CVS

I live down the street and unfortunately the convenience of this place makes me give it chances over and over and over. And almost every time it’s a fail. This is the most incompetent, disorganized store I have ever been to. I’ve been coming here since it opened. I know I’m choosing to return every time despite the problems but every time I think «Eh, I’m just getting a red bull, how can that get screwed up?» and then it does.
Let me count the ways:
1. Permanently smells like a toilet
2. Constantly out of stock on an unacceptable amount of items
3. I have bought expired food/​drinks– they now have a sign telling the customer to check the expiration dates. Lazy much? How about… check your stock and get rid of anything that is expired?
4. I wanted to load my Amex Serve card, which lists CVS as an official location to reload. I was told «Well sometimes it works, sometimes it doesn’t.» And this was by the manager.
5. Today the lottery machine ate $ 6 and then had an error before any tix were printed because the paper was out. I was told that I had to fill out a form to get my money back because they couldn’t do anything about it. I was on my way to the metro to go to work so I just ate it.
6. Their self checkout machines are always broken and they are slow to offer help when something happens during a transaction.
7. Ridiculously overpriced. I know that supermarkets mark up certain health items which is why I don’t buy from there but the prices at this location are ridiculous.
The only good experience I’ve ever had at this location was when I got my flu shot at the pharmacy.
Honestly, I understand that things aren’t always perfect. I am actually very tolerant. But after years of going to this location and hoping they will straighten out I am still disappointed. Yes I could choose to not go here but it’s literally on my way to and from work so it’s very convenient. My fault for giving it so many chances. This location should honestly close it’s such a sh*t show. Totally unacceptable.

Don’t trust the parking validation machine at this CVS. We got our parking validated at the cash register when paying for our item. We went to the pay station and discovered that we owed $ 6 instead of having free parking. So we went back to the CVS clerk to find out what was wrong with our ticket. Another employee who may have been the manager told us not go to the pay station and go directly to the exit. I had a feeling she was just quickly dismissing us. I mean, all pay stations are connected to the same computer, right? But it was obvious that she was not interested in helping us any further. Not surprised, once we got to the exit, the machine told us that we owed money. By this time, it was now increased to $ 8 even though it was only 5 – 8 minutes later. By the way, we were only parked for less than an hour. So pissed!

just needed to use the restroom after parking nearby before me and my family walked the famous Hollywood Blvd walk of fame, I was told I needed a token but after telling some lady I didn’t have any loose change & im bout to pee on myself I was given a token and then I walked into the nastiest bathroom on planet earth smh there is no excuse for the nastiness I encountered, who is the manager here?

Because there’s nothing on its website indicating different pharmacy hours, and because this is not a 24-​hour location, you might think the pharmacy opens at 7 am like the store does. You might call in you prescription and stop in at 7 on the way to the airport. Only then will you learn that, at least sometimes, the pharmacy opens «around 9.»

The place is messy. The pharmacy is incredibly slow even when no one is actually there. I’ve only ever seen one pharmacist working which is odd since it’s in a crowded and busy area. Really need to fix it.

Dear Tanya,
I hope you’re feeling better now — less stressed. I wouldn’t be surprised if you aren’t — you always seem so stressed when I see you. Today was no exception, and in fact, today was downright confusing, then frustrating, and finally insulting. I thought you were being sarcastic when you cheerfully said «have a nice day!» when you thought you were done with me. I knew for sure when the other customer who witnessed our entire interaction laughed at my response to you, «Yeah right! Whatevs!!» I’m guessing you never imagined this was just the beginning.
The reason why I’m writing this to you in such a public place is you know so much about our family that your other customers don’t. You know that my husband had two heart transplants in one year — including one transplant to a total mechanical heart. (Science is amazing, isn’t it?!) You also know that I’m being treated for breast cancer. Can you imagine what that must be like? Given the way you’ve treated me several times — but most especially today — I’m guessing you can’t. That actually makes me happy; I would hate for anyone to experience these amputations, chemotherapy, organ transplants, etc.
I am also a professional — a tax attorney (I know, ha ha) — and I practice in a field that often attracts people who are great technicians but who lack customer service skills. I’ve heard many people like that are attracted to the hard sciences as well — like pharmacy. So when I left the store today I got to thinking: maybe CVS Pharmacy isn’t the right place for you. Yes, the job requires attention to detail and allows you to get paid for your knowledge, but I’m sure you’re aware that interacting with customers and solving problems — especially those created by you, your colleagues, and your employer — are also integral to your job. Unfortunately since I’ve met you it seems you really struggle with these aspects of your work.
I have been a customer of this pharmacy for a long time — before either my husband or I experienced our extraordinary health issues and for years before you began working here. We are so grateful for the extraordinary care and service your colleagues Grace, Serena, and others have given us. That’s what has kept us coming back — and has made me advocate for the longer drive to shop at your pharmacy. You see, for quite some time now my husband has told me about the unpleasant interactions he’s had with you. I knew he wasn’t making it up — I witnessed them myself — but I always made excuses for you. Not anymore.
I don’t know if you’ll regret the abysmal treatment you gave me — and I’m guessing countless others — while you were feeling stressed out at work today. I do hope you’ll read this and take some time to think about your career choice, especially given the fact that as a pharmacist in a retail store you chose to serve the public, including many who are dealing with some pretty serious health issues and who appreciate healthcare professionals who are just that.
(Both stars in this review are for Grace, Serena and the professionals who work in this pharmacy. We’ll miss you!)

Larissa pharmacy tech and pharmacy crew are excellent people. Helpful, nice, cheerful. Be nice to them and they will go extra mile for you. Just saying from my own experience

Worst experience ever!
STORE: 7021 Hollywood Blvd. Los Angeles CA 90 028.
Manager Karine was rude and unprofessional and accused us of not paying for our purchase while still inside the store.
My Wife, 2 year old Daughter and I entered the store for some snacks and drinks. We waited in line for about 25 minutes at self check out because the customer in front of us machine was requesting a manager and the manager took forever to respond. When it was our turn pay the same thing happened to us. The machine also requested a manager when we were attempting to pay. We moved to the next machine and rang everything up and paid on that machine.
When we were standing next to the exit, the manager Karine or Karina finally arrived to fix the machine. She then noticed a transaction still opened on the first register and without even asking us if we had paid for our items she judged us singled us out and asked us to pay for our items.
My wife tried to explain the items were already paid for on the 2^nd machine but she kept on insisting for us to pay. Things got a little heated up because my wife discarded the receipt in the trash and she made us look for it. I personally had to sift through the trash to find it and trust me I felt embarrassed in front of many people who witnessed the whole incident. While I was doing that the manager printed out a voided receipt of the transaction that was not paid and attempted to give it to my wife so I told my wife not to grab it because we didn’t want to get framed for walking out of the store with unpaid items. I wanted to clear everything up and kept looking for our receipt in the trash.
After sifting through all trash bins near registers I found the receipt and when I tried showing it to the manager who questioned us she refused to verify it. This made me upset because she caused this whole incident for nothing. You could tell she was acting out of personal feelings and not conducting business appropriately. Take into consideration this is not my store, I shop at CVS all the time 2 blocks away from my House and I have never experienced anything like this. Managers there are respectful and curteous and respond fast to customers or cash registers not working.
Managers should not judge customers especially if they respond way after they are needed. This particular manager shouldn’t work there. OHH, and when she left one of the cashiers apologized on her behalf and stated: «So sorry about that» THIS CASHIER SHOULD BE THE MANAGER!

Honestly not surprised the average rating is 2.5 stars.
Immediately there was an issue with the self-​checkout system which is fine, it happens. What’s NOT cool is waiting an inappropriate amount of time to be helped which only happened once I left my checkout station to find someone despite a cashier standing 20 feet away. I believe a manager begrudgingly came to my assistance and began to explain what I was doing wrong.
I mentioned I was frustrated by how long I had been kept waiting and then she proceeded to pick up my items, scanning them for me aggressively without my request to do so. I asked her multiple times to please stop as I felt disrespected and uncomfortable and she laughed and walked away.
Never coming back. Infuriated.

This location has a huge paid underground parking, the store is average size, nothing to write home about it. But the parking is convenient. They will validate parking, don’t remember how long the stamp is good for though because I stayed in the area longer and had to pay the difference

This pharmacy is expensive I guess its cause of the location. There is heavy traffic in here from tourists who seem to all like to stand in the middle of the blocking everyone else. Still they sell just about anything and the food area is good good Turkey Panini’s but like I said very pricey

If I’d written this review a month or two ago, I probably would’ve given 4 – 5 stars. The location reliably has what I need from a drugstore, and the pharmacy has great hours and rarely any wait.
Lately, however, the pharmacy staff (at least one or two of them) has gotten increasingly short, temperamental and honestly quite condescending. I am never rude, have valid questions («A pharmacist called and said my prescription would be ready after 2pm yesterday, and today I come in and it hasn’t even been filled yet, without notification. Can I have confirmation that it’s been sent to be filled before I leave here?»), and am finding that they have less and less politeness. I’m honestly considering searching for a new pharmacy, even if it means go a little further out of my way.

This CVS is a tad sloppy. Things are always in the wrong places. I’m so OCD, I often come in here and wish they’d all leave me alone in this CVS overnight so I could reorganize everything.
On a less mentally ill side, the staff here is always really nice, greets you as you walk in and they allow me to bring my dog in, so it works!

The manager is nice and observant to customers, but they have lack of cashiers.

I have been waiting Grace for 20 minutes just to ask where to find medicine. Horribly rude and inconsiderate. Don’t come here.

Did you know CVS stands for Consumer Value Stores? Anyways, it’s CVS. Does the job. Staff is nice. The décor can be discombobulating because its split in a polarizing way to me compared to other CVS’s. Self-​checkout made it into this CVS so you can be anti-​social but also avoid lines. CHASE ATM if you need it.
The nicest CVS i’ve been to is the one on las tunas in San Gabriel because its huge and generally free of messy aisles.

Kinda of a weird location right on Hollywood Blvd. Free parking in the structure with validation so it’s not too bad.
There is only one pharmacist that I could see Friday morning and she was busy most of the time on the phone. I was looking for a specific probiotic and the one bottle of tablets they had behind their counter was open?! Eh, just strange.
Also whatever they have on sale is usually razed. There was a sale on Herbal Essences shampoo and the section was picked through with one type completely gone, except for one bottle that was ¹⁄₃ empty like did it spill?! The rack wasn’t sticky, so did someone steal it? But how? Such a mystery is this store.
If you shop at CVS a lot it’s worth it to sign-​up for their CVS card. Coupons! I’ve gotten free items after some coupons, it’s on sale and the coupon covers the sale price. Win! It’s not always cheap prices though, usually at Fresh & Easy stuff like Powerade and Monster are cheaper.
Another win is that’s it’s after Easter, so all their themed holiday candy was on sale. I don’t care if my M&Ms are pastel colored, they are still M&Ms. So you see this store if best suited for the opportunistic shopper.

Bottom line at the top: this CVS has an extremely limited selection, I would only come here in an emergency…

This is the busiest pharmacy I’ve been to and perhaps for good reason. This CVS is located on Hollywood Blvd. along the Walk of Fame. Not only does it get a lot of traffic from local residents and workers, but from out-​of-​town visitors and tourists as well. The store was cluttered and the atmosphere felt hectic.
I stopped by here on Monday to grab a bottle of water. A 1-​liter Evian was $ 2.19 plus a 10 cent «bottle deposit» (
) due to California’s «Bottle Bill.» The employee at the register was nice enough to scan a CVS ExtraCare courtesy card for me even though it ultimately did not save me any money.
I tried to get my parking validated here since I parked in the adjacent deck. However, I still had to pay for parking because my car was parked in the deck for over an hour. Validation only works on parking tickets that have been obtained for up to one hour. I ended up paying $ 8 for parking.

WARNING: HORRENDOUS MANAGERS ON DUTY! poor customer service.
This review is mainly on the customer service I received while visiting this store.
This CVS does not offer their restrooms for public use. Okay, rules are rules, but a friend of mine urgently needed to go, you would think that they may let this one slide, the employees aren’t willing to help, fine, i’ll ask the manager, again a no, at this point, i am a little disappointed but i do understand that some strictly adhere to policy.
HOWEVER, only moments later, I see a girl ask to use the bathroom and lo’ n’ behold, the managerial guardian of the bathroom bows down for her…
this CVS obviously has poor guidelines around policy, i expect better service from a CVS and I believe my experience reflect’s the store’s overall attitude and policies which seem to be very lax and non-​customer based.