CVS Pharmacy

Worst pharmacy experience ever!
I ordered a very important prescription in person. I was told it would be there in 3 days. When I came to pick it up, the pharmacist told me the order had never been placed. To top it off, I was treated as if this was my fault.
The worst part, is that the identical scenario happened AGAIN! When I ordered again, also in person, I was assured my medication would be there the next day. When I arrived to pick it up, another pharmacist said the order was never placed.
The incompetence and apathy by the staff here are appalling.
Once a mistake, twice a fool.
I. Will. Never. Come. Here. Again. (Neither should you…)

The pharmacy always has a long line. The pharmacy staff is not friendly… the act as if they’re bothered attending clients… not a smile or thank you. Recently we started using the Target pharmacy on La Brea and Santa Monica. There they treat you as a client should be treated. Also the Pico CVS if it rains the escalators are closed and you have a long wait for elevators.

They can take 15 minutes to answer their phone, only to put you on endless hold. Any pharmacy that’s this understaffed should not be patronized!

My experience with them has been exceptional. I had to switch to CVS (from Rite Aid) as CVS is a preferred pharmacy for my new insurance provider.
I read all the horror stories here on Unilocal,and was reluctant to use this particular pharmacy as my local «go to» CVS pharmacy.
I must say I was pleasantly surprised as to the service I have received from them. From Abel who helped my wife get transferred over from Rite Aid and to Jessica who got me enrolled in automatic refills. But a special «shout out» goes to Cindy. She has helped me on numerous occasions and I can’t thank her enough.
OK…a few complaints. But not with the pharmacy or their wonderful associates.
The elevators and escalators need to be fixed. I am not sure why it takes months to repair. In addition, the restroom next to the pharmacy (inside the CVS location) has been out of service since I started picking up my prescriptions in the first week of January. This is totally unacceptable.
But all of these downsides have been neutralized by the exceptional care and service I have received from the pharmacy staff. These are people treating people right.

This review is for the pharmacy only. Most of the pharmacy technicians are very helpful. The pharmacist with japanese name is very nice and he helped me when i had to reverse n reclaim my med again. Good job guys. BTW… one of the pharmacy tech named Abel is super cute :)

Worst CVS in Town. Save yourself!
Escalators from the parking structure have never worked and the lone elevator is servicing the entire building and takes at least 5 minutes, so off the bat add 10 minutes to your trip. On top of that the store is dirty, unkept and the staff seem miserable. There is always a line at the pharmacy and the rest room is always «out of order.» Some of the pharmacy staff are sweet and kind while others are rude and dismissive; total hit or miss. I only go to this cvs because it’s on top of a fantastic Ralph’s; I’m a total prisoner. Save yourself if you can!

Horrible pharmacy. You’d be better off anywhere else. Long wait times. Missing prescriptions and rude pharmacists. I recommend the Roxbury pharmacy on doheny

The worst cvs u can ever go to, i just wish they would close this down. It’ll be better for them not to operate than give a bad service. Poker face is all you will get

This location is just a hot mess! The shelves were half empty, there was boxes everywhere, cleaning products just around the store, the store basically looked like it’s going out of business, the employees were really nice

For a CVS, this is not too shabby. Nice location with a parking garage to avoid the nearly non-​existent street parking. Shelves are stocked and the place seems to be maintained well, though there hardly seems to be anyone shopping when I was here. There was no customer service whatsoever except for when I checked out at the cashier. I would like to see this place become a better reflection of the area its in. It feels like I’m walking into something that is outdated. Nothing wrong with adding some LA flair! But above all else, I would really like to see a huge improvement in customer service. If there is hardly anyone shopping, I don’t see any problem where at least acknowledging customers is so difficult to do. Though my experience could have been an off-​night, it’s difficult to see customer all around other retail stores and not in here. Usually that’s a sign you’re in the wrong store. Overall, this CVS is a descent place to pick up anything you need when you’re in a hurry. However, I’d only suggest it out of convenience.

Beware, you may need time to pick up your prescription.
If you are a first time client, they cannot dispense the medicine, unless the pharmacist is on premises. Of course, CVS being who they are, has only 1 pharmacist on duty, and yes, he needs to go out to lunch, so I have to wait 20 minutes for him to return. The girl behind the counter is over dealing with this, and is not particularly nice. Common CVS, get your act together. Spend the money to have more pharmacists on duty, or bypass this law.

This is the closest pharmacy to my house. Unfortunately, it is the most inconsistent and poorly staffed pharmacy in LA. When i need a prescription, they typically run out of drugs to fill and there is normally a long wait. Thus visit I had to wait five days for them to get the prescription filled. I came in the day after they said it would be filled and it still wasn’t filled. I had to wait an additional twenty five mins. Seems poorly operated.

I hate having to write this review, but it’s driving me nuts.
I go to this location because it’s the closest one to my house, but after this happened AGAIN, I will not be returning.
I called in on a Wednesday to refill my bc. The computer thing says it will be ready by 3 pm. Cool. I go in at 3 pm. It’s not ready. They do not have it in the store. They offer me a generic brand instead. I can’t have that, terrible reaction. I ask if they could order in my specific brand. They seem pissy about it, saying it’s a special order, but I really don’t care. I need my medicine and I don’t think I should have to jump through hoops to get it. They say Friday now. Okay.
I’m too busy Friday to come in. Came in today, Saturday afternoon. ITS STILL NOT READY. They say come back in 30 minutes because the lady is away at lunch. I have no idea what that means. All they have to do is print out a sticker and attach it to a pack of pills. Is there some ridiculous sticker protocol that I am unaware of?!?
Also, the lady I just spoke to said it was expedited. You would think that would mean that someone would fill it. Idk. Maybe I’m crazy.
I will be now, they’ve thrown off my medicine schedule and that’s never fun. It wouldn’t be such a pain if this wasn’t the first time. It isn’t. Maybe like the 8^th time. I’m done. Good bye cvs. Your lack of understanding has taken the final toll on me!!!

The 2 stars for cvs not dealing with management of this plaza for their broken escalators. I had to write a review finally after all these years of dealing with one broken one every time I hv to go to this cvs. The other day was the last straw, both don’t work. Ridiculous.
CVS pharmacy itself so so… I prefer when used to be Long’s Drugs service was better.

I come here because it use to be close to home and all my prescription is in one place. The staff is very friendly that’s the only reason I come back. Most of the time they have the medication you’re prescribed in stock.
My disappointment is:
1. The wait can be between 0 – 60 minutes. When there is two or more customers ahead of you, be prepared to stand there for at least half an hour to pick-​up your script. Not really the staff’s fault. More the customer making purchases and can’t locate items.
2. If you are picking up a generic brand of medication, these guys does not inform you of the generic they use. Especially when you have noted that you are allergic (difficulty breathing) from a chemical used in a specific generic brand.
3. They started using generic medication from INDIA. There is a reason why medication from India is so cheap and considered not FDA approved, so why am I paying this inflated cost for a below standard compound? Yes… I am reviewing because I did indeed get sick from this generic from India.
4. And this CVS is not organized and dirty. New inventory is seen just left behind the counter in their boxed that states (refrigeration).
Once I get all my refills, I’ll just have my scripts transferred to a different pharmacy.
The location is difficult to get to. Initially the idea was to drop off the script and run to Ralph and finish grocery shopping and return to pick up the filled prescription. Bad idea. The elevator and escalator at this location is very inconvenient. There are 3 elevators in the building, one hidden away at the far east side of the structure. If you wait for the main elevators, be prepared to stand there for several minutes and then several minutes to get to the floor (CVS) balcony. If you are creative and decide to run up the escalator or lift belts, be prepared to run from one end of the structure to the next and back again… UNLESS you are parked in the valet floor. Then it’s just an escalator ride. er WALK up. The escalator has been out of order for almost a year.
So if you got grocery and wanted to head back up to pick up your prescription, make sure you drop it off in your car first… it might save you time and exhaustion.

Dropped by for a flu shot. I got hit hard with the flu a few years ago and didn’t want to take that risk again. The pharmacy manager made it really easy with the paperwork and the whole process took less than 10 minutes and was painless. Getting immunized is the right thing to do, it protects you and the people around you from getting sick!

Long lines. Perpetually.
And for some reason, they can never explain to me why I’m paying what I’m paying for my prescriptions other than to say «well, that’s what the computer says.»
The real question is why haven’t I transferred my prescriptions somewhere else by now?

I mean… this is the closest CVS to my place, so I go here.
Other than that, the pharmacy lines are ridiculously long.
Meh not much else to say, it is what it is.

If you are lucky, what ever you came here for, they will have it in stock. This has probably only happened once for me over the dozen times I’ve been here. This store
Is literally down the road for me so of course is my first choice when I need something. Alas, I always walk out empty handed as they never seem to stock their shelves. I came looking for allergy medication recently and found to my dismay, the entire section for allergy meds completely empty. Except for perhaps one or two less popular brands. Again, I left empty handed.
Also had prescription filled here once and never again. Was told it won’t take long but I ended up waiting about 30 mins. Maybe this store is only good for candy but then again, there’s a Ralph’s just below for your food needs.

Aw. This CVS is a bit sad.
Pro column:
— Free parking, usually. If you find the lot full, you’re not going down far enough into the basement floors.
— Easy location on Pico (look for the Ralph’s and you’ll find the building with the CVS)
— Friendly staff
Cons column:
— Wherever you park, you may be able to take an elevator direct to the CVS floor or escalators up and slow slanted moving walkways down (it takes forever).
— No sale section! WHAT?! Maybe I can’t find the collected sale section, so it’s just me… but still. Make it easy.
— Small store so it’s not as full a selection as other CVS stores offer.