Enterprise Rent-A-Car

Super nice and friendly! I definitely would recommend this place to my friends! They upgraded my rental to a bmw which I fell in love with!

I’ve rented a car from them twice due to an accident, and both times the quality of people and service has been wonderful, and being in the service industry I am always very critical! Incredibly nice, accommodating, and this past time they had multiple luxury cars available for rental. Would highly recommend!

Very efficient and professional. Only negative was the car had very little gas.
Courtney was especially nice and helpful both checking in and driving me back to the auto body shop. Thank you

Not a very good location to rent a car. Staff is inattentive and careless. Rented a car for 19 days, the insurance company was picking up the tab. Even though I mentioned to the staff to give me insurance company rates, they ignored my request. The car they’ve given to me was crap — dirty and smelly, and they told the rate is $ 35/​day — which is the max the insurance was going to cover. I mentioned to them that this does not sound right, because I was renting same type of car at Hertz for only $ 20/​day.
Then few days later I came to replace that smelly car with something better, again mentioned that insurance is going to cover $ 35/​day (the direct charging to insurance was setup at that time!), I even was ready to pay extra for a better car, they said they don’t have anything better, and gave me another crap — smelly, dirty and heavily used. Even though I mentioned again that insurance covers the bill, and the cars they are giving to me do not look like a $ 35/​day cars, they ignored my words again.
Finally when I returned the car 19 days later, I saw the final bill — and here it was — they finally realized that the cars they were giving to me are $ 20/​day cars! I could have driven a better car for 19 days! So be aware: this particular location has bad customer service and not very good cars. Just a note: a different location rented me a Mercedes last time for the same $ 35/​day. And it was new and clean.

This is a review simply for this location. I have used Enterprise many times and have had no problem in the past.
Enterprise’s motto is «We will pick you up». When I called this location to request a pickup I was told they were too busy and that they had nobody available. My reservation was at 2pm and I called at 11am and they were «too busy»? I’m a pretty laid back guy so it didn’t annoy me too much. Not that big of a deal. (as a side note, I arrived at 2pm but they didn’t have a car ready and I didn’t leave the office until 2:40pm.)
When I returned the car (after 8 days) the assistant (who seemed nice) asked me if I needed a ride anywhere. I said yes, to Santa Monica blvd (2.5 miles away). He took out his phone and said «Ok let me just check where that is». At that point the other assistant butted in and said that was too far and the furthest they would go is Olympic (which is .5 miles away!!).
What’s the point of advertising pickup and drop off if you can’t go further than half a mile away!
On top of that, he informed me it would be a 20 minute wait for a ride (I assume to discourage me from taking it). I could have walked to Olympic in 5 minutes!
When I asked him about Enterprise’s «We will pick you up» motto he was dismissive and evasive. He had some bullshit excuse about how «We only go up to Olympic but our radius down south is further. Any higher than Olympic and that’s in another office’s radius.» What the hell kind of answer is that?! Oh, we will drive you 3 miles if you want to go south, but only half a mile if you want to go north? A 10 MINUTE TRIP IS A 10 MINUTE TRIP WHETHER THE CUSTOMER IS GOING NORTH OR SOUTH! What a ridiculous and moronic answer. When I questioned him his response was simply «ahuh… ahuh».
I will also mention there was only myself and one other customer so it was hardly like they were run off their feet.
I will question this with Enterprise customer service.

I always use enterprise. This location is my favorite. The people who work here are super helpful and friendly. They even gave me a discount on my last rental. I don’t go anywhere else.

embarassed to say I’m almost a regular here. I always get impeccable service, no matter who is at the desk. Jack even helped me score a new, low mileage Prius through their auto sales department, which I’m entirely pleased with. They do «pick you up» when needed, and are super friendly while renting you a car. They work with insurance or without. There’s usually a decent selection of vehicles to choose from, and it’s one of the few locations where you can actually rent a viper or a tesla to try out for a weekend. Sadly, I stuck to a Kia Rio, some 2015 Nissan I was more impressed with than I thought I’d be… and I got a sweet deal on a barely used 2011 Prius which I now call my own. Both rental and sales are highly recommended out of this location. Please note, they are only open until noon on Saturdays. Great place to test drive cars if you’re not sure what you should buy next, especially if you’re going to go the newer, used route.

Great service, great car, great deal.

Great place to rent from. Brian, the manager, helped me out and I got a vehicle as soon as I walked in. Will definitely come back here again to rent

The staff is friendly but they need to be more helpful with a customer’s situation. They have very little selection of cars and if you want a car they don’t have, you better expect to wait a long while. whether they take you to another location to get the car or they drop off the vehicle to you, there will be delays, traffic, miscommunication, etc. While i was waiting for a representative to take me to another location, there were other people waiting, complaining, getting impatient to be helped. I saw another customer that was before me, she has been waiting almost an hour to get the car and she’s pregnant having to go to her doctor’s appt. Another customer, had to wait a long time for the car to come to this location having to go to the airport by today. I feel this location needs to be more organized and expand their availability on cars.

Do not adequately train their staff. Misquoted me on contractual processes/​changes, didn’t have enough supply of cars. Everyone in the place was waiting and complaining. Had to wait 45 minutes even though I had a reservation. Also the car was filthy on the interior and barely had a drop of gas. This is like the dollar store of rental brands — go with Hertz.

Rented a Ram 1500 which was ready and just right
for our transport needs. Picked up truck at 9am; opened right on time. Gas gauge read ¹⁄₈ full necessitating need and inconvenience to look for
cheap gas. Returned with more than ¼ tank. Staff was better than most rental agency. Walked in, they offered to take us back to our residence which was nice. Nearby location was excellent.
Staff kept asking about their customer service which
I thought was unnecessary as you show good service; not ask about it.
Overall positive experience; will rent from Enterprise again.

I love this location! The staff is very helpful and accommodating. I’ve been renting for the past 2 months and Stephen has been a big help each time. Because of their service I keep coming back. Keep up the great work

Great customer service! I have used rentals from this location for a few years. Even with changing staff they keep their professionalism.

After the terrible experience I had at another Enterprise location, may I say the service here is amazing! I came here on a Tuesday afternoon and the service I received from the two men were extremely helpful and professional and helped me resolve an issue that I had with the car I was trading out. I’ll definitely be coming back to this location if I ever need another rental car! Thank you guys! Seriously…

Had a great experience here, the people I met was very professional and friendly. It seems like they are trying really hard to ensure great customer satisfaction. I came in late and didn’t refuel my tank and they gave me a huge discount on the gas prices of what they normally charge.
They had all dressed up for Halloween and decorated the place which makes the experience so much more awesome when you drop your car off (I’m a big fan of halloween!) Plus all the yummy candy they had. Most people I met had a definite positive energy and helpfulness, I would definitely use them again.

Made reservation online for Toyota Corolla or Nissan Sentra when I get there the offer me ford focus which the said to be similar size to those cars I also call customer serviceable the told the same.
But I don’t agree on that the there is no room for Passenger who sit behind Toyota who more room i compare it next day
This is another way those companies trying to make more money make sure when you make reservation online try to get the same car or call to make sure
Unless u don’t mind driving car with no leg room

This place sucks major balls.
I moved from LA to Orange County last week. Was fortunate enough to also hit a pole with my car and needed a rental. Went here.
The space is small and the location is kind of off the street. But no bigs on the pick-​up.
I’m objecting to their CUSTOMER SERVICE, and what happened when I returned the car yesterday. It was 5:50pm. I get it; they close at 6pm — the employees want to go home. I also get that the mechanic that’s working on my car is «out of their drive-​back range» by a bit. But I don’t understand not adhering to basic human courtesy. Having moved recently, the rental car contained an air mattress, my gym bag, a paper bag of random memorabilia and — of course, my purse. The amount of stuff in that car ultimately required 3 trips to get into my Über ride. Couldn’t they have just taken me? Isn’t helping someone out why we are all here?
They weren’t even apologetic about turning me down on the ride. When the girl came back to the car to get the keys, she reminded me not to forget my car charger. No shite Sherlock. I told her it wasn’t possible — that I would be unloading the car for the next ten minutes. She walked back inside without another word. They watched from inside as I unloaded the car, and then one guy shut the larger gate («Don’t worry — it’s not locked») while I was waiting for Über. The guy inside asked if I could come back in the morning if I wanted the ride… uh, I live in Orange County. I took off work to get the car back in time.
Ultimately, MAJOR FAIL, enough that I’m taking time out of my day at work to write this…

It was okay. I don’t understand how people can be so angry about a car rental place.
Everyone seemed professional, and they moved quickly. The space is a little tight and parking sucks, but you’re renting a car not staying the night.
My only complaint is, uh, it smells like weed. I guess the excuse is there’s a dispensary close by (that’s a good one, guys), but that doesn’t negate the possibility that I may have inadvertently gotten totally stoned the other day. Easy fix: close the doors and stock up on Febreze.

Wow. Really surprised at the bad reviews for this Enterprise.
I have to agree that the selection is poor, but that’s going to be true of any neighborhood non-​airport location for any chain.
Here’s my experience:
Someone dinged my car at work and was kind enough to leave a note. I took it to Paulee’s to be fixed and the other guy’s insurance set up a rental for me at this Enterprise just down the street. They called me within an hour of when I spoke to the adjuster and asked when I expected to bring the car in and what kind of car I preferred. I said that i really didn’t know yet and they asked if I wanted them to call me back or if they should just wait for me to contact them (which I appreciate!) and I said that I would contact them.
Flash forward to a week later. Insurance check in hand, I was ready to get my car fixed… but the insurance company said that I had to drop of my car on a Monday, Tuesday or Wednesday. and it was Wednesday and I was going out of town on Thursday. I racked my brain and thought of a solution… I could drop off my car and rent a car for a day then return it to the airport. But I didn’t want to have to pay a drop fee which can often be exorbitant. I called Enterprise and asked if I could rent a car and drop it off at LAX and the guy on the phone couldn’t have been nicer and said he’d be happy to waive the drop fee. Score!
I dropped my car off at Paulee’s and the receptionist called Enterprise to come pick me up. Devan came in to get me within 5 minutes and was very nice. He called the insurance company on my behalf to see if he could get me an upgrade from the compact they had me set up for, and said that even if the insurance didn’t approve it, they’d still give me the upgrade. The insurance was giving him the runaround (probably hoping he would give up) and he handed the phone to a coworker and said I didn’t have to wait around for that to finish since they would give me the car regardless. He did try to upsell me on gas and insurance, but that’s nothing outside the norm and he was totally willing to take no for an answer. I did buy the prepaid gas, but only because it was a quarter tank only and I got him to $ 2.50 per gallon and figured it would save me the stress and headache of getting it by the airport.
Upgraded car… cheap gas… free airport dropoff… I’m a happy client!