El Pollo Loco

If you sneak up on a local at the soda station and offer him your cup because you don’t drink soda, he might turn around and ask you for 75 cents for the bus to go see his wife.

The service was so amazing!
I ordered a salad with beans & rice added. I can usually order this at el pollo loco, but this location recommended I get a pollo bowl. I was kinda sad, but the cashier was a sweetheart. The manager greeted me as I picked up my food & as I walked out I was genuinely wished a good day from a different cashier.
The restaurant was clean & the food was great!

Bland food. Mediocre at best. Idea is great but food is just whatever. Money better spent else where, like chipotle. WIsh there was kookooroo around still.

First of all the cashiers there are always friendly! The chicken is good
been coming here for a few years now and is only a block away from work.
Thanks to the cashiers here :).
Martha

The amount of chicken given on a bowl is ridiculous! This is a chicken place yet they only give a small spoonful. Now I know why it’s called El Pollo Loco. This place is crazy!

I have been meaning to try pollo loco for a while now. I finally came after shopping, super hungry and ordered a simple order double Baja shrimp salad. They messed it up. Okay. It happens. It’s just the way they deal with the customer as if you’re the one that fucked up. I even ordered in Spanish to prevent any confusion, since the lady barely spoke English. Awful service. I guess you get what you pay for.

Of the many trips to L.A. this was my first time finally getting around to The Crazy Chicken for some of those churros recommended by one of my favorite L.A. emcee’s: Dom Kennedy. I was down in the fashion district meeting up with a friend of mine who was also in town, found a parking spot right out in front, it was already setting up to be a successful event.
It all smelled so good when i waled in. Everything is made fresh to order, which i love. The place was packed and stayed that way the whole time we were in there. When i go to a new place, for some reason, i try not to look like a newbie so i quickly canvas the menu and make an executive decision. I went with the two tacos and an order of churros, they came out in about a solid ten minutes; devoured in four.
It’s like two steps up from Taco Bell. It seems fast-​foodie, but it’s not quite that. It’s the in-​between fast food and table-​service Mexican joint. I wish we had just one of these in NOLA. One thing’s for sure, this will not be a place i miss out on during any of my future visits to Los Angeles. They really do have the Mexican food game on lock on the west coast.

YEAH, that’s right, for my 400^th review, I’m reviewing an EL POLLO LOCO. Why? Because I love roasted chicken, corn, and flour tortillas and this place gives me those three things. Also everyone here is incredibly friendly… even the other customers around me knew the employees and manager by name.
It was like being at the Cheers, if Cheers was an El Pollo Loco.
The only downside is the salsa bar is inaccessible. I guess people must have abused access to it by hoarding that sweet, sweet, salsa. However, they must have used their mind powers to anticipate my needs and threw in a container of mild without me even asking.
Other than that, I have zero complaints. Put your pride aside and give in to El Pollo Loco, because I don’t care what you say. It’s good.

The chicken here is always good, the best time to eat here is around noon time or around 7:30 pm, they will have the most fresh cooked chicken

The food here is good, you can always get your fresh chicken, fresh avocado and salad. Im also liking a lot the new carne asada dish they have now, is very good for a fast food place, this is way better and healthier than the colonels recipe.

For it being a «fast food» chain AND being in a rather questionable location, this place is not bad. I get the same thing every time I come in, all the workers recognize me (I work about a block away), and they are all sooo sweet and efficient.

this is my favorite «fast food» joint, I loosely use term fast food, but that’s usually associated with bad food which EPL is not. This location is great, especially for those of us that work nearby. ever sense Oscar the manager took over this place runs without a hitch. The staff is always so pleasant and friendly.

This restaurant is getting a bad rap on Unilocal.I go here all the time and the food is fine. The service is fine. It’s not bad at all. Way better than all the other food around here.

I wish they didn’t close the one in Denver but when I can I will go back. Chicken you can’t go wrong here.

I work across the street from this location. There are several other fast food options like Subway and Mcdonalds within walking distance. There is also a Starbucks across from it.
This particular store is just the saddest store. Poor customer service and very, very dirty. Sticky floors and overflowing trash. This should have nothing to do with the location. It is in the heart of the fashion district. It’s always packed despite the poor service that they have.
To start the experience off, I’ve always had to wait behind someone who couldn’t figure out what they wanted to order, and is discussing with another person what to order. The person at the register saw me there and didn’t even make eye contact or assure me that she would be with me in a few. This happened to me several times. Its always busy and only one person at the register.
Next was when I received a charge on my debit card months after I had eaten there. I called the bank to confirm if it was fraud. They told me the location of the store and so I decided to check things out in person. When I came into the store, I was very polite in looking for the manager. He made me wait for like 10 minutes. When I had addressed my concern, he said we didn’t charge your card yesterday. Our system is so slow so it might have been delayed. I told him I would like to see his batch closeout for the past 2 days so that I can be assured that it was not a double charge or a fraudulent charge. It was less than $ 20 bucks and not a huge deal but this manager was making it appear like it was an earth shattering problem. He said he swears that it wasn’t a fraudulent charge but I told him I have no guarantee that it isn’t and for my peace of mind, I would like to see the transactions. We proceeded to argue in circles for 15 minutes until he raised his voice and at which I told him, if you do not want to help me I will go directly to your head office. He immediately went to the back room and supplied me with his closeouts. If he had done this earlier one, I would have been out of there in 5 minutes. But he had to argue with me in front of other customers.
Lastly, I saw a sign that they now deliver. Being that I work literally across the street, I wanted to take advantage of it. I called at 2:30 and the guy said we are closed for delivery, and I asked him what time they usually close and he said 3pm. I said, wait its only 2:30 and I am across the street. So he said, ok what do you want to order? Is it over $ 10? I mean this is just absurd to me that they are rejecting a sale. He let me place my order and then said I can’t promise you that it will be there in 20 minutes. Really? and to top it off, his whole tone during the conversation was like «i’m doing you a favor, I can’t promise but I’ll try since you are really bothering me» Im never eating at this Pollo Loco again.

Disgusting! And I can’t believe u call that mashed up a$$ tomato mixture salsa… ugh

Great alternative to the danger bacon dogs in the rest of the «alleys». Fueled me up to continue a long day of shopping and haggling in the garmet district.

i looooooooves me some crazy chicken! i’ve always enjoyed el pollo loco but only when I started eating there once a week did I really come to heart it. I usu get the pollo caesar salad combo. and that might seem weird to you if u knew that I actually hate caesar salads, but this is no basic caesar. to be honest, I don’t even know why they call it that as there seem to be no parallel in my mind other than possibly lettuce and a creamy dressing? far from the same salad though since its everything else that makes it good! its essentially lettuce, crazy chicken, some tortilla chip strips, pico de gallo, and a creamy cilantro dressing that I want to steal by the gallon from the establishment. and it gets crazier… I don’t even like cilantro!!! hahahhaa… the loco-​ness is contagious. try it, u’ll agree. oh, but one star deducted for being slightly retarded when it comes to getting delivery orders right.