Gustavo A. Alza, M.D.

Love, love Dr. Gustavo Alza! He’s very helpful and he has an excellent bedside manner. He is an awesome doctor period. Very caring. He doesn’t just brush off what you say. He really listens and asks questions. I definitely recommend him even if the waiting time is a little long. Totally worth it!

I’ve never met a doctor who cares so much about his patients as he does. As opposed to other doctors who just look at your chart, prescribe something and leave; Dr. Alza takes his time to make sure nothing else is wrong. I’ve never seen a more qualified doctor care as much as he does. Plus, he saved me a lot of money by properly diagnosing my sprained ankle without the need for x-​rays. The office has very low prices compared to other offices that charge triple for the same quality service. Each of the nurses are all very friendly and the wait time isn’t as long as other reviewers make it out to be. Even if you waited for more than 15 minutes (I didn’t), they have couches that are very comfortable and a big hd TV to keep you happy. ¹⁰⁄₁₀

The Doctor works long and hard to provide his patients with the best quality of care possible.
You will not experience the doctor coming in and out of your consultation in 5 minutes; instead, he spends about a half an hour to and hour fully discussing and diagnosing health related issues.
He graduated medical school from UCSF and did his residency at Cedars-​Sinai.

I rarely write Unilocal reviews, but I had to for Dr. Alza! I have been having a persistent side pain for some time, and can not determine what is causing it. Dr. Alza took me in and listened to me for a good 30 minutes. He talked about each of the possibilities that could be causing my pain, and prescribed holistic remedies such as diet and exercise changes instead of a ton of prescriptions. Dr. Alza’s soft-​spoken, patient-​focused manner is what we need in more of our nation’s doctors.

I thought real doctors no longer exist until I met Dr. Alza. Every visit you are made to feel special and that he genuinely cares. His goal has always been to make his patients healthy and happy. Unlike other doctors, he takes his time with each and every patient, therefore your wait time is a little longer than other doctors, reason being he’s very thorough and asks many questions, all of which helps him to give an accurate diagnosis. Unlike other doctors where you are rushed because the next patient is waiting and you feel like you’re nothing more than patient number 625. Dr. Alza has been taking care of my whole family, especially my 93 year old grandmother, who’s still alive and well because of his expertise.

Unfortunately there are not any doctors like this anymore. Yes the wait is long but that’s because he takes so much time with his patients. He actually talks to us and really cares about helping. He is not just concerned with seeing as many patients in a day to make more money. Dr Alza is very intelligent and tries to get to the root of the problem. He Asks questions and will talk to you so he can figure out what might be wrong. Amazing doctor who really cares. Very rare to find that now days. The wait is long, but I understand why. It’s well worth it.

I’ve been seeing Dr. Alza for about two years. He has gone out of his way to understand my medical concerns, and takes a holistic point of view. He considers my lifestyle, nutrition, family and history carefully.
Things are easy — I get a call before my appointments, prescriptions are sent to the pharmacy immediately, and I get referrals when needed.
One draw back: Dr. Alza spends a lot if time with each patient, and therefore later appointments can run behind schedule. Schedule early in the day if you can!
Dr. Alza is English/​Spanish bilingual, and most of his patients are Spanish speaking. He’s UCSF educated and has an established practice. I’m grateful to have such a great doctor in Highland Park!

I wish I could limit it to NO stars, but that’s how I feel. I haven’t necessarily had problems with Dr Alza, but his receptionist is SOOO horrible. She has absolutely no compassion, and will not refill prescriptions when the pharmacist requests it. My pharmacy leaves a minimum of 3 messages, and three faxes, before I actually have to call and follow up with the dr’s office. She always tells me, «I haven’t received anything. I’ve got your file right here, and there’s nothing.» Once she told the pharmacist, «STOP HARASSING ME!!!».
I am so frustrated. Do NOT use this doctor…

I can not say enough to WARN anyone from trusting this office. They were recommended to me to take care of my family member who is confined to a Convalescent Hospital. Their treatment of him was average and their billing department WORSE. Medi-​Cal/​Medi-​Care takes care of those that can not take care of themselves — there is no payment due from the patient. Yet out family was billed over $ 800+ because they billed the insurance companies incorrectly. We sent proper documentation from the State Dept of Health to them to prove that they were in the wrong — however the HEAD of their accounting department wouldn’t listen to or read anything we had to say. They then proceeded to attach the amount via a collections agency to MY personal credit report (which I just found out about and had it promptly removed).
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This situation started back in 2010 with them. and they are still harassing us! Stay away!!!