Ginosi Apartments

I stayed in the Hollywood Apartel from December 11^th to December 14^th. Upon check in, I was told a crime scene investigation would be taking place outside of my apartment door because of an incident two days prior. I asked if it was a murder and they refused to give me information. I was told there was blood on the floor outside the apartment and police still at the scene. I insisted to be moved to another unit and was told that would not be possible. When I attempted to reach reservations, the line was disconnected twice from Dmitri (?) hanging up and Nazan refusing to speak to me. After 40 minutes, I was only offered another apartment after a «last minute cancellation.» I asked every team member I spoke with if they would live in this unit and they all said no. I am disappointed in the lack of concern for your guests comfort. Being that the incident happened two days ago, I should have been communicated well in advance so I could make plans accordingly

Just an FYI: This place is also known as the «Hollywood Panorama Suites» this is not a hotel/​motel, this is an apartment rental managed by Ginosi. You will be staying next to long term tenants. I was also informed that this «vacation rental» is closing down, so I can comfortably say that their commitment to customer satisfaction is lackluster at best.
CONS:
Check IN: The check in office is located on the first floor of the parking garage. It is not clearly marked but if you find yourself in a room filled with maintenance supplies with the unsteady feeling that you’re being scammed… you’re in the right spot.
Parking: We paid $ 30 a night for parking. We were assigned a space on the bottom of the parking garage. When we arrived at our ASSIGNED space, there was a car already parked in it. I checked the parking permit and sure enough we had the same assigned parking spot. I had to drive all the way back to the top of the parking garage to receive a new spot. I asked if we could receive a spot that was closer to the top of the garage which I was answered with «Sorry, but they are all assigned.» I believe this to be untrue based on the fact that this place is CLOSING DOWN and 90% of the parking spots were open throughout our stay. Needless to say we were assigned another parking spot… at the bottom of the parking garage.
ROOM: We arrived in our room at 9PM. The first room we were assigned to had a broken thermostat. at 9pm at night it was 80 Degrees in our room. We called maintenance to notify them which they responded with «we’ll send someone up shortly.» After waiting for 30 minutes and it only getting hotter, I called maintenance again, which is when they decided to inform me that it was now after hours and they will not be able to fix it until the next morning. I had to tell them that this was unacceptable and demand my money back before they even provided me with an ability to move rooms. They then informed me that a representative will be up shortly with my new room key. After waiting for another 20 minutes I decided to go down to their office area to collect the key myself which I did without issue. After about an hour, we were able to arrive a room which had NO PRIVACY due to the lack of shutters or curtains on the window (we were able to see into the room next to us which extended out past ours, and they could see into ours). The lack of curtains and shutters also allowed the light to come in extremely bright into the room. The rooms thermostat was working, but its HIGH FAN setting was unnoticable at best. It took over 3 hours for the room to cool down. The internet would be intermittent, along with the TV. I called maintenance, but was on hold for longer than my patience could withstand. We also had a coffee maker, but no coffee or filters. There are also no room phones, so be prepared to use that unlimited calling minutes on your cell phone.
CHARGES: A $ 120 cleaning fee? Really? Although I was informed by the booking site of this fee along with the parking fee prior to final booking, they are ridiculously high premiums which totally offsets the initial price of the room.
PROS:
The bed was comfortable and allowed me some stress relief until the wee hours of the morning came along and the lack of curtains/​shutters allowed every possible light in.

This place will charge you $ 120 ‘cleaning fee’ on top of what you already pay for your room… yes, even for an overnight stay. So, BEWARE !!! Read the fine prints before you reserve a room here. Explained to my wife that the fee, yes, this $ 120 does not apply because we are just staying overnight. Will apply to people with extended stay, because it is an apartment style housing. We got charged anyway, and has been ‘fighting’ with them over this charged ever since. It has been a NIGHTMARE!!!

***Checking-​In***
When I got to the address that was given to me during booking the hotel/​apartment (after driving 9hours), there was no clear explanation that I had to go down to check in at another office. If it weren’t for the gentleman running the downstairs bar I would have been left in LA with no room at 12AM. So I finally figured out how to check-​in through outside codes and getting buzzed in (there is no office that you can just walk into) after all this I get hit with major hidden FEES!!!
***Hidden Fees***
I booked the room through
and not once was the hidden «cleaning fee» of $ 120. explained to me. Not until time of check in. That fee should be included in the booking reservation, meaning instead of advertising $ 130 a night it should be $ 250 a night so people know exactly what they are paying. Also, they charged me $ 20 a night for parking but when I got to the parking lot they were charging only $ 10 (overnight)… So my $ 320 reservation easily added up to $ 500 (two nights)… all the codes that were given to me to get in the building were wrong, I had to wait another 30mins to get in (myself by calling with instructions given to me over the phone as there is no one the site to help).
***Service***
Not to mention when it was time to check out (which clearly stated 11am) 10am house keeping was nocking at my door. Of course like any other hotel I said not ready, no big deal I thought… Until the manager and house keeper showed up at 10:55 and stood out side the door hovering, making sure that my family and I were out by exactly 11: am as if we did something wrong. I asked if I could please have an additional 10−15mins to gather my stuff and I was told NO! With that being said the manager and housekeeper didn’t even know any of the codes to get into room. So I had to help them get into the room they just kicked me out of!
*Location– Great.
*Rooms– Beautiful.
*Checking in– Horrible and Confusing
*Customer Service– The worst I’ve ever experienced.
*Company/​Price– Will trick you into thinking your getting a good deal but will charge you hidden fees anyway they can!

This shitty ass place. I booked a so called room and when I got here after spending about $ 50 in a taxi from the airport. Hey tell me that my reservation was canceled bc there was a system error and had nothing else to say and good luck. What kind of place is this? Smh the office is in a garage. No professionalism at all. The Idiot receptionist didn’t even ask me to sit and they change $ 35 a day for cleaning the apartment. I wouldn’t recommend this place at all. Even the security guy was rude and acted like he didn’t understand what I was saying.

Awesome place to rent (though I believe they have many locations around town)! Checking in was relatively easy (my friend booked them through
), and they give you an assigned parking spot for the stay (so many floors in that garage). Place itself is just amazing; we ended up with a 2 bedroom, 1 bathroom — in the corner with glass windows and a balcony. Comes with a lot of amenities, from bathroom supplies (remember to open the mirror and look behind it for lots more) plus a fully stocked kitchen (supplies — not food), and cable TV. Once again, amazing experience, and would love to book them again for another stay in LA!