Crystal Swimming Pool Service

I see somehow CRYSTAL CLEAR POOL AND SPA IN CULVER CITY changed their name and address in the Unilocal review area. I hope anyone looking for a pool/​spa company does not get fooled by this. Our complaint against them is in full process. Apparently they gave us their information with a license number but process the payment thru a company that has no license to avoid responsibility? They offered about ¹⁄₃ of what it costs us to repair what they broke and demanded that we do not continue to share our experience on any social media. We decided not to take that offer and the Contractors State License Board is continuing their investigation.

1) Terrible customer service.
2) Terrible electricians
I waited a for a part for my jacuzzi they said they could get cheaper (not sure if they found it on ebay or what) but two months later they finally roll around to fix the problem.
They come on a Wednesday. I told them I needed it fixed by Saturday for a party. He said «no problem» it shouldn’t take more than half a day. Its Friday now and neither the company nor the technician has finished the job and do not respond to my calls for emails. My party is tomorrow and I regret not going with a different company.
I guess since they already got paid 2 months ago from my warranty company, they don’t care to finish the job.

Yeah… I don’t have the time or energy to go into detail so this will just be a highlights reel.
1) set up appointment for estimate
2) they never showed up
3) had to hire someone else
4) Crystal Clear Pool & Spa then sends bill for $ 125 claiming they DID show up and want $ 125 for their estimate. (yeah, $ 125 for an estimate — NO WORK WAS PERFORMED, and no, they never came!)
5) I argued with them at length and filed a claim with the BBB.
6) They seemed to have dropped it… that was 2011
7) They just contact us again insisting we pay the $ 125. Yeah… TWO YEARS LATER!
Beyond the hassle having to continually deal with them — I’m absolutely flabbergasted at the stupidity of this. These horrible Unilocal reviews cost them FAR more than $ 125. They’re just plain dumb.
Stay away. Stay FAR away!
You’ve been warned.

Beware of this Company! This is my first ever Unilocal review, but I truly feel it is necessary to let everyone know how poor their quality of work and professionalism is so that others can stay away.
At the end of July I noticed a small drip in one of the joints connected to my pool pump. As I had just purchased the home, I called my home warranty company and they sent Tyrell from Crystal Clear to come out to fix the problem.
Tyrell texted me to say he had fixed the problem but when I got home from work water was pouring out of the joint, much worse than it was before. I immediately sent him pictures and he said to shut everything off and that he would be back in a WEEK!
When he finally came on August 15^th (TWO WEEKS LATER), he said he fixed the plumbing but that it required him to redo some of the electrical wiring since he had to re-​route the pipes and that the spa was no longer working and he would have to come back another day to fix it.
He came back on August 19^th and claimed that he had fixed the problem. Later that day all of the water had been drained from the spa so I immediately called him to let him know. He told me he must not have wired it back up correctly and once again he told me to turn off the power and that he would come back in a WEEK.
When he finally came back on Sept. 10^th he acted like he had never worked on the problem before and asked what the problem was. Upon telling him that all of the water drains from the spa as soon as its turned on, he said that it had nothing to do with any of the work he had done and claimed to have never touched any of the electrical work.
I then sent him a copy of our text conversation where he admitted to doing electrical work and that he hadn’t fixed it properly and he told me to call my warranty company and file a complaint and that it wasn’t his problem.
I then decided to call the Crystal Clear office to speak with a manager and was told by the woman on the phone that she had spoken to Tyrell and that he never opened any of the electrical components and that I needed to call my home warranty company.
Once I told her I had copies of my conversations over text with Tyrell, she admitted that he had done electrical work, but denied any blame and threatened to sue me for slander if I wrote a bad review on Unilocal.
When I called my home warranty company today, I found out that I am not the only one who has had recent issues with Crystal Clear and that they have already been suspended as a provider for the warranty company.
If your home warranty company tries to send these guys out to fix your pool, I highly recommend calling them and asking them to send someone else!

I was referred to Crystal Clear Pool & Spa by my home warranty company. CCP&S far exceeded my expectations, and I would definitely recommend them to my family and friends. They worked with my warranty company to save me the most money possible, and recommended a top notch, almost silent pump for my pool which not only will save money on my electric bill, but came with a $ 500 energy rebate! Because they are an authorized installer for the pump manufacturer, I even got a second year of warranty free! Laura, the office manager and receptionist, was extremely helpful. She explained what was needed for my pool, and when I had more questions, she had the installer, Torrell, call me back within minutes. Torrell is very well trained Air Force vet, very knowledgable and competent. He went far beyond what was required to give me a great new system! Crystal Clear is a family run company. I wish there were more companies of this quality to be found!

I’m always extremely happy with the service I receive from Crystal Clear Pool and would always call them first. Laura (call central) always takes care of whatever I need and I don’t have to worry about a thing. My pool is on a rental property and since I’m offsite, I’m not there to monitor things. The service I receive is impeccable. I have used them several times over the last 2 years. I wish my zip code was in the area they work for weekly pool service but unfortunately it isn’t and I have to deal with another company that is definitely lacking. I wish all my vendors were as easy and efficient as Crystal Clear.

This was one of worse service company ever. After being contacted by them (via my home warranty service company) and setting up an appointment for 5 days in the future, i received a call from the owner (service guy) the day of the appointment. He was calling to set up an appointment at 10 AM when I already had one for 1 PM that day booked through his office. After that it went down hill. Poor service, mis-​representation of the problem, etc. etc. Trying to resolve it was even more painful.

Crystal Clear Pool and Spa has maintained our ozone pool system for several years. They are courteous, professional and on top of the game in our City of Angels. Thanks Crystal Clear Pool and Spa!
Peace Joy Love All Days

Don’t use this company!
They were sent out to us to fix a problem on our hot tub as part of the Fidelity home warranty insurance policy we got when we bought our house. Two days later (rain storm, technician came out midweek), we find that the hot tub is STILL ON, our pool is at 100 °F.
When I called to complain (and tell them that they might have a problem with their technician), the woman on the phone (Lauren) didn’t miss a beat and immediately gives me attitude, I should call Fidelity, she needs to check what the technician did, it isn’t their policy to switch the heater on (how dare I allege that they did!), and anyway was I there watching what he did? This from the company that had also tried to sell me a further $ 400 service visit on the pool heater, which they claimed had been unmaintained. (And how could they tell that without switching on the heater?!)
Anyway the call went very badly indeed from there. Lauren got abusive and ultimately hung up on me (yes, I shouted too). On calling Fidelity to report the incident (thanks for suggestion Lauren!), the customer service rep indicated that there have been other complaints against this company. So please save your money!
[Note: At one point the company had left a comment (alas now deleted) which they:
a) suggested that I had no idea how my pool works (no condescension there) — i.e. that it was «automated» system which somehow sprang into life after their visit. Nothing to do with them at all.
b) pointed out they had just «visually inspected» the heater. Which was rich because they were meant to be fixing our HOT tub, if they hadn’t switched on the heater to check it, they didn’t do a very thorough job! Moreover, why would I have paid $ 400 to a company who (incorrectly) deems my heater «unserviced» just by looking at it?]