H&R Block

My own fault for going even after my boyfriend warned me.
In all fairness, Luz was a sweetheart and saved me from the woman I had been assigned to work with (who could not speak, there wasn’t a language barrier, it was a SOUND barrier). She gave me a list of things I could write off for my job, but when I came back with my bank statements I was only able to write off so much??? She explained that I needed receipts, but I had bank statements which she had said earlier would work?
I wasn’t going to go back (after digging up said statements) but they had my w-2’s held captive, and she was so kind that I felt guilty leaving to get a second opinion.
They charge PER form, so I ended up paying much more money with them, then I would going to a private tax pro. My friends all went to this one woman who only charges 250, I thought that was pricey so I figured I’d stay w H&R. My friends all got crazy amounts of money back, and I’m stuck at home counting beans. That’s a regret.
I love you Luz, but I wont be returning :(