Express

I needed new clothes for work and was happy I stopped by here. A few weeks ago they had a great clearance sale that included an additional 50% off the sales racks. I was able to get a sweater, blouses, and a pair of pants. After my purchase, it included a $ 25 coupon. I used the coupon on pants, which fit well and true to size. On both visits, the staff was very friendly and eager to help from the fitting room to register. I’ll return especially for a sale or with a coupon.

My favorite store! Giving 4 stars instead of 5 because sometimes depending on when you go there’s really no one around to help. But other times, they’re super helpful and attentive! Love love love the clothes. And they have sales often. I wish everything were like 10 – 20 bucks cheaper but it’s all such good quality, it lasts forever.

Loved the customer service and friendliness of the staff. Great selection of most things. At checkout, liked convenience of ordering an item they didn’t have in the store online with free shipping.

Great quality of clothes with a large selection. I always end up buying and spending more than i would like to but they have some really nice clothing lines.
Prices are not cheap but they do make it up with the quality. Any button down shirts i have purchased in the passed have lasted for several of years. Customer service is great. Friendly and helpful reps all around the store looking to help you out.
Express will always be one of my favorite clothing stores!

This location was closed for awhile due to remodeling. I got an email earlier this week saying it had reopened and I decided to come check it out. It’s definitely higher end now. It looks like a runway store. But I had a hard time finding something that I liked. If I didn’t have the express birthday card to spend, I would have just left. However, I did find something.

Went here to get a suit before a wedding. Night before I fly out, I’m packing and notice they left the shoplifting sensor on the pants. I call up and ask if there’s any way I can remove it. They say no, of course, and that I need to bring it in. I complain about having to waste my time going back to the store– which is a nightmare to access– and having to pay for parking (which still costs you, even if you can get it validated, which Express cannot do for some reason. Do they offer to pay for my parking? Do they offer me a discount? Nope. That suit ended up costing me way more than I had anticipated thanks to their incompetence and indifference.

I’ve always shopped at Express for professional clothing. They tend to have good prices and constantly seem to have sales throughout the year. There is always usually some sort of coupon available. I like the selection at this location and the staff is helpful. Sometimes though during one of their big sales, the place ends up looking like a big rummage sale and the clothes have a used feel and smell to it. Make sure to wash those clothes before you wear them out! They may have been tried on 5, 10, 15 times!

S/​O to Cathy for helping me improve my image. A little pricey but you get what you pay for.

Called in and spoke to a girl named Joanna she was courteous but, NOT helpful. I called to see if the had a pair of platform sandals in stock. She asked me to describe them and said no right away didn’t even bother to look. I asked if she could pls look by the style # that the other gentleman from another location did it that. She kept saying no that they don’t have them to call the Glendale location. Like I said, she was courteous but, NOT helpful. So much for being an A-​list cardholder.

I have shopped at express for years. This is the best location in LA. Great selection and employees.

I am been an Express customer for many years.
This is my favorite Express location in Los Angeles.
They always seem to have stock in my size, the employees are very accommodating and pleasant, shoppers here are more mature and serious about their fashion since it’s in the heart of Hollywood, and parking is easy.

Bought 3 t shirts. Got home. They left alarm devices on shirts. Drove back to store, trekked through the mall, and the salesgirl could barely muster up a «I’m sorry». At least show some sympathy for having to waste an hour of my time.
I feel like they owe me more now cuz I not only gave you my business but I gave you a gold star on Unilocal.See…1 big gold star for you.
Maybe they should call it «Express…A Lack Of Customer Service».

Express store has great suits for men and awesome casual clothes too!

This is my favorite Express location in all of LA. They have the best selection and the employees are always very friendly and helpful.
Express is the only place that I can find jeans that fit me properly because I am not super tall. I don’t have to get them hemmed like I do with other brands.
The main reason I shop here is the deals. As a loyalty member and credit card holder I always have multiple coupons and rewards and I would never shop here when there’s not a sale. (There’s pretty much always a sale.)
I don’t mind driving across town to come to this location because they have everything I need.

This Express is fairly large. It has a great selection of shirt colors. Unfortunately, the fits are horrible. Maybe that’s just my body type, though.
The staff was helpful and welcoming, as well.
However, the quality of the clothes merits a mediocre rating.

I walked in just to browse and found a jacket I loved. My only hangup was the price. It was a little high, but the staff was great at helping me out. In addition to informing me that the jacket qualified for the 30% off sale, they also told me that there was a coupon for $ 15 off every $ 60 if I could pull it up on my phone.
The jacket still wasn’t cheap but was definitely more affordable and I felt less guilty buying it.
Great customer service — the first girl out on the floor helped me find the deal I wanted. The second girl on the floor helped me get honest feedback about how the jacket looked on me. The third girl (at the register) was very cool and I really dug her style (vintage, wearing a 50s necklace). Lots of great people all around.
I will definitely be shopping here again.

I think that all of the things that I like about Express are more about the designs and less anything particularly special about the store itself. This location is slightly above-​par, insomuch as the staff are friendly and the location is great. Can’t say much about the inventory; you’ve seen one Express, you’ve pretty much seen them all.
I do wish they geared more of their merchandise toward the taller amongst us.

HORRIBLE MANAGER. Good staff work there, forget about any coupons guys the new manager An Asian woman is the worst Ive ever encountered. She treats her customers like THEY owe her something, like she is doing me a favor by having me spend money at that store.
The rest of the staff are great, but what can you when you work for a dirty skanky bitch of a manager. I was going to get her name and report her to corporate but decided it would be a waste of time this review is enough. I spent 3 hours lookiing for shirts and this stupid Biitch tells me i can’t use a coupon WHICH ARE PRINTABLE on the express website in a condescending (im queen bitch) manner. She’s also ugly as hell and struts around like some kind of supermodel, this Asian girl girl manager,(again i say she is Asian so you guys can recognize her if you see her) l needs to be fired I almost feel like i should have got her name and reported her to corporate but at the time i was just like the hell with it, then after i got home i realized this stupid bitch wasted 3 hours of my time.
The other workers were great, ESPECIALLY the girl with very short hair who works there was amazing, she vigorously tried to help me out but of course when you have grimy manager who knows nothing about customer service screaming crap in your earpieces theres nothing you can do, i was trying to get the coupon on my phone but but i said forget it and left the piece of garbage cesspool of a store.
This place used to be awesome, I literally spent thousands there over the years. So in conclusion, amazing working staff that are nice mainly the short haired girl and horrid manager. So if you enjoy ugly asian girls with 10 inch heels, too much makeup who dress like they are 20 but look 40 and treat customers like garbage go here. If you see the bitch you will know who i am talking about if anyone actually reads these reviews that is. Funny thing is the coupon was available to everyone and she straight up lies and says i need to bring the actual thing with me when i could just show her the thing on my smart phone.
Good luck shopping here and getting advertised discounts when people like that manage their stores, next time express please don’t hire retarded girls who did not graduate college and are trying to be «bullies» and bitches to their customers because they have accomplished nothing in their pathetic lives. You will lose lots of business this way express trust me i know i won’t be wearing your crap anymore rant over.

Rating for service only.
I am deeply disappointed with the service in this store.
It was my first time in Express & I’m sure service is usually better than that.
I actually came to exchange a shirt that was sent to me for my B. Day by my relative in Ohio.
The shirt was very nice but one size bigger on me so all what I needed is to exchange it for the same shirt but in a smaller size.
I thought I had the receipt in the bag yet as taking the shirt out, I figured it was the wrong receipt for a Banana Republic shirt which was sent to me as well in the same package.
I explained the situation to the cashier who could not care less & looked like she’s doing me a favor for listening saying «without a receipt there is nothing I can do»!! and kept folding some rags…
Now listen you cow, ya’ll better review your system because I am not leaving this store without the right size shirt!
I am not lying to you!
It is clearly an express shirt with a tag, compare it to other ones!
I am not asking for cash instead, so I’m clearly not behind a plot or a scam.
I would not waste my time driving in LA traffic so I could someway cheat you on a shirt! Is that clear?!
All what I want is a different size shirt, I’ll even keep the same color!
She kept saying that I am wasting my time…
So I made it clear that I will not get out of there without a new shirt whatsoever and piece of stinking paper wont change the fact that this is a new Express shirt which needs to be exchanged right away.
She slowly started understanding that she’s the one waisting her time, and that I will give her a headache till the end of her shift.
So she ask us to hold as she went to speak to the manager.
She came back after couple of minuets to inform us that they WILL ACCEPT the shirt without a receipt as a one time thing!
Ohh. Thank you so much her majesty fat ass looser!
And thank you for the warning as well, of course it’s a one time thing since you wont see me buying in this store ever again after that kinda of warning treating me as a thief as if I don’t have anything else to do but exchange cloths at express 5 times a day!
Use some common sense people!
As I was walking out of the store, she gave us a last dirty look as if I murdered her mother.
Fucking LA mentality, bitch, spit in your face, learn how to behave, and loose some weight you full sized behemoth.
Yalla Bye!

I used to shop at this store all the time before I started to attend a college for fashion design and realized that their clothes aren’t worth what they charge. Yeah, the clothes are cute, good quality knock offs, but they are still ridiculously pricey, especially their plain jane denim jeans.
The staff is ok, but sometimes you have to let your customers breathe! I did however need assistance and asked one of the employees for help and he couldn’t seem to stop talking long enough or was too busy assuming he already knew what I was talking about to help me…
Turns out he was the main Store Manager; I feel sorry for the employees!