Delek 76 Auto Care

Extremely miserable place to come get your car maintenance needs. The owner there is not friendly and seems upset when you ask for help. I was greeted so rudely when I came in. He knew I would be late for work if I didn’t get the oil change done on time and continued to be rude and take his time. When I asked a simple question he snapped and yelled at me. Highly unprofessional, go somewhere else. I immediately left and had my car checked at another location. Was in and out easiliy over there.

Could not recommend this place less, brought my car in to have a tire changed and it was literally a 6 hour fiasco. They gave me a phone call every hour with a different question and in the end I had to have my car towed to the dealership to HAVE MY TIRE CHANGED because these people were unable to do so.
Just…the people are so mean and don’t want to help you at all. They are rude to each other and to you. They will use sarcasm with you on the phone and just have the worst customer service.

I have been going to Andy Delek’s 76 Station for repairs on my BMW 6-​Series for several years. I’ve always found Andy and his staff to be very courteous and professional. It’s not a fancy service location like BMW but the speed and prices are not like the dealership either. Andy always handles the exact repairs I came in for and does not upsell me on things I don’t need. He also lists out the repairs I should think about but doesn’t use scare tactics to ring up the bill. He also delivers my car to my office if I am in a jam and that’s a nice touch. I recommend Andy for all car repairs.

Let the buyer beware! The character of the men who run a business tells volumes about the service you will get. In my opinion, Andy is a man of questionable character. My 74 year old mother found her tire to be extremely low. She pulled into the 76 station where Delek auto repair is located. Originally she was trying to use the coin operated air at the station. She was unable to manage on her own. She rolled over to Delek auto and asked Andy if he would be kind enough to put air in her tire. He told her it would cost her $ 5.00. Desperate to get her tire in safe working order, she asked if he would put it on a card. He said no. Not for that little of an amount and sent her on her way.
I live near by and met her at that same station to fill her tire. I went over and asked him what possessed him to be so absolutely heartless. All he replied is that I my policy. Fair warning!!! I am sure there are many more policies and a lack of character that stands behind any work done there!!!

So what do you know… The owner ANDY just sent me another rude message 8 months after I posted my review. I think someone like him needs to get a life, or hire someone that’s competent to work for him instead of brewing over a bad business transaction.
10÷26÷12
Andy Y.
Owner

Block & Report Owner
2 days ago
So sorry to That your are so board out of your life and have no meaning other than to write lies that must give you the only pleasure in life. I wish nothing but good in hope that one day you will recover from your illness.

I would caution anyone against using the services of Delek Auto: they overcharge, and the quality of their work is questionable. My car overheated in February 2011, and was towed by AAA to Delek Auto. I worked with Andy; he said that my radiator needed to be replaced and charged me $ 800 for parts and labor to remove and replace it. I should mention that I own a 2000 Toyota Corolla. It’s by no means a fancy car, so I thought $ 800 was a bit excessive. Still, I didn’t know how much radiators cost and I was in a pinch, so I agreed. Fast forward 1.5 years later: I took my car in for an oil change the other day, and the service guy said my radiator is leaking and that I needed a new one. I called Andy, who was quick to let me know that my one-​year warranty had expired. I took my car to my mechanic here in Woodland Hills, whom I trust as honorable and reliable. He said he would’ve charged me $ 300 for the same job. Thinking that Delek Auto is perhaps expensive because it’s in West LA, I went to another auto mechanic in the area. He said he would’ve charged me $ 400. In other words, Andy of Delek Auto charged me 50% more for the same job! To break things down even further, Andy charged me $ 220 for a Koyo radiator; the other mechanic in the area said that he would’ve charged $ 139. Andy charged me $ 200 for labor. The other mechanic would’ve charged $ 95. You get the idea. If you’re ever towed by AAA to this place, ask your driver to take you to another mechanic. Stay away. Period.

My car wouldn’t start as it completely died, so called AAA and had their tow guy said my alternator is shot and I need to bring it to a shop. They recommended this shop so I had my car towed there.
What I’m glad they DIDN’T do is upsell me services I don’t need. They had a list of recommended things that I should take a look at but not once did they try to sell me any additional services besides the alternator replacement.
The cost to fix my alternator was $ 419, and it made a funny buzzing noise afterwards. I’m pretty busy so I don’t really have time to take it back. I only wish the price was cheaper. I read around online that said the cost to replace was about $ 300 for a Camry 2001. Oh well. at least my car works.