FedEx Office Print & Ship Center

Awful! Zero customer service and the machines are usually down. It seems as if the people working there don’t care about helping or customers. Avoid this location!

I sent my printing job to the wrong Fedex by mistake. Coeita at this location helped me solve the issue and get my print job completed. I was in a horrible bind and on deadline-​I really appreciate all the above and beyond service! I even had enough time to grab lunch after! Thank you :)

Poorly staffed and two out of three Sony Picture Stations were not working. Had to wait to reboot to get my credit card back. The only machine working would not take my credit card since, my credit card was indicating as «active in session.» I had to leave after 30 mins of trying to print even with a staff member’s help. Wasted of time.

One of the worst FedEx locations I have been to. Another reviewer mentioned employees are like living dead. Couldn’t agree more. Avoid at all costs!

Whenever I come into Fed Ex Kinkos the service is pretty bad, the representatives always act like they are doing a favor by helping the customer. I needed to ship a package via FedEx so I came in late this evening in hopes that I would get good service. As it turns out there was only one person working and he was super grumpy. I guess I would be grumpy too if I had to work alone all night. He refusedto take my box, he claimed it would be rejected because it was in damaged condition. He referred to a manual and showed me a picture. The photo in the manual looked nothing like the condition of my box. I almost got the feeling he was trying to up sell me on having to buy a box. I left, went home and got a new box. About 15 minutes later, I returned. Everything went smoothly except when I went to check out, the register would not accept the $ 5.00 Unilocal promo code. Of course there was no supervisor to complain to.

This is more Fedex’s fault than the local office but since the 2 are very connected, I think it’s fair.
I called the FedEx 800# and said:
«I have a guitar in a case that I want you to pack and ship. The dimensions are 13×38×3 inches and it weights 8 lb and I need you to ship it to NY. Can you tell me how much it will cost, approximately?»
They did some calculating and told me «It will cost about $ 30 for us to pack it for you, and about $ 20 – 25 to ship it to NY.»
So, okay. I put it on ebay and said I’d pay for the shipping.
So I take the guitar in case up to FedEx and here’s what happens:
They weigh it: 8 pounds just like I said.
But the woman says «So that’s 15 pounds.»
I asked «But if it’s 8 pounds how do you figure 15?»
She says «The box and the packing peanuts.»
I say «But no way that weighs 7 lbs!»
She says, «Well that’s the way we charge it.»
So my 8lb guitar magically doubles to 15 lb!
But wait, there’s more «magic»:
The $ 20 – 25 that I was quoted on the phone? Now it’s $ 75!
I said, «But I was told $ 20 – 25 when I called to get a quote on the phone!»
«Well,» she says, «this is the lowest cost we can ship it for.»
In other words: The woman I spoke with on the phone at FedEx was either a dam liar or an idiot who doesn’t know how FedEx charges, or else she’s just a moron. Either way, you as a FedEx customer LOSE if you call and ask a question about a shipping estimate.
I was screwed. I had to ship it. I didn’t have time to go to another place.
BUT:
I will never use FedEx again. If they’re too effing dumb to give me an estimate that is at least in the BALLPARK of what the actual charge for packing and shipping is, then they’re too dumb for me to do business with!
Effyoo, FedEx!

I came here twice in two days and they were pretty helpful. Both Tim and Brandon followed up with me and I appreciated the thorough service

Only a 1 star because they don’t offer negative or Zero. To go to a place that is a «print» center and has all printers down and doesn’t know when they will be up is great!

After waiting 10min for service the employee asked me what I needed. «Bound color prints»…he disappeared for another 10mins asked me when I needed it by b/​c the color printer was broken. Terrible customer service and inability to execute anything. Go down the street to Printing Depot instead to avoid frustration.

0 Stars was unavailable so 1 will have to do, this place and its employees are like the house of the living dead, I walked in and needed to urgently print a document and they directed me to an email and a machine, the email wasn’t working and no one was willing to help, so thank you fedex for helping me miss my deadline, quality and satisfaction control must be done at this location ASAP

Incredibly lame and lazy customer service. I tried to print a document from a flashdrive on the photocopier, but the file was too big (too many MB). I went to the counter to ask if they could print it, and they said no, I’d have to go pay to use one of their computers and print it from there. It was 8am on a Saturday, the place was empty. It would have taken the guy 2 minutes to print my 10 page document from his computer, but instead it took me 20 minutes to print from the computer, and cost me extra to use the computer station. I was late for my presentation.
It has never been a problem for other FedEx stores to print larger documents while I wait. I was told it was FedEx policy that they cannot do this, which is the kind of BS someone tells you when they just don’t want to do it.
I also just called to ask if they could print a 24×36 black and white document while I wait, and the woman said on the phone that all oversize orders have a 6 – 48 hour turnaround time. Again, I have never experienced this at any other FedEx.
My final issue with this location is that they would not honor my UCLA Extension student ID b/​c it wasn’t the standard UCLA ID.
Seriously the worst.

Went in to use their «Print & Go» service and it was SO EASY, it hurts! Forever using this place for my printing needs!

Very poor and rude customer service. I do not recommend coming here for shipping and printing

Horrible service, they never have enough people. The girl I had was angry, rude and not properly trained.

I had a great experience here! Josue the Assistant Manager was SUPER helpful and nice! I needed an image scanned and printed on my own fabric iron-​on transition paper. He was happy to show me how to do this at the self-​service center, and even kept checking back in to make sure everything was going well. Thank you so much Josue!
On other less complicated trips, the printing machines/​computers have all worked well. It’s super convenient if you’re like me and don’t have a printer.

The main reason I give this place one star is their staff, they are very unhelpful and even rude.
Parking is hard but u can manage it. Equipment are not working properly.
Customer service is unbelievably poor.

Horrible location. The store looks dumpy to begin with.
Placed a print order. I emailed the photo to the location witch specific directions. The lady emails me back to confirm what I wanted. I agreed and asked the price in which I was quoted.
A week later I go to pick It up. I have to wait 10 minutes to even be helped because the 2 girls working at the counter had no sense of urgency or concern for the line forming.
We review the order. They made two sets when I clearly said 1 in the email. I also asked for the stand to be attached to the back, which was not done. I then waited another 5 minutes for that to happen. Thank god they made an extra one by mistake because the girl destroyed the first one by attaching one to many stands to it that didn’t even fit the image that was printed.
Oh, did I mention the price she quoted me in the email was wrong also?

Slow service? Check.
Relatively indifferent employees? Yup
Inconvenient micro-​size parking lot? You bet.
Locked bathrooms that require an employee escort? Yes (really guys??)
Look, if you absolutely must go ship something from a fedex store, then I feel sorry for you if you choose this location,
I cringe when I come here because it is so inconvenient. From the little «valet» car shuffling guy to the combination locks on the bathroom ala gas station in a bad neighborhood style, to the service that is slower than molasses in winter, it all makes me feel like I’m getting ready for purgatory.
=/​

I don’t know what it is, but I love these FedEx Offices! I use the computers here all the time, they are so convenient when you are out and about and need a computer!!!
I came to this one today on my way to work, I was early and realized I needed to bring a document. So I came here, found parking easily, it was really nice and bright inside, and there was a clean bathroom.
Very convenient, I will be back here again!

Location has annoying parking but you’ll manage. Free wifi which is great but definitely attracts an odd crowd at 1:13 AM. Annoying because you have to bring a card and buy a card and blah da blah but they get the job done. Much better if you just go to a small mom and pop shop. The prices are a ripoff.
Two stars for lots of candy and a vending machine. They also remodeled to better accommodate shipping, which is sick I suppose.
5÷29÷14 1:13 AM, the worker is completely not helpful and basically a meaniet. Sorry dude no name tag but peep the pic.
Sorry fedex!
Update: 1:19, he’s eating a bag of Doritos behind the counter.