Chase Bank

Customer service here blows.
The outside ATM wasn’t working so I went in to deposit my checks. The teller told me I could use the ATM outside, I told her it didn’t work, and she said let’s go check. What the heck lady, just deposit my checks for me. We walked to the outside ATM, it didn’t work of course, and then we went back in. If you’re familiar with this location, you know that you can’t walk back into the bank from where you exit to the outside ATM. I had to walk around into the building and into the bank twice. Finally, she deposited my checks. When I left, I saw there was a long line behind me and two tellers handling the customers. Super slow service.

Banker Daniel Yang was very helpful at reviewing my accounts and really took his time to help his customer. I also misplaced my phone while making a deposit and they had it locked up till I returned and picked it up. So thank you.

I don’t get why this bank location never has enough tellers during the lunch time rush. Seriously it’s located kinda in the center of hundreds of businesses. Don’t think youre going in & out and still have time to eat. Not at this location

WTF? ATM doesn’t dispense cash???
BIG ZERO ON SUNDAY!!!
Corporate America at its worst!

I like this location! Although it’s not entirely close to where I work (have closer one in Little Tokyo), it’s still a nice little workout and manage some personal business at the same time at lunch time or after work if I was staying late out here. Building it is located in, is also nice and has an interesting design.
On to the actual business, every time I’ve gone it’s always empty, service was always prompt and courteous; never encountered any problems. Other than that, there’s not much to say, it’s just another Chase bank in downtown that’s fast and convenient. (At least the times I’ve gone).

Every time I come in there is no one at the business transaction window! Today I had to wait in a line of over 10 people. Teller told me that the business lines was not open, that today they only had a regular line. Very inconvenient for business.
Extra star is for Jennifer, she is very amiable and helpful.

I go here at least twice a month, they are always super courteous! Great customer service and there is never a line. As soon as there is two people in line someone jumps on a register.
Today specially, I was running late, stuck in horrible downtown LA traffic, and I needed to make an important deposit. I called and they stayed a couple of more minutes opened. Thank you again, you guys rock!!!

The WORST customer service I have ever received. The manager who I dealt with was the most pompous, arrogant person I have ever met. I have been banking with chase for over 10 years and I just experienced a fraudulent check situation which Chase REFUSED to do anything about. I have since called customer service and they are assisting me but the manager at this branch had zero time for me. I would recommend going anywhere but here!

Been banking with Chase Bank for a few years. Started out in Venice where I had a run in with the manager with my service animal. She needed to be reminded of what a service animal is.
As for this branch, it is great. I live next to downtown so this became my branch. Parking if free when validated. The entire bank employees are amazing and acknowledge you by name when you walk in.

Very customer service oriented, I have had great experiences here and the subterranean parking is validated! Personal Banker, Joseph Valadez, rocks! Everyone has always been helpful and knowledgeable.

Friendly, easy to walk to for those of us who work downtown, and never had a wait to see a teller. ATM outside accessible for after hours cash pulls.

FYI — Although this is described as a full service retail branch with mortgage services (at least at the sources I looked at online), it does not have lending services in the bank. I can’t comment on anything else, but just in case that was the reason for your visit, I thought I’d save you a trip!

This Chase branch is worthless. I have had excellent service at other Chase branches (especially branches outside of Southern California), but the employees at this branch are rude and lazy.
I needed a document notarized today, so I went to the Chase branch closest to me on Figueroa and Sixth streets. It was about 5:00 p.m., an hour before most Chase branches close. The banker I spoke to was very courteous and helpful. He explained that the branch’s only notary was out of the office today, so he called nearby branches to see if someone could help me. He asked if I was a Chase member, and I told him that I was (which I am). After making a few calls he said the Chase on 400 S. Hope Street could help me. I thanked him for his help and hurried up the steep hill to this branch on a cold and windy late afternoon to try and get there before they closed at 6:00 p.m. Being asthmatic, this was no easy task.
When I got there (out of breath) I told a teller that I needed a document notarized. A banker then came and asked to see the document I wanted to notarize. More precisely, I didn’t need the document notarized, just my signature on the document. I showed the document to the banker, and she refused to help me, saying she could only notarize Chase documents. I explained that I’ve never had this problem before, and that I’ve had Chase notaries notarize non-​Chase documents before. She didn’t care at all, and rudely repeated her original statement that she could only notarize Chase documents. She then turned around and returned to socializing with her coworkers as they stood around doing nothing while they waited for the workday to end.
First of all, there’s never an excuse for rude service. Second, it makes no sense that a notary will not notarize a document. The State of California issues a notary’s license, not Chase. If I’ve got a document to notarize, any notary should be willing to help me. If they didn’t want to help me they should have explained this on the phone to the banker at the Figueroa branch before I hiked up the hill to get to their branch.
The difference between the two branches was stark. The first was friendly and professional, and they went out of their way to try and find a solution to my problem. The second was rude, and it was obvious they just wanted me out of their face so they could hurry up and go home.
This branch upset me so much that I created this Unilocal account solely for the purpose of making everyone else aware of what a lousy branch this is. I was disappointed to see I couldn’t give it zero stars. I will be closing my Chase account as soon as I can switch over my finances to a new bank, and this branch is to blame.

first of all, this branch is virtually unmarked, much as it was when it was a washington mutual in the recent past.
i have posted photos of the generic parking lot entrance to the bank parking, on hope, just south of the main plaza with the monumental white penne (pasta) sculpture. [there is, i just discovered, a chase bank sign on a piece of marble, under the ‘mellon bank center’ sign, but they are both in brass gold letters, virtually unreadable unless light is reflecting on them.]
so look for the white pasta sculpture.
i hate underground, or indeed any parking structure in los angeles, not least because they are all shoddily made, and will be the first thing to fail when the Big Earthquake finally hits. [as we are long long overdue for same, be ye prepared ! !] additionally, the abrupt switch from blinding sunlight to darkness is a liability, especially since l.a. drivers are not paying attention when light is consisitent.
you have to go down at least two levels to get to visitor parking. the whole lot is automated, so you have to get a validation, then visit a machine, that, charmingly, seems to be narrated by stephen hawking. the machine puts some marking on your validated ticket that permits you to exit the lot. otherwise, you are foiled, because the entire lot is automated.
one redeeming feature of this building is a glass elevator. it’s not a great glass elevator, but at least it’s clear.
staff at this chase bank have been pleasant the times i’ve visited.
i usually go during off hours, regarding downtown mobs. it’s not worth it to do otherwise.

Apparently this is the closest Chase/​Wamu branch to Echo Park. I went around 5pm on a Thursday. Great for getting there, terrible for leaving.
Branch is nice and neat looking although not very accessible. You must park in the underground parking garage and take an elevator to get to the bank. However, they do validate for one hour of parking (definitely nice when parking is $ 4 every 10 minutes in that garage).
The place was not very busy at all. I suspect this was because it was after 5 when most downtowners are headed home. However, it could just be due to the parking and location of the building. I’ll have to come at another time to see.
If you happen to be at this branch around 5:15 on a weekday, try to avoid going southbound on Grand (that is where the parking lot exit dumps you). Circle back around the building to Hope St. and go from there or else you will want to shoot yourself in the face.