like this, the owner won’t be much better.
Bottom line: take your business elsewhere.

Wish there was 0 stars. Geo the «manager» was completely unprofessional. The milk shake I purchased tasted like straight milk, and when I made it be known his response was, «it’s a milk shake!» I proceeded to ask him if there is a general manager to speak to and his response was full of profane language.
STAY AWAY. Over priced with HORRIBLE costumer service

Outdoor stand at The Grove (near Nordstrom’s) that sells Haagen Dazs, AKA overpriced ice cream and smoothies. If you wanna pay $ 6+ for a dinky lil’ ice cream cone, then go for it! And FYI, buying Haagen Dazs ice cream does NOT validate your parking!!! LAME.

So I’m reading a People magazine and there was a lil blip about how Haagen Daz has this new limited edition flavor that is Kim Kardashian’s favorite. Blueberry Crumble! Sounds good doesn’t it?
So I can’t find it anywhere! I asked if they had it and they didn’t :(
I’m gonna tweet Kim and ask her where she gets it. Haha
I love Haagen Daz, this is at the Grove so obviously its overpriced.
I couldn’t help hearing my mothers voice saying «Thats 2 for $ 6 at Ralphs right now» Haha oh well, you pay for convenience.

For me, you can’t get much better than Haagen Dazs ice cream. Regardless of what flavor you get, the taste is always good and distinct. The consistency of the texture is hard to beat – always smooth and creamy. And the location at The Grove is perfectly suited for Haagen Dazs because you can walk around in the sunshine while you devour some of the best ice cream around.
Whenever I stop by The Grove, I have a hard time passing up this store. I usually go for the milkshakes or one of the flavors that are hard to find in the stores (such as Baileys Irish Cream) in a sugar cone. The Baileys specialty shake is also good here.
They do not carry all the Haagen Dazs flavors at this shop, but you are likely to find a flavor you’ll like. Chocolate is always good as is dulce de leche.