Dan M Rosen, OD

«Very impressed» are the two words that I can use to describe my experience at Dr. Rosen’s office. He and his staff need to be commended for the great service provided. Dr. Rosen took the time to explain every single detail about my vision & what was going on with it and the fact that the give samples for you to try out, is an added plus. I’m so happy that I ran across this neighborhood optometrist without them I would still be struggling with my vision. Thanks again

Horrible service. Dishonest. Unorganized. Used up my benefit for the next two years so now I have to go elsewhere and pay cash. STAY AWAY!

Service is poor… glasses are over priced… the people are nice… but way over priced

***** BUYER BEWARE***** STAY AWAY*****
Moved to neighborhood and was looking for a new optometrist and glasses shop. Yes I
am an avid sunglasses collector and have quite a few pair of glasses so, I was excited to find a place that accepts my insurance and wanted to support local business in my new neighborhood. So I came in to check it out and ordered a pair of glasses that they did not have in stock. I got an estimate and prepaid my out of pocket costs and was told my glasses wouldn’t be ready for a month. Sure, I’ve dealt with the Luxotica dealers before for sunglasses parts and other special order glasses but $ 225 out of pocket and 1month passes and I called the shop and they told me my glasses weren’t ready yet. They had them, but I needed to wait 4 more days??? 4 days after a month of waiting? If I didn’t call would they have actually done anything with my glasses or just have it sit in the shop.
Nonetheless, I felt like I stepped back a few decades — since when does it take 4 days to fill an eye glass prescription? YIKES! This place needs a process improvement. In addition to the 30 day wait they tell me they have a problem with my insurance? You waited a month to tell me this and already took my prepayment. Fine, just give me a refund. Nope they can’t do that ??? Its $ 225 copayment that’s been held without issue and they can’t give me a refund? What else can’t these people do? Well my insurance issue was escalated and resolved. So fine let’s move on and wait 4 more days.
Yay! I get the call and my glasses are finally ready!!! So I pick them up, and what happens oh — they don’t have the original glasses case and cleaning case for my Persols. And instead gave me a Dr. Rosen branded case??? WTH Dr. Rosen never even gave me an eye exam, I had my own prescription, where is my damn Persol case — i bought Persols and I expect Persol original packaging and I am told I have to wait 2 more days for the sales guy to locate them for me? Seriously? And to add insult to injury they are trying to collect and additional $ 25 co-​pay??? What part of I prepaid everything does this Math genius not get?
WORST PLACE EVER:
A) These people can’t do math and get their original sales quote right
B) 30 + days for glasses delivery and 4 days to get prescription put in
C) they can’t do refunds but can collect your money upfront
D) they swap out your branded stuff to promote an optometrist that NEVER even gave me an eye exam?
E) the level of dishonesty this business has to offer is off the charts
AVOID this DUMP! Take the extra drive to the Grove and go to Market Optometrix, they accept the se insurance this place does and has a better selection of glasses and sun glasses.

Great eye doctor. Easy to get an appointment. Fair prices. Great experience all around. Highly recommend.

I had a great experience at the optometrist office today. I usually go to another place but they are always crowded. It was a month wait for an appointment. I have seen Dr. Rosen’s office as I shop in the Ladera Center. The office is nice and the staff is amazing. They were so helpful. The team gave me a lot of great tips on the type of frames that would compliment my high prescription. Dr. Rosen also broke down all the different prices for each lense and extra services through my VSP insurance. My new glasses will be ready in about a week. :)

Great doctor. Have me a sample lair of contacts to make sure they worked, then when they were a little off did another exam for free and gave me another pair for free to try.
Everyone in the office is super nice and affable as well.

I have seen Dr. Rosen over the years, and have always been treated with great respect by the doctor and his staff. Dr. Rosen always takes his time with me, explaining everything as he goes along, and helping me with the best course of action going forward. We even talked about nutrition and how it relates to vision. Also, they do have an incredible selection of frames! All in all, one of the best medical experiences I’ve had in the last decade.

Worst service ever!
Be careful with this office. They are DISHONEST and the service attitude is awful.
We saw the positive review about this office, So I made an appointment and visited the office in early December, 2013. The experience so far is very Negative.
First we were charged for a 1.71 high index lenses and later on informed that their contracted lab no longer carries 1.71 index lenses so they can only offer 1.67 index, but the price would be the same as 1.71. Well, we accept it although it feels like a bit and switch.
The nightmare continues:
The the routine vision exam was done on the first visit in early Dec. We were told that the glasses should be ready for pick up in 2 weeks (at the most). Now 4 weeks past, I never received a call from this office. I called back today, one staff made some lame excuse about that the lab broke the glasses and it will take them another one week to get the glasses for me. When I asked why no one called to let us know about the incident, the answer is «I don’t know».
At this point, I really doubt the authenticity of the prior positive review. The only thing I can do is to share my experience here — you might want to think it over carefully before you visit this office.

Dr. Rosen is skillful and caring.
Very fair prices and really cool glasses.

Family and I all get our eyes checked here. Great staff and Dr. Rosen is great. He’s very knowledge in his field and helpful. The staff in front are friendly and always greet you with a smile. Always happy to answer any questions you may have and make sure you pick the right glasses for you.
We have no plans on ever changing eye doctor.
What makes it great also it’s easy parking (since it’s in a big shopping center).

Great place, alil on the expensive side, but they have a great selection of eye glasses