Cinderella Bridal

This place may be called Cinderella, but the employee here is no fairy godmother. A group of friends and I drove up from San Diego to LA to shop for a wedding dress. The bride and group walked in and picked out a few dresses to try on. And the fairy odd mother went to the back and started picking out other dresses on her own without the consideration of the bride’s chosen dresses. The bride kindly requested to try on a specific dress but the employee insisted that she did not try it on due to many pins throughout the dress holding it to the mannequin. After multiple request the employee finally took the dress and allowed the bride to try it on. A maid of honor was 5 minutes away and the party attempted to stall until she was there. The employee told the bride to take off her shirt and and shoved the dress on her. 5 – 10 seconds later she ripped the dress off and did not allow the party to take pictures. The employee quickly put the undesired dress on the bride and spent more time on that dress rather than the desired one. When the maid of honor arrived, the bride requested to try on the first dress on again. This is when she informed us of an unannounced rule that a dress could only be tried on once. How does a dress business sell dresses if they do not allow the customers to try on dresses. Beware, don’t waste your time and effort here. There are many other dress stores on the same street with better customer service.

There is nothing Cindrella about this place. Gowns are dirty, staff are rude and prejudice. Take your business and time elsewhere.

From the moment we walked in, Julio and his team went beyond the call of duty and absolutely bent over backwards to help us. We had a very tight schedule, a strict budget, and specific requests, and all were met with friendliness and complete professionalism. Typically, planning a wedding can get quite stressful, but it was genuinely a fun and enjoyable experience visiting and being a customer or Cinderella Bridal.

Cinderella Bridal made the wedding dress of my dreams! After a disastrous experience with my first gown at another retailer, I wandered into this store where Julio and his team welcomed me with opened arms. Not only did they make me a dress on short notice, but they stayed opens late on numerous occasions to accommodate my work schedule, helped me stay within my budget, and the finished product was magnificent, beautiful, and beyond my wildest expectations. Because my first dress from the other store didn’t work out, I was in an insane time crunch, and like magical elves, they pulled it out of thin air in less than a week. More importantly, they managed my natural worries and concerns (what bride doesn’t get stressed organizing her wedding day?!) and made the whole experience enjoyable. I felt like a princess walking down the aisle, and I’ll never forget what they did for me.

Our 5^th time coming here and keeps getting better for us! We have become loyal customers and they keep surprising us with excellent and damn well customer service! Everyone my wife n I have recommended here have told us they’ve experienced wonderful treatment. We have given everyone here 2 thumbs up and we will keep on doing so, Cinderellas u guys r the best Thanks to all of u who treat us so good, c u all soon! P. S. Bridezillas, u suck!

This place is horrible customer service!!!
The two ladies that help customers need to learn how to be friendly and helpful. They are both rude!!!
They messed up on my sons tux and tried to blame it on me as if I was the one measuring my son. I would never ever go to this ugly place!!! Not to mention very expensive for the quality and service they provide
I’m a very dissatisfied customer!!!
Make sure you check your receipt because they give you the incorrect items!!!

This place is horrible! would not recommend coming here unless you want to be battered, offended and insulted. Buy a dress form anywhere else but these horrible people.

Worst shopping experience in my life. Unbelievable. From the beginning: I ordered my wedding dress here 10 months before my date. They told me it would take about 6 months to arrive. I thought, «Perfect! There will be time to make alterations.» I kept sending payments in the mail every few months. I had to call and confirm that they received it because they would not call me. They are awful at communication. 6months later I call to see if my dress arrived. They said No, it seems like the designer is taking a while because you ordered your dress so soon so they’re lagging it. They’re going to ship it this week. Wtf, I know that’s bullshit. They said to wait 8 – 10 business days. I call back 12 business days later (to give them extra time just in case). Still nothing. I kept calling back every week… Oh did I mention that they don’t answer their phones?! It takes me literally HOURS to get through. Dial, hang up, redial, over and over. This was so infuriating. So now it’s 6 weeks before my wedding and I still have no dress. The lady tells me, You need to be patient, you still have plenty of time. –_​_​–
So my dress finally arrives and my nightmare isn’t over. I have an appointment for 1:00pm. My mom and I get there and we tell them we have an appointment and they send us to the dressing room area (one dressing room which is the size of a bathroom stall and my dress is bigger than 2 stalls) and there is a bride and her family there. We wait. 30 minutes later the SAME lady comes by and asks us, do you guys need help with anything? She totally forgot about us. Ugh. She brings down my wrinkled dress. They had a week to get it nice and pressed btw. I have no privacy because there’s another family there. My mom had to see me from far away. It fit, i took it off cause I was pissed. So I go to pay my balance so I can go home. I told them I owe $ 160. She says, no you owe $ 260. I show her all my check stubs. They lost one of my payments. I have copies of everything and I even called to make sure they arrived. She says, maybe you should’ve wrote who you spoke to and when you called so I know who to ask… That is not my job! Turns out the manager’s brother misplaced it. What a waste of my time. So they’re pressing and bagging my dress. I look through my things and I’m missing the sash and belt. They kept insisting that I already took it home even though this was my first time seeing my dress. They’re looking for it for 30 minutes and I told them I’m not paying my balance if I don’t get the complete dress. ALL OF A SUDDEN THEY FIND IT. Are you kidding me?
Brides and quinceaneras: it’s worth paying extra money to not be treated like shit. Trying on your dress should be exciting and you should feel happy and beautiful. I cried cause I was so angry. The women there are extremely rude. The manager, Julio, is friendlier and I guess «helpful», but that doesn’t change that this entire experience was awful. He needs to train his employees to be friendlier and do what they promise. The store itself is a mess. I can’t believe they are open for business. I give this place negative stars. I believe all the positive reviews are fake.

Walking along a street in the Latin quarter of LA, I saw a gorgeous dress that called to me from outside. I was told this was the place that all the Drag queens went, so I HAD to stop in.
The dresses were AMAZING. There were color combinations, Jewel tones I’ve only ever dreamed about! in all honesty I LOVED what I saw. However I can’t show you, because they don’t allow photos. There are signs _​everywhere_​that Cameras, Phone cameras and what have you are NOT welcome.

I gotta say this place is superb, staff is friendly and very professional. We brought our daughter here for her 15ra dress and since we really liked this place we decided to get accessories here as well, couldn’t pass up a great deal. We were kinda sketchy about coming here because of negative reviews we read, but we gave it a try anyway and we are glad we did, we are completely satisfied with our purchase, above all our daughter is happy with her custom made dress, its absolutely Beautiful! And as for the bad reviewers, sorry you gotta live with yourselves, u people must be the kind that complain for everything n get nowhere in life, Suckers! Peace out :-) We will be recommending Cinderelas to great people.

Awful awful business. I Dont even Know Where to start. I can’t believe this business with such low standards can still be in business. Customer service is not an option here. The Better Business Bureau will definitely be my next website after this. I was here for a quinceanera dress and ordered a package deal to top it off. I made 4 trips to the place for fitting, praying before every single one that they would get it right. So on my last visit, as I’m walking in., the dress is being walked over to the tailor so I’m asked to wait 15 mins for it. Mind u they had 2 weeks to do it. Still the same problem, big from the waist and dress had different lengths on the bottom. I couldn’t help to give up on alterations so I said I would take it and get it altered elsewhere. These Mickey Mouse quick fixes were getting me nowhere but exhausted. So at the same time I’m witnessing a customer cry with her daughter who’s also there for quinceanera fitting. She got a red dress brought in instead of a magenta or hot pink dress, wrong brand (knock off) and wrong style. Her quince was scheduled in 2 weeks. Nice job right? You’d think they would scramble to help her out of her dilemma. Umm not at all. They left empty handed with broken promises. At this point I’m thinking. Let’s just get the F* out if here. Our package items were basically trash. Flowers were dirty and not appealing at all! The display case is nice but not the actual product u take home. So this is my favorite epic fail: The tiara she requested on the day of contract, they could never find and kept saying the next time u come we will have it, so last day still no crown. When I approach the manager and tell him all my misfortunes, the sales lady magically pulls out the tiara from a cabinet behind the managers area. Wtf? «This is yours, this is what u ordered it even has an order sticker for you». I was floored. Wow, like a magic trick. I gave up and picked up all the trash I had payed for and was civil for the sake of my daughter. If she weren’t with me, who knows how many Sailors and lunar moons would have been wreaking havoc. Worst possible experience. You are there for an exciting experience and my daughter replies with «Mom, what is wrong with humanity!»

I don even want to give them a one star. They are so rude. I went their to get my wedding dress they did not have it on time and my wedding was the next day. The manager said it was not his problem hey said that I could go and and get it the next day at 6pm and I was getting married in the morning.

I got my wedding invitations here, the sales lady didn’t know to much about her products. My invitations came back with a black border instead of gold. The proof is a fax copy so you can’t see the color. If you complain they pull out the contract and say here this is what you ordered BUT it gives you the order number and it clearly said gold. I spoke directly to the printer and THEY offered to reprint not the store. It was too late to reprint had to use crystals to cover the black border. Funny thing is that they didn’t stick to the contract when they called me to say they undercharged me $ 36.00 and needed to agree to pay if I wanted the invitations ordered. Maybe if the owner paid the employees their due overtime they would be more helpful. I drove afterwork in LA traffic to pickup my invitations, arrived 15min b4 closing and they were gone because they don’t get overtime. Had to drive back the next day to find the rudest guy name Freddie who angered me so much with his nasty attitude that I stormed out of the store with my invitations (just to piss him off) left the envelopes behind (on purpose because I still owed $ 36.00 for the return address on the envelopes).I should have left the store when I was viewing the invitations and a lady complained that her order was wrong they agreed to re do it but it would be ready on Tuesday two days after her party Saturday. Had my mother in law with me and she doesn’t walk much so I decided to risk it «/​At the end the invitations were saved by another store that suggested I use little self stick crystals they looked amazing.

This place is horrible. As I write this review my Fiancé has been waiting for over an hour to try on her dress. The people are horrible at answering and returning telephone calls. They promise one date for delivery and when you go to pick up, they will claim that they never told you that what your pick up date. I’m the groom and I can only imagine what my fiancé is going through right now. Save your money and go some place else. This place over promises and under delivers

Do your research on the pricing they give you. They quoted $ 1,400 for a wedding gown. I found the same gown on the Internet for $ 899.

When I was chosen to be a godmother I was honored and I of course asked what can I buy? I really didn’t need to get much since she had already been given lots of things already but I was asked to get her flower wreath… At first I called many florist and either I was saying it wrong or there was miscommunication but no florist would make it for me.
I then started to search at baptismal/​1^st communion stores but they mostly only had headbands (for small infants) or they had 1^st communion (with veil) also I was having the hardest time finding ALL white. On my drive down to ESPN I glanced at was on Broadways but since it was past 6, there was no street parking, I told myself I would return the next day during my lunch break.
I ventured off and luckily found parking 2 blocks of Broadway, I went to 3 different bridal stores and baptismal and all the same issues, too small, not white or with a veil. I needed something delicate, all white, not a headband and would fit the head of my soon to be 3 year old goddaughter… just as I was going to give up and risk making one myself I decided to stop at one more store.
I was greeted immediately and asked what I needed, usually I would get we don’t have that but we have this and even then it would be god ugly. but this time I was able to give a sigh of relief when she brought out exactly what I have been looking for the past 2 weeks.
I was even more pleased with the price and as if it couldn’t get better, it matched my goddaughter’s dress as if came with the dress. It was perfect and she actually enjoyed wearing it at the baptismal service…
One brownie point for being a new godmother.