FlatRate Moving

Where to start… We moved from Southern California to Northern California. We’ve used Flatrate 3 times and always had a good experience. This last time I would never recommend them. It started with them coming over for a quote. Once I received it I told them it was considerably higher then my previous moves and $ 700 higher then 3 other quotes from reputable movers. They lowered the amount $ 700, which I appreciated. It felt like we were being taken advantage of in the first place. The day of the move the guys came and everything seemed fine. We were told it takes 2 – 5 days to deliver our furniture. We expressed needing it in two days to avoid hotel costs. They said most likely it will be there Monday. Wed comes around which is now day 5 and we’re told our stuff is on 2 trucks and one of them «broke down». Our stuff left on one truck, so being on 2 made no sense. The guy came with half of our furniture and no beds at 3:00 p.m. I insisted he go back and bring the rest. He came back at 8:00 p.m. with the other half thrown into the truck. As he unloads and I check the inventory, I have a box missing. By the time they left it was midnight. Now we’re unpacking, we have somebody else’s box and a broken lamp, broken elephant artifact, scratched pictures frames that they packed and a broken table which they even took a picture of to show me. We called the claims department which was either busy or nobody picked up and never returned messages for days. Finally they sent us a claims form but at 60 cents per lb it’s a joke. Someone finally picked up this other guys box but still today box #87 is missing with a value of over $ 500 in it. The stuff in it weighs nothing so I won’t waste my time with the claim form. Yes we could’ve gotten the other insurance with a $ 500 deductible and only being paid today’s value of our missing and broken items. It’s all a scam as far as being liable for our belongings. So they lost us as customers who move every 2 years with our job.

If I could give no stars I would. This is the second time I have used flat rate and I thought the first was just a timing issue. Both times it took us almost three weeks to get our items once we called and no one was helpful or returned phone calls or emails when we asked where our items were or when they were delivered. Then this time around they forgot items in their warehouse and told us we would get them in a week… well it’s been a month. No one will email me back. I can’t get ahold of ANYONE by phone who is helpful, I get sent to voicemail 90% of the time and then surprise! no one calls me back. I just want my things. I cannot tell you how much of a headache this move has been. You do not live up to your name flat rate. You did not make my move easier.

I have never encountered a company that is so unprofessional, like FlatRate Moving. I recently moved from NYC to CA and I used FlatRate Moving. Some where along the way they broke my furniture and are not fairly compensating me for the damages. I have called them a number of times and I have not yet received a call. I have filed a complaint against them on the better business bureau and still nothing. I think it is a really shitty way to treat a customer and also someone that works really hard. They are irresponsible and super unprofessional. Do not use them! They do not care about peoples belongings.

This is my third move using Flat Rate Moving and I could not imagine using any other company. My movers Manny and Omar were efficient, considerate, hard working and diligent.
There was nothing they wouldn’t do to make this as stress free an experience as possible.
Thanks guys! You are the best!!!

I recently moved and had such a great experience using flat rate movers. We opted in for the packing as well and boy was that amazing. Joy was the consultant and from the very beginning she was really great at making us feel comfortable with everything. Three guys showed up the moving day and had us completely packed, moved and unpacked in about 8 hours. They were awesome and worked EXTREMELY hard!
We noticed one item (cord) was damaged a few days later and they reimbursed us for it no problem. Their customer service is on point!
Although it’s pretty pricey, it’s def worth every penny! Thank you for a stress-​free move!

Rude and Overpriced! Don’t waste your time filling out their form or accepting their call.
I submitted an online form for a price quote, they called me to collect additional information; then transfers me to another rep to collect more information. My move is simple and small. All boxes will be packed and apartment size is a studio; the move in less than 2 miles aways. They told me pick up could be anywhere between 1pm-​4pm (whattt? that late and who doesn’t give an exact time?). Then he says that it will cost $ 600-​$ 700. HAHA joking right… no joke!
Studio size furniture, a few boxes and less than 2 mile move = 2 hours max = $ 700.Crazy! Then when I told him that was too much for my budget for this small move; the man got an attitude saying he’s sure I could find some cheap person to pick up my stuff and throw it on the back of a truck. Rude, rude and over priced. Don’t waste your time filling out their form or accepting their call.

I believe my recent experience is an outlier since I used flat rate 3 times in Los Angeles and was highly satisfied every time.
My most recent move was a bit more complicated and may have been too much for them. We opted for the packing service and had a lot of stuff.
Scheduling the move and the quote were great.
The day of the move the foreman was semi-​rude and seemed very annoyed with us. Then he told me that the move was a lot harder than he thought it would be, and we had more stuff than they thought. He insisted that I needed to give them «at least 20% tip to make up for it.» Yeah, I don’t appreciate a shakedown. 20% would have been a significant amount of cash given the cost of the move.
Then as we unpacked we noticed that they failed to pack 2 entire kitchen drawers– cutlery and all kitchen gadgets. Worth about $ 500. Customer service refused to go back for the missing items and gave me $ 100. (And a $ 100 gift certificate towards a future move– ha!)
Too bad, I have really had great experiences in the past so I think this was one bad foreman influencing the overall experience.

I Love these guys! I’ve recently used them for the 3^rd time and I thought by now I should have written them a review. The first two times I used them, it was for my move from Los Angeles to Austin, TX. And then from Austin back to Los Angeles. Not only were the prices so reasonable, everything went smoothly and the movers were all so nice! My most recent experience was just a few days ago here in Los Angeles: Carlos, Wilder, Martin and Daniel showed up on time and were extremely friendly and efficient. They are storing my things for 30 days at their facility for free, while I travel, and when I return and find a new place, they will deliver there. For the quality of service and the price, they are simply unbeatable.

Amazing service!!! Incredible follow through and even faster move out by Pasqual, Jesus, Alfredo, and Jose. We had no problems and I would definitely use them again.

My things arrived perfectly and exactly when I was told they would. I’m very happy with the flatrate moving company.

Flat Rate Moving came highly recommended and they were fantastic. Josef came to give an estimate in advance which was very helpful. We’ve had bad moving experiences in the past because movers underestimated the number of items or packing materials they needed. This was a breeze. We chose the full packing and moving services. The movers were an amazing team. Esteban, David, Javier and the rest of the crew were professional, careful and fast. Esteban was the lead for our job and was very communicative with me, guided us through what we needed, what was the best way to handle certain items, he was fantastic. All the guys helped us unload and reassemble anything that had to be disassembled. I will only use FlatRate Moving going forward.

I guess I’ll have to eat my words now from my prior post. When we received our stuff this week, we were disappointed. All of our fragile boxes (we labeled them as fragile) were smashed. Our table was broken beyond repair. Out vanity table was crushed to pieces. Our chairs were scratched and ripped. Very disappointed at the lack of care.

I had Alex Perez, Marcos and Luther on my move on Memorial Day. They showed up, were very professional and got the job done. Couldn’t haves asked for a better crew. Would definitely use them again.

This was our second time moving with Flat Rate and as usual, it was quality service! For both of my moves, I spoke with James on the phone prior to everything. He was very professional and helpful, and was always willing to help. Our movers were very quick and efficient as well. They arrived 30 minutes into our time window and got to work! Pascual, Alfredo, and Jose got the job done like it was nothing. They were all friendly and polite and helped us move items I’d forgotten to put on the original list. I’d always recommend Flat Rate Moving and I’d especially recommend this crew! Anyone who can tolerate my insanity gets an A+ in my book!

We were just quoted $ 1,800 for our 2 bedroom 2 bathroom, 1,000 sq ft home and garage for a local move (the next exit on the freeway). Thanks, but that is a GROSSLY overinflated rate, and an insult. No thanks.

Perfect experience. We moved from NYC with all our stuff so obviously we took time looking at different companies and we definitely made the right choice. The NYC team was great and the LA team that moved everything in (Pascual, Jesus, Alfredo, Jose) were great. Everyone was very professional, clearly marked all of the boxes going out, had a checklist ready for us to make sure each item was accounted for on the move in, everything was in great shape, nothing broken. Reasonable prices, you can get a real person on the phone when you call and you’re actually dealing with the same people as opposed to some big call center, I would definitely recommend using flatrate!

Pascual, Jesus, Alfredo, Fernando, Geovany, Alex Lopez, and Jose helped my boyfriend and I move over the weekend. The crew was timely, efficient, friendly, and a pleasure to work with. They helped us set up and rearrange the entire apartment to our liking. I would highly recommend this moving crew to anyone!

This move was not without its issues from the onset. At the beginning of the day, I nearly had a panic attack, thinking that it was going to fall apart. But ultimately they gave me a solid rate and the movers themselves came through in a HUGE way.
Alex Perez and his crew hustled in an unbelievable way. I probably would be giving my experience a much lower rating, but at the end of the day it was a solid price with a team of extremely professional movers who were fast, efficient, and professional to boot. Thanks, Alex. You made this move work; I think it would have gone off the rails without you and your team.

James, the salesman, was very helpful and made a lot of promises that were all fulfilled.
But most importantly, my moving team (Francisco, Robert, Robert, and Juan) went above and beyond my expectations. They took really good care of my stuff, and had a great attitude all day. Definitely going to be a repeat customer due to my experience with them.

Only giving them one star because I have to give them something, but they don’t even deserve that!
After utilizing this company a year and a half ago and experiencing great service, I decided to try them again. I was extremely disappointed at their customer service and the outrageous charges that were quoted. I have less to move and a shorter distance than before, yet they wanted to charge me a considerable amount more! In speaking with them to try and explain, I was faced with «you are already getting a discount for being a repeat customer» and «sorry, but that is the quote», among other things. They were not willing to work with me and didn’t seem too worried that I was dissatisfied. I even advised them I would be posting my experience on Unilocal and they didn’t care. I was able to secure another moving company for less than half of what Flat Rate Movers quoted. I’ll be sure to check back on here and rate my experience with them, but so far, everything has been smooth.