Cookes Crating & Fine Arts Transportation

Outstanding service at every level. They’ve moved a few things for me over the years and I’ve always been impressed. Highly recommend working with them! From the people in the office on down to the drivers and art handlers you’d be hard pressed to find people more committed or knowledgeable.

Incompetent. Everyone. The workers attitude shows nothing but disrespect for the management. The management is a joke. Beware of any estimate! You will be charged way way way over any written estimate. They charge hourly and work very, very slowly. How do they stay in business?

I can’t speak to all of the employees at this company, but one in particular was extremely rude to me and accused me of lying about action I had taken to cancel a delivery. Her name is VIRGINIA. Here’s what happened:
I had them come and pick up my stuff at a house I was moving out of and put it into storage. A few months later I scheduled the delivery to my new address. On the week of the delivery I called to cancel because I was going out of town, and spoke to a receptionist who assured me she would get the information to the requisite parties.
On the day of the delivery I got a call from my cell phone saying that the art was at my front door. I explained to the delivery team that I had called and cancelled but they were confused.
Later in the day I got an email: enter VIRGINIA. Her email said
«Who did you talk to cancel this delivery? Please send all correspondents for this job via email and please speak to me directly concerning any changes.»
I wasn’t sure who I had spoken to, but according to Virginia the company only had five employees, so I thought the right hand might know what the left hand was doing… apparently not.
The next email I got from Virginia was her telling me that I would be charged for the pull from the warehouse but not for the delivery. I called because I thought this was unfair and got VIRGINIA on the phone. From her first sentence she was extremely angry and rude so I asked her to drop her attitude so that we could talk like adults about what was happening.
I explained to her that I spoke to the receptionist, who must have forgotten about my message and never delivered it to the delivery team. That’s when VIRGINIA accused me of lying about calling in to cancel. According to her I never called and was making up a story to avoid the charge. I asked her who the receptionist is and she said that the original receptionist was recently replaced — so in other words I spoke to someone who is no longer at the company (perhaps fired, although who knows). I explained that it might be possible that this employee either forgot about our conversation or was was pleading ignorant so as to avoid the consequences of neglecting to inform the delivery team. Either way, I definitely did call and spoke to someone, but according to Virginia I am a liar. She said she’s putting the invoice through and there’s nothing I can do about it.
All-​in-​all it was an extremely stressful situation brought on by a combination of negligence and confrontational attitude. I would highly discourage anyone from using this company, and if you do, try to avoid Virginia at all costs.

I have used this organization before, same with LA Packing they are too big and the workers are rude. I have one painting damaged by these guys, after I had already been abused at LA Packing. Ugh!

This moving service claims to handle art, but I don’t understand how they could even manage moving boxes. I had a horrible experience with this company. The driver was rude and slow. They didn’t complete the job they were hired to do. If it hadn’t been for the construction guys that I had working on my store, I don’t know how I would have been able to complete the job. I think the driver was dragging his feet because they were trying to stretch out the job so they could charge me more. They also didn’t tell me that there would be a mileage fee. Their estimate was far off the actual charge. I don’t understand how they are still in business and I would never recommend anyone use them.