Golden Hammer Auto Body & Refinishing

If I had left this review a week ago, it would definitely not have been 5 stars, but they were straight forward, honest, and did right by my wife and I. In the end, we left with a car looking better than it did the day we bought it with ZERO hassle. Here’s the story:
My wife’s 6 month old car was hit when parked in the street, not much damage, but enough to have to re-​paint at least part of the front bumper. This place was recommended by progressive (the other person’s insurance company) & after reading reviews on Unilocal,we gave them a shot.
Dropping the car off was easy enough, my wife showed them the damage & they mentioned they wanted to check some the alignment and for any damage other than the bumper (the wheel was hit too). After a week and a half, the car was ready so I went with my wife to take a look. Unfortunately, it looked like the car had been put back together hastily, the paint around the edges wasn’t great, and the grill had caused some damage to the paint during reassembly & they just touched it up rather than fixing. This was pretty disappointing to see.
Here is where things could have gone 2 ways. They could have said tough luck and sent us away with a less-​than-​perfect car. Instead, the manager came out and took a look at the car too. He noticed imperfections I didn’t even point out. After looking over the car, he told me they wanted to keep the car and re-​paint the whole bumper again. They even pointed out a chip in the paint that was there when we bought the car from the dealership and offered to touch it up since they were already doing work on that area of the car.
We picked the car up today, and it looks amazing. They definitely did right by us, there was no fighting, there was no teeth pulling. The paint matches 100% perfectly in the direct sunlight. All of the problem areas before were gone. They even went way above expectation and fixed that chip in the paint as if it was never there. I was expecting just a little touch-​up to it, not a proper repair.
I will never complain about a place that stands by their work like that, which is why I’m giving them 5 stars. We are all human & make mistakes, they fixed theirs without any hassle. If you want your car repaired to perfection, and nice people who won’t hassle you about doing the job right, do yourself a favor and bring your car here.
Thanks for everything. I hope I don’t have to come visit again, but if I need a body shop, yours is the one I’ll use for sure.

Not only is their work above & beyond expectations, the employees and management team are a complete pleasure to work with! Customer service in LA is less than desirable, but not at Golden Hammer! They are professional, kind, and take care of their customers!
Forever your customer!

I’ve been using Golden Hammer for years. Frankly, they are the best body shop for any high-​end automobile in Los Angeles. The customer service is excellent. Additionally, they are truly honest and straightforward. Their estimates are always on target or end up being lower than they thought. In a business fraught with Insurance scammers, Golden Hammer stands out as a truly honest repair shop.

To my surprise on my new white Range Rover sport, valet had scraped the back side. I took my car to Golden Hammer and Mike took care of it in two days for a great price. They are so helpful there and give the greatest and easiest experience. I highly recommend them!

If you have a nice car that you care about and want it repaired properly/​perfectly, this is the place to go to. They are extremely professional, knowledgeable and polite. Ask for Rich.

I took my truck in to be repaired and had an amazing experience. Mike and his crew took great care of me., because I had to pay for my rental out of pocket, they accommodated me and took the time to give me a detailed estimate taking my front bumper off, they then put my truck back together so I could still drive it, they then pre– ordered the parts prior to me dropping it off and then they wowed me and quickly repaired my truck literally in the same day. Saving me at least 200 bucks on rental fees. To top it all off they even went above and beyond and buffed out additional scratches and delivered a washed, waxed truck to me. when they returned it to me. It literally looked better then when I bought it off the lot.

This is the best place hands down. I dropped off my BMW X5 to be tinted and powder coat my wheels and they did such an amazing job. I had my car back looking better than ever in no time. These guys are the best in the business and they take care of their customers. I would recommend these guys to anyone. Customer service is amazing and they really make your car look better than you can imagine. Well done Golden Hammer!

The original «Customer Service Comes First» people. I went to Golden Hammer after a unfortunate minor scratch on the roof of our 2 week new 2016 Land Rover Discovery. Not only were Rich and Rick helpful by doing the most expeditious and simplest repair, they didn’t even want to charge for their services or time. And they did so in the middle of their regular work and with a big smile! They’ve just won a customer for life when we need body work done on this car (hopefully though we won’t need anymore :-) Many thanks to Golden Hammer and best for 2016!

I had some major damage done to my XJ in September and took it to Golden Hammer after being told they were the preferred repair shop for Hornburg Jaguar.
I have to say that I have never been so pleased with a repair job before. I am a perfectionist and the work done to my car is nearly undetectable. My repair took two months to complete, so it was no small task, either. Jaguars are aluminum construction, so most repair shops are not able to do the work correctly. These guys know what they are talking about and they are a certified Jaguar shop. Every bit of attention to detail was taken, as well. The car looks like new again. To top off their exceptional level of service, they also detailed the rest of the car before delivering it.
I am definitely referring this repair shop to anyone that cares about their car and is looking for a no BS repair shop. I am not sure how their prices compare to other repair shops, but when it comes to work like this I will pay to have the job done right.
Thanks again!

Took my jag xk in after with rear quarter panel damage. Rich gave a fair estimate and was always professional and courteous. They repaired the damage to perfection, but just as impressive was all of the little fixes they did at no extra charge. I hope I never have to have body work done again but if I do, this is the only place to go.

I had a large branch/​tree limb fall on top of my 2014 BMW one morning and Progressive found this place which is near my house so I went with them. I first had the car inspected at the Glendale Progressive station and they went over the entire car so they can make sure they get all the scratches that are covered and leave out the ones that shouldn’t be fixed (one scratch on the rear bumper was already there pre-​tree). This was the first time the car has been worked on mind you.
Progressive and Golden Hammer both said it would take a bout 6 – 8 business days to fix multiple scratches on the roof, drivers side door, hood, and windshield. Next time I’ll be sure to find a place that is open on weekends but that’s my fault. The timeframe seemed reasonable since there was no major work to be done. I picked up the car 11 business days later which is almost 40% longer than the estimate, fine no big deal. However, they still needed to wait for a part to come in and I had to drive back the next day to get it installed.
This wouldn’t have been a big deal but then as I drove the car home I noticed that the arm rest on the drivers door was loose. Weird but since I’m coming back the next day I’ll have them take a look. Then I picked up my girlfriend from work and she noticed a brand new scratch on my passenger side that wasn’t there before. Right next to my gas tank a small inch or so noticeable scratch that somehow we were the only ones to notice. I re-​checked everything and noticed another scratch near the hood on the top of the front bumper. This is after Progressive inspected the car and Golden Hammer inspected the car twice and washed the entire car. I’m 99% sure someone scratched it during the car wash. It def. wasn’t there before since everyone inspected it before turning the car in. Also, the windshield wasn’t clean and still had scratches and thick tree sap smudged in a bunch of areas that I thought they were going to take care of. It looked like scratches but ended up just being tree juice that needed to be scrubbed and scraped off. I would think that they would have done that since I told them the windshield needed to be fixed in the first place. I called Progressive and GH right away that day.
I went back the next business day to get the last part that needed to be put on and explained the new items. They cleaned the windshield better this time and fixed the arm rest on the drivers side. They looked at the scratch next to the gas tank and told me to bring it back after calling Progressive again. They didn’t want to take blame for it even though we all went over the entire car during the first inspection two+ weeks ago and no one seemed to notice it. The GH guy said I could have scratched it when I drove off two days prior even after I explained to him I noticed it right after I picked up the car and took a picture and also called Progressive to explain. I knew he would try and blame it on me.
Progressive ended up stepping in and I arranged my car to be dropped off again to fix the scratch. In the meantime I drove my car the next four days or so and noticed that they scratched the automatic window button and also created a small dent in my window speaker. I’m assuming this happened when they fixed the door arm rest with not much finesse, just like the extra two scratches. I told Progressive I didn’t want to take it back there but I basically had to. I didn’t want to take it back and end up something else getting broken or scratched in the process.
Days before dropping off my car again I told my insurance and GH that I needed to get a rental car because this is now their fault that I won’t have a car for another three days. GH was not going to admit fault or pay for a rental car so I had to get Progressive to talk to them and eventually they reluctantly paid for my rental over the next two days. I would expect them if they wanted to get my business in the future that they would at least give me a rental car comparable to my BMW. That’s what usually happens in an accident at least. They ended up giving me whatever the cheapest rental option was. I’m fine with that but don’t expect me to be back at Golden Hammer or recommend the business to anyone. I ended up dropping my car off and picking it up two days later. I only had them fix the gas tank scratch this time and not mention the other three things that they did wrong because I didn’t want them to add onto the damage and lose my car for another day or two. The other scratches and dent were minor and I can live with.
To sum it up you lose stars because it shouldn’t take 11 – 12 business days to fix a few scratches and a couple dents. I can’t imagine how long it would take for some actual damage. I don’t know if my car was last to fix because it was about $ 3,500 to fix or because they are really busy? Losing more stars for adding onto the damage and then trying to blame me the customer when I reported it right away after pickup.

Hands down the best and only body shop I will ever use. They are honest and true to their word. been there for many years and will be there in the future. Great with Land Rover or jaguar. Factory certified for both (important).

I’d been referred to Golden Hammer when I asked a friend if they knew of a good body shop when my car had been hit. I called them to arrange for my car to go there. In the meantime I spoke to two other friends who! both happened to have gone there and each raved about them. When I called and spoke initially to «Rich» he couldn’t have been nicer or more helpful. They picked up my car promptly and handled everything from there. I had a terrible insurance company I was having a lot of difficulty with and the guys at Golden Hammer stepped in and got everything handled with that as well. I also got a lot of help from «Rick» and between him and Rich I couldn’t have been in better hands. They went above and beyond, fixed extensive damage quickly and my car truly looked brand new! It was also immaculate, they brought it back detailed and it may have been the best job I’ve ever seen-​it seriously looked like it was off the showroom floor! I can’t go on enough about this place-I’ve had many different experiences with body shops over the years (most not so great) so I’m thrilled my friend sent me to this one. I’ll never use another one again and I will refer everyone to them in the future! So thank u again Rich and Rick and everyone else there! Yay Golden Hammer!
Sincerely Leslie M and my baby Landrover! :)))

I have had many a Range Rover taken care of by Golden Hammer and the service is impeccable! The car always looks better than new coming out of Golden Hammer and the process is made a lot less painful because of the amazing staff. Insurance claims are made VERY easy thanks to these guys. LA is a place full of bad drivers and if you’re in an accident, there’s no other body shop that truly gives you the service you deserve (without taking advantage of your pocketbook).

Wonderful guys at golden Hammer. Rich and Rick. Fixed the bumper in A10. Didn’t even have an appointment. Didn’t charge. Wow amazing … Honest and generous!!!

Don’t leave a single thing in your car — including a woman’s coat. I had a coat in my car when I dropped it off with these guys and now it’s missing. I highly advise against taking your car here. Totally untrustworthy and they offer no explanation or means of fixing the situation.

What a great experience! They picked up my car, worked on it, gave me an update all the time, and dealt with the insurance. Even though this was unpleasant experience Mike and his team made it painless. Thank you!!!

I really wanted to thank Mike O’Connell for helping me out when my car over heated in this crazy hot September 2014. Mike really went out of his way to help me as best as he could. I’ve had body work there in the past and they were great then but I really feel these are good and honest people at Golden Hammer. I trust them and will return in the future.

Had my Land Rover repaired here and I am so happy with their work. The paint seemed like it would be difficult to match (black with metallic flecks) but it truly matches perfectly. Everyone working here is pleasant and helpful. They will make sure you end up happy.

My golden hammer experience could not have been any better. My poor Jeep was seeing better days when I took her in for some emergency repairs just before leaving town for the holidays.
I didn’t have much time but I needed to get her taken care of. I found out it would be a few days before they would be able to get to it, and since I was leaving town for Christmas, they actually kept her safe, fixed her up, and let me leave her there until I got back into town. Unheard of.
Rick was my go to guy and he was also the nicest most trusting person ever. I sure hope my jeep doesn’t need to be taken in any time soon. But if she does then I know where to go!