Crestview Service, Inc

I have had two tire jobs done here. The guys here are fast, courteous, and professional. They get the job done. They did forget to move the new tire to the back. They do run a higher on tires (10% in my case) than some other places and don’t offer free flat repairs as some places do. However, the location is clean, and the folks nice.

When I left work one day, my car started violently shaking on and off when I pressed on the throttle (NEVER had anything like this happen before). I pulled over immediately and called Kelly at Crestview. I’ve used Crestview before for standard services but nothing like this. I explained my car’s symptoms on the phone and he thought he knew what was wrong and checked his stock for parts and told me to come in. I (slowly) drove my car to his shop just before closing and within 35 minutes, they diagnosed and fixed the problem and even had time to change one of my headlights. Thanks to them, I didn’t have to take the following day off of work or get a rental car. The expertise and efficiency the mechanics had was phenomenal and I will ONLY be taking my cars to them from now on. Thank you Crestview!

My third time having a flat fixed — very honest shop.

I didn’t read the reviews of this place before I went there. I was in the area, and needed two new tires. I also asked them to check the brakes, since I knew the front were getting to the end. They gave me a selection of different tires (I wanted semi-​performance rated tires), and ordered them to be delivered the next morning. The next morning they called me, I brought in my car, and it was done in a few hours. I’m very happy with the tires, the alignment, and they were very honest about my brakes (5 thousand miles left on them). Everyone I was in contact with were very respectful and professional.

so if i could give this place negative stars i would. if you want to be called ignorant and talked to with such attitude *especially from big steve* then this is the place to go!!! (the other steve is very nice)
up until a month ago (this review is a bit late), i thought crestview was amazing, my parents had been going for there at least 15 years and they nor i had never had a problem. the owners know my family well and in return used to treat me well also.
i take my car in (g37s infiniti) as the «service engine soon» light is on along with a few maintenance reminders. one of the maintence reminders was to change my oil and i did that at vasoline and i guess they never reset the reminder. so i ask crestview to please double check that and they go, «well if you read the owners manuel you would know the light comes on yearly as a reminder» — ive never heard such bs in my entire life. i respond, «oh am i suppose to read the itunes agreement as well» like cmon!. but it gets better!!!
so they return my car a few days later and the check engine light is gone (which is what i brought it in for) well about an hour after i had picked it up and started driving it again the «service engine soon» light came on again and not only that my window wasnt rolling down and the car battery was dying. so they told me to bring it in in the morning. i was very upset already and so when i brought it in and they said «if they have time today they will look at it». they told me everything’s fine and replaced the battery as a precaution, so i drive it home, the «service engine light» goes back on. i immediately call and im livid beyond belief and tell them over the phone:
1.you basically gave me back a car with no wheels and made it worse. they proceed to give me attitude and tell me they will take a look at it.
2.the best part they call my mother and tell her how to fix the windows of my car!!! (hello a. its my car b. its your job to fix it).
i call them back and express my anger and they give me some bs answer. then they call my mother to ask: «even though i’m angry will she still be giving them her business”– are u joking!!! –my opinion– maybe they should be more focused on fixing a car right so they can keep a customer — but to top it all off
4. they called me ignorant!!! and said idk what im talking about and im being ignorant!
never in my entire life has a company/​employee ever called me/​customer ignorant or treated me with such attitude.
it’s to bad because they used to be so respectable (but thats a novel concept for them now)
all in all do no go here and if u do dont expect to be treated with respect especailly from big steve!

Great place for any work! They charge little more but worth every penny!!! They back up their work and use best parts! Only thing is I wish they were open on Sunday!

Awesome service. Everybody was very nice and helpful and assisted me immediately! Best car service experience.

They are ridiculously overpriced and rude. First time I went there I had a flat tire. I asked them to patch it for me but they refused and recommended me to buy a new tire from them for $ 250. When I refused to do that he charged me $ 15 just to put my spare tire back on!!!
I gave them a second chance. Went there few days ago for the same reason (flat tire). They told me they want to charge me $ 35 to patch because they have to take the tire out and put it back in. When I told them the tire is already out and I am running on spare he said, «well it’s still $ 35.» So I left and went somewhere else and had it patched for $ 5.
GO SOMEWHERE ELSE!

I went to Crestview today for the first time.
The reason I chose this shop is because they did a couple of tweaks on my daughters side view mirror and did not charge her. That is good customer service and community good will.
I went to Crestview today for the last time.
I had a problem with my air conditioner. He wanted me to pay him $ 115 to just LOOK at my car. Really? I think not. I explained in detail what was wrong. He said he could not tell without looking at it. I get that. I asked what a worst case scenario would cost. He could not tell me that. I don’t get that. He did say that if it was a fuse the $ 115 would cover that.
I put on my thinking cap and called Davis Brothers Tires on La Cienega and Washington. I have found them to be the most honest car-​related business I have ever encountered. As they do tires and brakes, I asked for a recommendation to fix my air conditioner. I went to the shop they recommended. They fixed my car. It was the blower motor which he thought it would be based on my detailed explanation. Diagnosis confirmed once the car was evaluated. They had never heard of a shop charging to look at your car and said it was not an industry standard. Perhaps Crestview has a such a solid customer base they do not need new clients. Perhaps not.

Alignment was $ 80. Alignment was still not perfect. Wanted additional $ 110 for diagnostic. Will check elsewhere.

I’ve been meaning to get a Unilocal account for some time now but never got around to it. Finding this place has motivated me to do it just so I can write a review about them.
They are GREAT! Very helpful and very knowledgeable. I know nothing about cars so when there is a problem and mechanics start telling me my car needs this work and that work, I have no way of understanding what they are talking about. These guys took the time to explain in understandable term what transmission fluid does and why it needs to be changed, what a timing belt was and why it needed to be replaced, etc. They also told me what work could be done on my car that is not urgent and could wait as well as work that should not be done because the cost is not worth the benefit (I have stereo control switches on my steering wheel that don’t always work, way too expensive to replace on a 10-​yr old car.)
So so glad I found this place!

Steve and his team have been caring for my cars for the last 23 years. Should have written this review waaay sooner. Like 22 years sooner. Nice, honest, dependable.

Very dependable and knowledgeable. Quality work and trustworthy. They do the right thing. YAY! Thanks for the coffee and biscotti.

Dealer refused to fix my tire and wanted me to pay $ 350 for a new tire. Called crestview and sent them a picture of the tire and they said bring it in. I now have $ 315 more in my pocket thanks to their fix! Great service and props to Steve for being such a great help!

This is so long over due. Not only do we trust
Steve and his people, they do good work. They are honest, hard working and caring and you never feel ripped off! Everyone takes pride in their work… not like the dealers where I am positive each time I went in they created new problems! They are understanding and willing to listen and hear you!

Tried to go to another shop nearby with a bolt in my tire tread needing removed and patched. That establishment looked like a front for something and had no staff on site 15 minutes after opening. Called Crestview who told me to come on over.
Now this is a shop, they open early and had plenty of staff working away. The place is open, clean and very well run. Got my car in right away and took care of issue in 20 minutes. Very impressed and will use them again in future.
UPDATE
Battery was dying, gave them a call and they verified they had replacement in stock and gave me the two different price/​performance options. Came over and was out the door in under 20 minutes. Great staff, great place.

I love these guys! They have always come through for me, a flat tire, brakes, routine services and yes repairs.
Last week that awful check engine light came on in my Smart Car. I just paid the car off and the light came on. It cost $ 995 dollars to repair and I was bummed and wondering if we shouldn’t break down and buy a new car. When I pulled away from Crestview my car never drove smoother or accelerated better! It was better than when we drove it off the dealership lot!!!
Thank you Crestview!!!

Everything you want your mechanic to be. Knowledgable, Skilled, Honest (!!!) and Priced fairly. You will not find a mechanic ANYWHERE as trustworthy and as experienced as Crestview… And I’ve looked.
I’m of the thought that most mechanics are crooks, if they can, they will take advantage of you. But not at Crestview… several times I’ve called or taken my truck to another mechanic before taking it to Crestview so I could compare their evaluation and/​or cost. Crestview never failed to be sincere and honest in their evaluation and 99% of the time, less expensive than anyone else.
After years of stress-​free service I’m finally writing them the review they deserve.
If you’re reading this review because you’re wondering if you should use Crestview, you should. Plain and Simple.

I have known about this place since I was a small child, but have never used them until now.
When my tire got slashed on my new car I shopped around, called online. I actually found out that both Costco AND Just Tires quotes way over $ 200 for just one tire, crazy right!!!
The online places quoted just over $ 100 which included delivery straight to your door. When I phoned up Brian at Crestview, he said it would be, also over $ 200. I told him he was priced out of the market, and he immediately phoned up his distributor for Goodyear and told them. He then called me back and gave me a rate of around $ 160.00 which included mounting, etc.
Done and done. Went there yesterday, right in my hood.
Most gracious; this is by far the best garage for tires and brakes.
Thank you Brian!

After I got a flat tire, I came to Crestview and got it patched in less than a half hour for a very reasonable rate– thank you to the team at Crestview! :) Great service and polite, easy and reliable staff!
I got a recommendation from a friend, and would definitely recommend this service center again!