Fernando’s Hardware & Lumber

Honestly, if I could have given this place no stars; I would have.
My mom has been looking forward to having her kitchen remodeled to her liking FOR YEARS. She finally decides to have the kitchen remodeled, and what? IT IS NOT TO HER LIKING. She had a very specific vision, one that she described perfectly to Michael & he completely butchered. We picked out the designs for the wood, got the wrong kind. We picked out the measurements for the cabinets, he did whatever he wanted. He referred us to someone to do our granite & his referral never got back to us. We had VERY SPECIFICALLY asked for the deliver day of ⁶⁄₂₅ since both my mom & I would need to take a week off work to remodel the kitchen and they BARELY delivered them today 7/​4, and this is only because we threatened to take them to small claims court. Over all this has been A HORRIBLE experience, nothing is to our liking, we don’t have any granite. My mom’s year long dream of a new kitchen has been completely butchered.

Horrible!!! Do not go here if you value your sanity. I went to Fernando’s having not read the Unilocal reviews… MISTAKE! They delivered my cabinets a week later than stated. When I received my cabinets there was no place for my dishwasher, they corrected the error quickly (that’s the reason for the one star) and said I would be given a $ 100 credit. It has been a month and I have received no credit despite calling Michael daily!

If you need a last minute hardware lumber store this is your place. Been coming here for the last 8 years.

Where do I start with these people? I order my cabinets 11÷12÷11. I planned a party for 12÷10÷11. Michael assured me they would be delivered 12÷3÷11 which would have given me enough time to have them installed. They were not deliver until
12÷17÷11 so i had to reschedule my granite installation. Every time I called he said it was something with the paint shop. Two of the cabinet doors were missing the glass, a drawer was too wide and the door had nicks and scratches in them. Michael’s told me he was going to send his painter out to fix everything. They didn’t show up until 3÷1÷12. When they got here they realized that the cabinets needed more than touching up so they took 8 doors and a drawer to the shop to redo. Said they would bring them back that Saturday 3÷3÷12 haven’t seen them yet. You could imagine how my kitchen looks with all the open cabinets and drawer missing. They were supposed to deliver everything 4÷13÷12 between 10 and 12. They didn’t show up and didn’t call. One more thing Michael told me the painters were supposed to be at my house early they didn’t show up until after 3. And the granite guy they refer you to is a rip off. He gave me a quote of $ 2500 and dropped it to $ 2100. I went to another store and they did it for $ 1522. If I had it to do again I would spend the extra $$$ to have my cabinets done right the 1^st time.

Prices are great. They work with your budget especially if you put a larger down payment. The customer service is outstanding I was helped by Marylou. She was wonderful to work with. The manager/​person in charge name was Michael. Due to there remolding of their show room our delivery was a week late. It took 3 instead of 2 weeks. I spoke with him directly after the delayed delivery and he was very polite and apologetic. He even knocked off a couple bucks from the balance for the late delivery to compensate me. I told him I had to reschedule my granite guy and plummer 3 times. At the end of the day I would recommend them to anyone of my friends simply because he took ownership of the late delivery issue and did his best to make it right. I wasn’t pleased with the finish and he took it back and put another coat on it.

they r so unprofessional. they ask u for money and say that they will be ready in two weeks and its been months since our order was made and everytime i call they give me the run around. they r no good. prices there are descent but still not worth it because they dont get the work done. its so not worth it!!!