FedEx Office Print & Ship Center

Terrible place to ship. As a business owner, I ship packages out daily. Typically, we schedule pick-​ups in advance. Not once has a package ever been refused in 7 years. Sometimes, we get last minute orders and have to drop off packages at Fed Ex Office locations. Nearby Mid-​Wilshire and Culver City locations are golden. Never any issues. Friendly service. I’m good to go. At this location (near USC), however, the workers have refused to accept packages on three separate occasions. Apparently our packaging was not up their standards. I’ve been shipping with Fed Ex and other couriers for over 7 years now. I know what is acceptable and what is not. A recycled box should be fine. A cleanly cropped box should be fine. «Too much tape» should be fine. These people are crooks. Rather than scan the damn package and hand it over to the driver loading the packages onto his car, they want me to pay $ 15 to re-​package an item that is ready to be shipped. Apparently a medium-​sized box and 6 feet of clear packaging tape are worth $ 15 to these crooks. I paid the fee on the first two instances simply because I was at their mercy and had to ship my orders by their respective deadlines. However, today I had enough. If you go to this place, be prepared for your package to pass inspection if you plan on shipping. These guys seem to want gift-​wrap quality packaging. Sorry, guys. I’m in business and have deadlines to meet. My customers could care less about pretty packaging. They appreciate customer service… as do I. I don’t write reviews often, but I can’t get over how ridiculous these workers can be. Seriously, all I needed was to walk in, drop off packages, and walk out. How do they manage to screw that up?!
Needless to say, I will be going elsewhere from now on. Suddenly UPS is looking more and more appealing to me. Anything but this crapshoot of idiots is a welcomed option. Next time, scan the f’n packages and move on with your day! Simple as that.

I don’t even mess with downtown shipping places anymore.
5 stars because there is always freaking parking! Yay!
It’s a FedEx. Average service but a lot of supplies and resources.
Annnnnnnd did I mention the parking! Amazing. :)

Worst service ever. I had trouble with a document I had printed out and an associate by the name of Stephanie gave the worst service ever. Rather than fixing the situation it seemed like she was very lazy and said she would have to charge me to have her help me fix the problem. Whenever I am in a rush to print something I don’t mind spending a premium to print at FedEx mind you I spent $ 5 on 5 pieces of paper where I could easily go to a mom and pop printing place and spend ¹⁄₅ of that price but I go to fedex for the excellent customer service I used to get. Definitely never coming back to this location & will definitely 2^nd guess going to another fedex in the near future.

I never write bad reviews about anything or anywhere. This FedEx Kinkos was just so horrible. Went into for something so simple just to print something off from my email and it just went downhill from there. I couldn’t get it to print from the print and go station and I asked if I could just forward the email to them and they print it, the tech told me know that they had jobs that needed to be ran, and that it would be 24 hours if i wanted them to print it. Keep in mind that there were no machines running at all! I didn’t even see not one of them running anything but in the back lolly gagging around! Will never come back here, EVER!

I’ve been going to this location when it was called Kinkos… BUT Stephanie!!! This employee really made my experience my ultimate best. She didn’t judge my project and she seriously pulled through with a phenomenon job. This employee listened to specific detail, plus made me feel comfortable with my request. I appreciative her performance and appreciate her dedication to her job. Thank you for making my birthday worth wild– because of that printing you made, it really highlighted my day. Thank you and Fed Ex– mainly Stef. Glad you guys still exist and make it all worth wild.(:

Awesome kinkos great staff, Very helpful. Jonathan helped me right away and got my tickets printed.

Service here has vastly improved from before. There used to be long lines, slow service, and no one tending the counter. Today, and in the past few visits, the employees have been great, helpful, fast, funny. Thanks for listening to your customers :)

I only come to ship things for work. They can be pretty slow and this place gets jam packed during the school year. Only perk is it has a good location but parking can be horrible because there is a Starbucks in the same parking lot. Come in and prepare to wait.

Worst customer service ever!!! Extremely heavy-​set Hispanic woman behind the counter was rude and unprofessional. I will never go there again. This place has really gone down hill.

The worst kinko’s in the universe, possibly. The employees aren’t trained in the programs (like photoshop) to help you print a simple photo. The service is horrible and the prints are bad quality. Go to the kinko’s in south pasadena for beautiful prints in half the time and service from someone who actually is an expert.

Where’s the zero star button??? This is the ABSOLUTE worse service, there is one person at the counter who clearly doesn’t know what the heck she’s doing & her people skills SUCK!!! And where are the diversity of employees in this establishment??? Myself & others have been waiting in line far too long. This USED to be a pretty cool kinko’s but it’s gone down the drain! Regroup… rethink…TRAIN & hire people who actually want to work!!!

If you’re shipping a package, DON’T come here. The shipping guy is polite but a total stickler for the «no movement» in packages. He had made me leave to fix packages a few times and i even stuffed the box this time, but it wasn’t good enough for his standards. The star is for the nice worker who tried to warn me. Plus parking is impossible now that they opened the Starbucks next door

Friendly New Employee GABRIEL was very helpful… Helped us step by step! Not only that but he had a gd sense of humor… Thanks for your Help :)

Came here to print my tickets to a sporting event. Once inside there’s instructions. Reason why 3 stars because their tech stuff like the touch screens does not respond well. Help may be slow depending how many people are inside

The staff had a better attitude during the day time than later at night the men r really like don’t care n the ladies don’t even look at you but in daytime they all approach you n look happy to help you just thought you should know n not go at night.

Just come here to print things and I use the Fed Ex & Go feature which is extremely convenient. I don’t have to talk to anyone, which is exactly what I want to happen in the wee hours of the morning.
14¢ per b&w page. I don’t know how much color printing is. Probably because I’m too poor to afford it so don’t even look at it.
Also the hours are extremely convenient.
Parking difficult if it’s not AM cause it’s next to Starbucks, but Usually someone is leaving within a decent amount of time. There’s also metered parking riddling the streets.

Worst FedEx store I’ve experienced. I do a lot of online shopping, which usually means a lot of online returns as well. A lot of vendors use prepaid FedEx return labels, so I end up needing to bring them to a FedEx location for drop off. I came by yesterday morning to drop off a small package and the woman behind the counter flat out refused to accept it. She said it was too small and that I would have to place it in a larger box to ship. This package was around 2“x6“x6” — certainly not any smaller than packages I’ve shipped or received in the past! I even called FedEx to ask about a minimum package size and the woman on the phone said she hadn’t heard of anything like this before.
I’m giving this location 1 star because this isn’t the first time they have refused to accept a prepaid FedEx package from me. I have a hunch that they are being lazy and don’t want to deal with it unless you are actually purchasing the shipping directly from them. Regardless, do yourself a favor and if you need to ship something, either just go to the post office or the FedEx dispatch center right down the street on Jefferson and Grand.

What a mess this place is. So I was down at Trojan central (USC) to do a few things for Pal but needed some printing, scranning and the like. So I think Kinko’s and why not as this is what they do (so they say).
Big parking lot but no parking available. I first went in to print a document off a flash drive. Nada. Printer missed 2 pages. Waited 10 mins for cluck, I mean clerk. He said it would work. It didn’t. He then took my drive to the front and printed it but the doc would be in the back. In the back I went. I then went to a work station to use a scanner. Paid for the workstation. Scanner broken so I got a receipt to get a refund. On the receipt was the cost of additional printing, that I did not do. Need refund for that. Cluck stated that was impossible in regards to the printing and I must have printed something. Nope. He said next time don’t print a receipt. Say what??? I then went to another work station. Scanner worked. So I thought I would copy to drive and email the docs, that were important, from my lap top. Free WiFi but problem is, the WiFi system slower than Sears Prodigy dial up and there was no way that email would go out in less than 43 hours. So, I went to get my refund of $ 4 and Cluck wasn’t the one doing it and others took care of it in about 10 minutes. Geezus. Then I went next store to a great Starbucks, went on their superfast WiFi and within seconds my doc was in Al Gore land.
O, the place is also smelly, messy and a dump load.

If this review were based on my past visits, it would be at most 2 stars, but I was pleasantly surprised by the quality of service I received on my visit today. It could be because the girl that helped me was a trainee but she was MUCH more friendly and helpful that any of the other staff that I had dealt with at this location in the past.
It was a little annoying that she told me that the box was going to cost me 2.50 and then she charged me $ 5 at the end without any warning or explanation.
It seems that the seasoned staff here just hate their job or something because I previously would get really bad customer service. I was glad that I had the trainee today…

Every time I come here there is only one employee working, I don’t mind half the time since my visit is work related. But come on Fed Ex! You’re located in the middle of USC town. Everyone and their mommas wants to ship stuff out. Let’s get more employees to help move the long line! The employees I’ve dealt with have all been nice so that’ a plus. 3 stars for you Fed Ex