Clean & Done!

I love that you can book people online and confirm via text. It was very helpful. I booked a 2 hour session on groupon and it was only long enough to clean my kitchen and bathroom, not my whole apartment, but what they cleaned was done very well!

THE WORST CLEANING SERVICE I HAVE EVER DEALT WITH!!!
The technician arrived late, appearing high and wreaking of marijuana. I prepaid for 5 hours of service and half way through she called me to say she was overwhelmed, and that I should purchase more time. I arrived later to find my 2 bedroom, vacant, unit had not even been swept, vacuumed or even had the counters wiped at all. It was clear that she took off after maybe an hour or less worth of cleaning. I complained to the owner who first tried to disguise her voice with a phony British accent, then when I told her that I recognized her she immediately became extremely belligerent and defensive. She didn’t offer to personally assess the job or look at before-​and-​after photos. She began cursing and screaming after I demanded she rectify the matter or refund my payment. According to her I should stayed the entire 5 hours and directed the cleanIf you use this company you will likely regret it. Very unprofessional and untrustworthy!

I love Clean & Done. Their customer service is easily accessible via text. Even though they had to cancel my initial appointment, they reached out to me and worked around my schedule for the new appointment. We had the work done over a month ago and the place still looks sparkling. The housekeeper was very sweet and really wasn’t afraid to get her hands dirty. Will recommend in the future!

I used this service for 5 hours in my one-​bedroom apartment. I had a really deep-​clean job to do; a general cleaning with specific areas into which to dig and a good cleaning of the linoleum floors.
There was a problem initially getting the day and time i wanted and then i wasn’t contacted when their housekeeper, Tanya accepted the job. So she showed up at my apartment early one day, I wasn’t ready… but got ready and she proceeded to work. She told me I couldn’t leave her for even an hour. Tanya used extremely toxic chemicals, which made it very difficult for me to stay inside. I went to sit out on the stairs just to get away it affected me so horribly. The toxins stayed with me for several days.
She knew up front we had 5 hours yet she still spent the 1^st 3hrs in the kitchen. Yes, we went deep but she was really, really slow about it, the kitchen isn’t that big. Even I could have done it that deep in less time. Some of the cleaning at the end of the 5 hrs had to be rushed and a couple things didn’t get done.
Overall, I was very happy with the way my apartment felt and looked. Tanya was very nice, very determined to do a good job. She seemed capable of thinking outside the box. i.e., I said deep-​clean the kitchen, I pointed out my major things and she immediately asked, «should I move the fridge and clean behind and under it». I have never had a housekeeper ask to do more work.
I look forward to using this service again.

Worst housecleaning service ever don’t waste your money! Bought a Groupon I was never able to use them. they never were available to work in my Pasadena area & could never tie down a time with them and they didn’t bother to you try to call back or text me!!! I had to get my $$ back fm groupon

We had a terrible experience with this company. Honestly, the house looked worse than it did before they came and my wife had to go over all of their work again. The cleaners were supposed to bring their own tools and products but they brought one rag and a bottle of spray for the whole house. This meant they cleaned our coffee table with the same cloth as the bathroom — gross! What they did «clean» was streaky and careless.
When my wife complained about the quality of service the owner was incredibly rude. We have never seen such poor customer service. That’s why I’m giving them one star.

This was a very disappointing experience from start to finish. I would avoid purchasing a Groupon for this company because they are unreliable and unprofessional, and ultimately there’s no deal off their regular prices (it’s not normally $ 128 for a two hour service).
At first, they sent someone who was clearly high on marijuana to my house. I hoped maybe she’d do a good job anyways? I was wrong. The cleaner did a terrible job and left abruptly. I decided to contact the management to let them know about their employee.
Samantha Abrams, the owner, wrote me back and apologized for the subpar service. She admitted she had since received similar complaints and let this employee go. She then offered me a replacement service. I appreciated their candor and acceptance of responsibility. I decided to give them another try.
But Ms. Abrams was unable to find anyone reliable to send to my house over the two week window I gave her. At the last minute, they cancelled the services that were pending. When I wrote to express my disappointment, she called me impolite (?!) and said she’d changed her mind and would not be offering any refund of any kind. I have all of this in writing — it was very upsetting on many levels.

I’m only just now able to get around to updating my thoughts on this company since I’ve been away from Unilocal and the company showed up in my past reviews. It’s unfortunate the level of customer service after my first experience didn’t withstand. Although my previous cleaner was awesome yet not available for further appointments my attempts to use their service again were either: forgotten by scheduling, ignored, or simply didn’t meet to the promises they had made. I will not be using their services again as opposed to my original post.

I need to update my previous review and say that after a slow start we have truly found a gem!!! I came home after working a grueling 30 hour shift at the hospital to find an sparkling apartment. The young lady Rihana who came to clean our apartment is truly amazing and has an eye for detail. She moved appliances, dusted window seals and scrubbed fixture to a sparkle without being asked!!! I am so happy to find that all of the reviews I read about this company are true!!!
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I have been researching cleaning companies for a while now after I finally broke down and realized that with my busy schedule I need some help maintaining my home. I saw this company had a groupon and after looking on Unilocal felt like it might be a good match. I called initially after business hours but was presently surprised when I received a text instructing me to use the website to schedule an appointment and to look for deals as a first time customer. I set an appointment and scheduled for 1 cleaner to come for 3 hour to clean my 2 bedroom 2 bathroom apartment. I was contacted by the company when their staff member was on her way and informed she’d be 10 minutes late. She arrived exactly at the projected time and was very pleasant. I explained to her that I wanted a maintenence cleaning including my two bathrooms, mop/​sweep if kitchen w/​counter/​stove wipe down and dusting.
I actually hate to give just three stars because the young lady who came was so lovely however I felt that there was a lack of attention to detail. Though the apartment smelled fresh and the bathrooms were clean there were a few area where there was still dust (book shelf in 2^nd bedroom and living room) and the bathroom in the master bedroom while clean had some dust/​hair left in the woodwork area and in the corners. Given all the wonderful reviews I think I’ll give this company one more try before auditioning another company for my bimonthly maintenence cleaning.

What a wonderful service! I had Tanya clean my apartment yesterday and she did an amazing job! On time prepared and hard working. I will definitely use this service again and hopefully get Tanya!

Very good management. Reliable company. Their people always show up and their cleaners are capable people who can help you with beyond cleaning tasks. Also good customer service. Glad i have found them.

I purchased this service with a Groupon. Setting up the service was very easy. The staff was accommodating and very helpful. I was having an empty, remodeled apartment cleaned for a new tenant. A lovely person arrived a bit after the scheduled 8 am time. (I was made aware she was running a little late). It was really just a very small kitchen and bathroom. Interior windows and fan. She comes down at exactly 10 am a bit short of the two hour time. I go upstairs to take a look. I peek at the toilet and she had forgotten to clean it. Overall, it was a very mediocre job. Sub par cleaning products were used (Fabuloso). I had to go up to the apartment and clean the refrigerator/​kitchen thoroughly. It was a very surface cleaning. Although everyone was very accommodating, I would not use this service again.

I have been using Clean & Done’s services for the past few months and I have had great experiences! The first staff member that came to clean my home did an amazing job. I had asked that she come back a second time but she had left the company. I was bummed to hear that but since my first experience was so positive I figured I would try another staff member. And I’m so glad I did! Moni is top notch. I also love that I can text, any day/​time, to coordinate my next visit. Everyone is so nice and helpful. Super pleased with this service!

I would give 5 stars for Denise. She was friendly and hard working. The reason for the 3 stars is because on their website, it states that all I would have to provide is a vacuum. The cleaning supplies were not professional grade as I would expect from a professional service. Fabuloso was provided. I had to provide any other cleaning agents (cleaner with bleach, etc). She also didn’t have a mop so I had to provide that too.

I can not explain how happy I am with this service, a few months ago we bought a groupon with this company and the Experiance was wonderful! This is our 3^rd maybe 4^th time using them today and I am still shocked with the incredible attention to detail they have!
I generally am a messy person and every time they are here i ALWAY see amazing ideas for how to keep my home clean and organized!
If u are looking for a reliable, and thorough person to clean ur house or apartment look no further! They are the best! I will never use another service!!!

I really like this company. I’ve had Reawna come twice and I like her. She’s very polite and does the job. The owner is a very nice lady, who really cares about her customers’ satisfaction. They’re also available through text! And they can find you someone same day. I highly recommend them.

Clean N Done’s services was amazing. Friendly and professional. She did a great job. I felt very comfortable having someone I never met before in my home. I’m very satisfied with her work. I highly recommend.

I bought a Groupon for 2 hours of cleaning, and I love the job they did!
I was moving out of my old apartment, and needed it cleaned ASAP and was worried about finding a cleaner at short notice (3 days notice) who would also be able to come later at night since I work. Clean & Done was able to send a nice lady out to clean at 8pm, and she did an amazing job! My old apartment is spotless.
They do require you to have your own vacuum, so that is something to consider.
But the booking process, etc and services provided were convenient and well-​done. Also I liked how the owner called me to let me know when the cleaner had arrived, sometimes I get worried that people won’t show up.

I’m thrilled with the job their staff did on my house… they showed up on time and did a VERY thorough job cleaning the kitchen and bathrooms and amazing job removing years of doghair that had accumulated in various places. prices are reasonable too. I would hire them again in a heartbeat!

Had a great cleaning this morning from this company, Reawna did a great job, thorough and fast!
Loved having a nice clean pad