Enterprise Rent-A-Car

The people at this office are great and do their job well. Busy office with a small lot, probably need more cars. And especially some Hybrid cars. What gives? This is CA and Los Feliz/​Silverlake. Get some Hybrids!!! More expensive? Costly to repair or fix batteries? So what! You’re a major corporation, you can afford it!

Two weeks in a row there’s very slow service out the gate. Reservation for 8 and not able to leave the lot until 9. I get that Monday morning is busy. If you promise cars at 8 open at 7. Not rocket science. I don’t really care how enthusiastic you are; get me what you promise on time.

Great teamwork with William and the rest of the crew with smooth transitions from pick-​up to processing to drop-​off. Very prompt and professional while still personable and friendly.

I live in the area, so this is my only car rental place to consider. I send all visiting tourists here. I like that you can make a reservation online and that you don’t end up waiting when you pick up. My customer service interactions have been great and I appreciate thE upgrades. I have no complaints and will be back

I was having problems with my rental car and was told to call the nearest location (this one) to find out if they had one to switch it out. They said they did when i called but didn’t when i showed up 15 minutes later. Wasred my time and bad customer service.

These guys are great. Friendly fast reliable. My car (Toyota Camry) was a joy, price was right. Everything was easy.

Normal place. Nothing extraordinary to report (good or bad). I was satisfied.

Just wanna say this is the best enterprise I ever came across, great service and John made sure i left there happy. :)))))) so far the best enterprise employee ever met. thank you!

I always book through them but this was the last time! Booked a car for 1 month, you read right one month (so they should be happy you would think). Well, the blond girl that works their was apparently not. Came in this morning to pickup, the blond girl came forward, no greeting, no personality and dry as a wall. She asks me for insurance and I showed her my insurance paperwork, I drive a 120K Maserati, and I have full coverage and it covers my rentals. She goes on the offensive and says that if I am not 100% sure that it covers rentals I will be charged 500‑1000 deductible if something happens.
We stepped outside. She pointed to a car and said that’s the one you can pick. I Asked her if she can check for a car with bluetooth connectivity and she basically got annoyed. She just went to that same car and said «YES», this one has it. Well, I drive off, and no bluetooth. I am doctor and if I get a call on the road from hospital I will not be able to answer. Thank you Enterprise. and thank you «Blond girl» (If you are not happy change your job).

Excellent service by Tim! Great guy. Talks and vibes with you like he’s known you his whole life.
My brand new 2015 Toyota Camry SE got rear ended a month ago and needed to be sent to a collision center for repair. My insurance company took care of everything and the whole process was a breeze. Tim offered to put me inside of a sporty Dodge Challenger, which was really fun to drive around L.A. I almost didn’t want to return it, to be honest! If you’re around the Hollywood area, I highly recommend this place. Go pay them a visit!

I had a very good experience there. I’m a enterprise gold member and was treated like one! Every employee that help me there at this location was really helpful! A+++ service! Will rent from there again

I booked a car specifically for 1:30pm because I was on a tight schedule and when I arrived they told me it would be at least an hour, possibly longer, until I would get a car. The employees were calling every location in the area to try and get cars to this location, but they were all out of cars too. I can’t blame the employees who don’t have much power over the situation but Enterprise needs to get their act together and have the supply to meet their demands. I called Hertz down the street who had cars available and matched my quote.

I’ve used this location many, many, many times, and have had the best customer service and the worst. It’s so inconsistent. This time the car I rented was filthy, having just been turned in. I was in a hurry to get to work and the lovely young man helping me asked to jump the cleaning line for a quick 5 minute spruce. He was barked at by another employee in a really unfriendly way. I felt terrible. It was just a polite request and she could have easily said no in a much less aggressive and embarrassing manner. Needless to say, I left in a filthy car. Upon return, I was the first customer to arrive in the morning so I could get to work on time. Someone started helping me and then disappeared and I saw her working with another customer. Then another young man started helping me, but without explanation returned to his register and left me standing while he helped another customer. Finally someone else stepped in and finished checking me out. When I politely asked exactly who is checking me out the initial person came in and jumped down my throat telling me she was done. Communication people! Aren’t you supposed to walk around the car with me? I know you’re a busy location. How about– «excuse me while I help this customer. I’ll be right back»? In all fairness, I think the person who finally helped me took note of all this and gave me a discount without any prompting on my part.

Awesome service, RJ helped out a lot. I had a difficult situation that he made come into fruition.

I’ve been coming to this Enterprise location for a couple of years now whenever I’ve needed a rental car or truck, and the level of service and overall quality has been consistently amazing. They always have an excellent range of vehicles available at very competitive rates, the pick-​up and drop-​off service is highly convenient, and all the employees I’ve dealt with have been very friendly and helpful. The cars are always clean, well-​maintained, newer models. As an added bonus, they also offer a surprisingly inexpensive price for gas so you don’t have to refill your car’s tank before taking it back to the lot.
I would highly recommend this business to anyone in the Los Feliz area who’s looking for a rental car.

If i could give 10 stars to this location i would.
I had got into a car accident and thankfully the other parties insurance took over everything sending my reservation here. To my surprise they had a car ready to go for me. The car was clean, gas tank full, and the customer service was amazing. I have to give a hugggeee thanks to Marci for making everything such a wonderful and stress free experience. I would most definitely rent from this location again. They are all an outstanding team, you honestly won’t regret it.
Thank you guys so much. I really appreciate everything.
Vanessa G.

Although I am already excluding the fact that they never answer the phone and therefore can not be picked up, my review is based on rental service.
Had a great first time but not good when I returned twice for weekly rentals. Staff is cordial and nice.
1) Had previously rented a car that I enjoyed driving and was easy on gas. So I asked if I could get same model which was on the lot.
I was told I couldn’t because those vehicles were on recall. I settled for another and I was fine with it but wondered why they had previously rented it to me.
2)I was given a vehicle that smelled like cigar and marihuana. Although not noticeable at first and only after car had sat overnite with windows closed. Figured I would just go back and exchange xar.
3) After taking the time to drive in and exchange car, I asked if I could grab a car I saw on lot (same category) and was told it was not available because it needed repair.
So again I was given another car, the same one that a few days earlier was denied because of recall. In addition, as I was getting ready to leave, another client got the car that I had just asked for. It was comical. To top it off, I was never even offered a discount or upgrade. Although I rather get a good experience if am spending good dough on weekly rentals.
Update: Icing on the cake. Just noticed the charged the wrong card after asking person to make sure they billed my work card.

I had a super easy time renting a car from this place while my car was in the shop.
The employees were really attentive, they waived a couple hours of late time upon my return, and the rate was really reasonable.
I know that’s not everyone’s experience, so I wanted to share mine. I live close to this location and I’ll definitely go back the next time I need to rent a car.

Awful.
First, they never answer their phone. When I went in to the branch because I couldn’t get through, the phone was ringing constantly and everybody ignored it. I asked the assistant manager if they ever answer and he said, «No, they’ll find us if they really need us.»
I also reserved a small economy car (what I’m used to in Europe) and they tried to give me what looked like a gigantic Dodge Ram type truck because they had lost the key to the car I reserved. I finally convinced them that this was not what I needed and got a different smaller car though it was filthy and had a broken key fob.
I’ve had great experiences at the LAX Enterprise, which was very quick, easy and everybody is nice. This branch, however, needs some serious training for the management. Really terrible attitude.

This is more like a 2.5 star rating…
We picked up a one-​way rental at this Enterprise location on a Monday morning in early June. I had called ahead to ask if they could pick us up from our hotel about 2 – 3 miles down the road and the woman I spoke with, who was polite but not especially friendly, told us it would be two hours before someone could come get us. Okay, I guess that’s fine, we’ll just Über it instead. When we got there the place was packed, but we were acknowledged pretty quickly which was appreciated. The guy who helped us (whose name I don’t remember, unfortunately) was very friendly and kindly upgraded us. However I had to specifically ask for the exterior inspection prior to signing, and the car wasn’t especially clean on the inside (trash obviously visible). In terms of the service we personally got, I’d give them more like 4 stars.
However, the place was incredibly disorganized. Employees were bickering with each other and one guy stopped the man helping us and was complaining about another employee in front of us. Nobody seemed to be able to find keys for any of the cars, and the first car we were offered ended up being taken by someone else because of the lack of communication amongst the staff. I’ve rented from lots of different Enterprise locations, and while this wasn’t a terrible experience it was all so chaotic that it left us feeling a bit disappointed and certainly didn’t live up to the Enterprise experience to which we are accustomed. Maybe it was just a particularly busy day/​time and/​or there were some clashing personalities on staff that day, but that shouldn’t be made so obvious to customers.
Overall I would return if I needed to, but if I’m renting again in LA I’d probably try a different location.