Discovery Insurance Services

On 12/​11/​2014 I contacted Jeff Lim at Discovery Insurance Services (agency) for an auto insurance policy estimate.
On 12÷18÷14 I received a written estimate for 2159.40 (272 Down with 11 payments of 171.58). I went ahead and purchased this policy.
On 12÷26÷14 I was charged by Jeff on my credit card, $ 407.72.
On 1÷26÷15 Allied debited my checking account for 175.71.
On 1÷27÷15 Allied sent me a notice of premium increase. It was increased to $ 2512.60. I complained to Jeff. He told me to sign a document and send it back and he would fix this problem. I signed and returned this document at once.
On 2÷05÷15 I got another increase to $ 2636.80. Ever since I have called and emailed Jeff several more times.
On 2÷18÷15 premium was changed to $ 2621.64.
On 2÷25÷15 after my account was debited another $ 216.10, on the same day I was told by Jeff, the agent, that I should look for another insurance company because he would not be able to make good on his promises.
Maybe this 3^rd payment was what he needed to collect his full commission from Allied Insurance. He sure did kill time and dragged his feet until this 3^rd payment.
Total collected $ 799.53.
On 3÷03÷15 I emailed Jeff requesting cancellation but I did not get a reply.
On 3÷04÷15 I contacted Allied directly, policy was not canceled, furthermore, another payment for $ 234 had been scheduled by the agent, Jeff. Allied help me cancel the future payments and cancellation of the policy.
I also learned through Allied that on 3÷03÷15 he changed my total premium to 2160.
And on 3÷04÷15 he sent me an email saying that he is working on the refund.
The last 2 lines tells me that he is an expert con-​artist, he has done this many times and knows exactly what he needs to do in case someone takes him to court. Because he can tell the judge that he worked very hard for 2+ months and finally delivered on his promise and that he is working on that refund even though he is not.
As per his
reviews, this is Jeff’s normal business practice and I believe he should jailed to prevent any further frauds and victims.
What do you think, Jeff?

I am very disappointed about this company. My first review was five star and just because I was dealing with the right person. Seems like the person is not there anymore and I couldn’t get my business done. For my insurance renewal they pressed me very high and when I told them to look for other options they never get back to me since now I’m waiting for their quote.
I am NOT recommending this insurance company for your commercial insurance use.

I deal with many insurance agents on a daily basis due to the line of work I’m in. In most cases, it takes a couple days after a sent request to obtain a copy of an insurance certificate. A representative, Angela Lee, had the nerve to tell me that she’s too busy to work on the request we faxed/​called her to confirm receipt. A few days later, we call to check the status of the insurance. She flat out denies receiving any requests via fax and tells the insured that I never faxed any requests. I’m calling her now and she is denying the fact that we ever talked before.
Do not use this insurance agency. Everyone besides the owner of this insurance agency is very rude.