Custom Auto Craft

I had an car accident a month ago. It was my first experience with insurance, body shop… never had a crash in my life. At Custom Auto Craft, they explained to me in detail, they gave me a time line to repair my car, I called them several times to see how my car was going… SERVICE is great. Miss Lucy Galindo made an extra effort to return my car as fast as possible and as good as it could be. She and her team are super professional, honest and if they can help in other matters, they will do… I highly recommend this Body shop for any problem you have with your car.

Sia and his team were incredible throughout my entire accident process. They dealt with the insurance, made me feel like everything would be ok, and made my car look like it was brand new. They also met deadlines, had my car ready earlier than expected, and were extremely hospitable. Highly recommended if you have dents, scratches, or have gotten into an accident and need repairs!

Amazing service. I can’t say enough good things about everyone who works here (special shout out to Lucy). From start to finish they were honest, quick, efficient and the quality of their work is superior. I highly recommend them to anyone looking for quality work.

I recently had my car worked on at Custom Auto Craft after an accident and the service was nothing less than incredible. Lucy really goes out of her way to make sure the customer is happy. The crew went above and beyond so that I would be happy with the repairs, and they actually fixed some minor damages that weren’t even from the accident. I will definitely make the shop my go-​to shop for any damage repairs that I may need in the future and I will recommend it to everyone!

I just recently had my car brought in here to fix due to an accident, and I must say everyone at Custom Auto Craft was absolutely amazing! Lucy was the best! She instantly made sure I was in good hands from the minute i arrived. I can tell she really cares for all her customers. I even asked if I could get a custom Grill placed on my New Lexus! :) Lucy did everything in her power to make sure she can accommodate. However, in the end, they were unable to make it happen. BUT it was the extra effort that she put in that made me very happy and pleased with her Service! I also want to thank Mary at the receptionist desk for the friendly updates! She was wonderful! Overall I couldn’t have been more happier that my car was fixed here! Another big thank you to the General Manager who was also amazing, he assured me that my car was back to being brand new and boy did it feel brand new! Thank you again, to the entire team and staff at Custom Auto Craft!

This is not your typical body shop. Honest, reasonably priced, attention to detail, quality work and personal concierge service. This is why i use Custom Auto Craft.
Thank you guys! Keep up the good work!

This place is the best! I’ve been a few times as it’s a Mercury Insurance certified repair shop and I live down the street. This last visit was to replace the hatchback and side panel glass from a break in on my ’06 Prius. They were super friendly, totally professional and fast. So fast that they had the car fully repaired in under a week but it took Mercury a few days to catch up and approve the work. When I picked up the car they had even buffed out a huge scratch on the front bumper, and washed the whole thing! Amazing work, can’t recommend them enough.

Ed and the team are fantastic. They truly have a genuine commitment to service and customer satisfaction. They did an outstanding job on my repairs and consistently kept me informed of its progress. In addition, they maintained 100% accountability when some unforeseen complications (at no direct fault of their own) occurred during the work. They went above and beyond with a ‘no questions asked’ approach and quickly resolved any and all of my concerns. Hats off to a superb body shop that will definitely have my business going forward.
Highly recommended.

I feel really lucky to have found a trusted auto body mechanic in CAC. Ask for Ed! He’ll tell you everything you need to know — he takes his time to teach you — not tell you — what is going on with you car and various strategies for repairs (go through insurance vs. paying out of pocket, how the repairs will be done, etc). I had several bumper issues in a row on my Prius — it was embarrassing to keep going back to the shop! But I was always completely treated with respect, cared for, and my car was in safe hands AND they give your car back clean and pristine. I’m very grateful and appreciative! I recommend them to anyone and everyone. I have a tremendous amount of trust in the entire CAC staff.

I’ve had to take my car to Custom Auto Craft 3 or 4 times over the past few years, and I’ve always been extremely impressed by their professionalism, honesty, and kindness. They’ve become my go-​to. Lucy is always smiling, which makes the place feel warm, an unusual experience for a body shop.
Another example — I went there a few weeks ago after an accident, asking for an estimate to help me assess if I should go to my insurance company. They took me through an honest and balanced thought process that helped me reach a decision that I could feel comfortable with — really just talking it out with me for 20 minutes.
And of course, my car always looks great when they give it back to me.

INCREDIBLE SERVICE!!! Lucy went above and beyond to accommodate me recently. I was rear ended which is a nightmare in itself and the person at faults auto insurance sent me to custom. Not only did they completely repair damages, they went around my car repairing any other minor fixes needed ie: My lights Had fogged up and now they look brand new, my body kit pegs had snapped and they re fastened it around the entire car.
My car was detailed and looks gorgeous. Thank you so much for the amazing service. I will absolutely be coming back for any auto needs. I’m leaving my old mechanic I’ve been with for 3 years. That’s how awesome they were here. MUST GO!

Amazing shop that went above and beyond when my Volvo was sideswiped one night parked in front of my house.
The actual repair was amazing and was significantly better than work a previous shop had done for another repair. Their attention to detail was outstanding and they even fixed small things that the previous shop had messed up on without charging me or my insurance.
Beyond their excellent work, their customer service was outstanding and not something that I am used to with car repair shops. Eddie and Mary (along with everyone else) walked me through the entire process and made me feel completely comfortable. They sent me daily email updates telling me the status of my car’s repair, had an accurate estimate and finished the work ahead of schedule. I cannot say enough good things about their work quality and customer service and will definitely recommend them to anyone I know who needs body work done in the future.

Soooooooooooo happy to find this place!!! I got in an accident and they did an amazing job on my car. They really made it look like new$$$$$. Ed and the whole staff were so accommodating and went above and beyond. so thankful to finally have an auto body shop I can trust.

This review is long overdue. I’ve been coming to these guys since their days on 3^rd Street. The quality of their work speaks for itself. My previous ride had the misfortune of being rear-​ended twice. The first place I had it repaired could not really match the unique body paint but Custom Auto Craft did an amazing job that seamlessly blended the new with the old. They won me over after that. I also received courtesy calls and emails from them letting me know the progress of the repair. Fair prices for out of pocket repairs. All in all, a winning team.
Sergio, Eddie and crew are good people who will take care of you and your vehicle if you ever get caught in one of those unfortunate days. Fingers crossed.

The worst experience! I walked in and had to wait for a woman outside (Lucy?) to finish sunning herself, no greeting from anyone inside the office.
When she did come in after a few minutes she had an impatient/​rude attitude. I asked her about the estimate process and she bullied and pressured me about getting my repairs done right away. She then told me she was TOO BUSY to get me an estimate and she would have to wait and do it later but i could leave my car there. I told her i was on my lunch break and she said «oh i guess you can just wait while i take pictures then». She took pics and told me she would email me when she had time… no need for such rudeness for an estimate. Honestly, THE WORST. Went down the street to Paulee’s and it was SUCH a better experience. :(

These guys went above and beyond in providing me service and did so with professionalism and even some humor when the battery in my Prius died. I would highly recommend them.

These guys are awesome! My insurance company sent me there when I destroyed the driver side door on my new Volvo C30, and consequently needed new panels. That was a pain but they did a great job and I was really pleased.
Fast forward a few months and the door wasn’t closing all the way. It would stick out just a little and little chips were accruing. I took my car back and they went above and beyond. Apparently this happens in a lot Volvos, so it wasn’t necessarily their fault, but they still fixed it and made sure I was a satisfied customer. I high recommend them for quality service that is lifetime guaranteed!

Got into an accident in my brand new ’15 Audi A6. Was recommenced to custom through my insurance.
From the minute I walked into the door, I was at ease. Eddie and his team provided great customer service, updates throughout the process and even detailed the car for me when i picked it up… less than 2 weeks after I dropped it off. Great work!
Big fans of these guys. Hope i don’t get into another accident, but if I do…100% bringing my car here.

So grateful that I found Custom Auto Craft. Was referred by a friend and I am still thanking my friend.
Eddie and his team were great. Not only did Eddie go above and beyond in taking on my insurance company (who had not surprisingly sent me to an insurance mill body shop) about the depth of damage to the car, he and his team just did a fantastic job on the the car. It looks better than it did before it was hit!
Custom Auto Craft was out of my way but worth the extra time and effort. Great team. Great work. Great service. While I have no desire to get in another accident, I wouldn’t hesitate to come back here to have my car repaired.

Someone recently hit my parked car so I had to call into my local body shops to seek advice for repair and a quote. I went to 3 places and Eddie at CAC stood out head and shoulders above the rest. It’s so hard to know who you can trust when it comes to getting your car fixed; Eddie talked me through the best and most affordable way to get the car fixed and also picked up things that were wrong with the car that others didn’t. Any work that needed to be done he explained to me in full, so I completely understood and didn’t feel like I was being ripped off. I was kept up to date and informed during the time the car was being worked on and the customer service was superb. His prices are also very affordable and hard to beat. I highly recommend Custom Auto Craft.