Casper

We enjoyed the initial mattress unboxing experience almost 2 years ago, and have spent thousands of hours sleeping on our Casper. ¹¹⁄₁₀ would sleep again, every night. Just recently we added the Casper pillows and sheets to our bed, and they have been phenomenal as well. Very breathable and comfortable sheets. Love how voluminous the pillows are. The icing on the cake is the personable customer service. Casper sent us a gift for Valentine’s Day last year. Seriously. We have persuaded our friends to join the Casper family, and we have heard nothing but great things. Get a Casper, and go to bed. Do it.

This bed is as hard as a rock. I have had it for about 2 weeks now. I have had to add a foam topper just to sleep. otherwise I get very sore. my girlfriend loves it, but we are debating returning it before the 100 days because its not very comfy.

Our whole experience with Casper has been great, from our initial appointment, our trial nap at the Casper house lol, to the delivery process. We’ve had our mattress for 3 weeks now and I’m loving it, best sleep ever. I’m so glad we found them!

1÷24÷2016 — Update
We have now had the bed for a month and a half. The bed is incredibly comfortable — at least on one side. I’m not sure if it’s a fluke, but one side of our Cal King is more firm than the other. The less firm side is AMAZING, but the firmer side is meh… This… mixed in with the unforgettable delivery experience… 2 stars.
12/​10/​2015
Casper needs to get a handle on their distribution process & channels! — We were told 4 – 5 business day delivery. A week passed. We called Casper and was told the mattress was never picked up from their Casper warehouse. Fast forward another week and UPS had posted «Out for delivery» for 2 days now, and learn it had been forgotten at the UPS warehouse. The full customer experience does not end after being offered coffee and cookies in Hollywood. They have access to the UPS tracking numbers, as well as inventory that should be moving. Basic operational metrics should give them these alerts. As a young, mainly internet based company I am thoroughly disappointed in their lacking grasp of their own customer experience model and distribution channels. I will update my review once I actually receive and use the bed. BTW, the single star was for the showroom staff who were polite and offered us coffee & cookies.

One Mattress for everyone, that is not true. I like hard mattress and my partner likes it soft.
It is a piece of foam comes in a small box. I should have known better.
Also don’t try to call and set up return over the weekend because no one will answer the phone.
I would say, this is a temporary mattress like you would get from Bed and Bath for people who are visiting for the weekend.
For a real Mattress you should go to a real Mattress store and select one comes in a real size not in a small box pressed down. Great marketing people but sometimes can be misleading.
Do yourself a favor and don’t make the mistake I did. Go and try any product before you buy.
I would never buy a shoe without trying it on so I am going to a Mattress store to select my new mattress. Believe me they offer same deals and sleep trials as well, I already called.
Hope this blow up Mattress will be picked up soon since it is been sitting in my living room for a couple of days now. This is a brand new company and who knows how long they will be around. Other Mattress Stores been in business for over 30 years like Sitn and Sleep.
By the way their showroom is a house one of their owner /​investor lives in, not a real retail store as we found out after the purchase. Don’t be fooled by all the advertisement!!!

I was informed about Casper through a friend. After reading the limited info about them (they are a new company as of 2014 I believe) I wanted to check a bed out. I was happy to find that they had a showroom in LA. I made an appointment (walkin’s are welcome as I found out) and went to the house. Located in the hills was nice from a wow factor and they did try and make you feel welcome. The sales guy I got was a bit green but nice. After laying on the bed for about 15 – 20 mins I decided to purchase one. I was also lucky that they had a bed there and could take it rather than have one shipped. In addition they had several deals going on at the time and was able to take advantage of them.
I have only had the bed for a week but I am enjoying it. I do plan on getting the topper (that they offer for free after 30 days if you ask for it).
In general it would be nice if they had some more options however I like the bed and feel that it was a great purchase considering the price point. I would recommend anyone in the market for a new bed to try it out. Also with the 100 day policy it make the decision easier.

Although I found Casper personnel to be cordial; the mattress itself is pretty run-​of-​the mill. They only offer 1 type of mattress. Although they have a return policy; it not that simple. This is a gimmick; you’ll be better off buying a mattress at a real mattress store.

Wow. Sorry I put this off for over a month since discovering the Casper brand.
My husband and I came here more as a part of errands we were running on Saturday. Fun errands, like picking up our case of wine we had ordered from Bar & Garden and also coming to this amazing location to try out a mattress. We had no idea what we were walking into. Amazing views, expansive space to sit and hang out.
Greeted by the two people working that day we were asked to fill out the iPad with our info, since we didn’t have an appointment. We sat on the huge sofa to do so as they asked if we wanted anything to drink. We had just had coffees from Alfred, so I’m thinking no. Then they list «mimosa» last. My ears perked up. Mimosa?! Yes, I will have one of those. They also brought us over some freshly baked cookies. Is this place heaven? No, not yet.
Then after a short wait, and one mimosa later, we went into the room without the view and got to test out the mattress and pillows. Omg, both are amazing. We went home and bought two pillows immediately. We are still deciding on the mattress for reasons of possibly moving, but I guarantee you Casper, we will by your mattress eventually!

Nestled up in the Hollywood Hills, is the Casper Mattress showroom. This is how showrooms should be like, they flipped the script on this one. Instead of a dull fluorescent lighted room filled with dozens and dozens of uninspiring mattresses, Casper show cases their mattress in a house in the hollywood hills, with an amazing view. Its very aspirational… let your imagination go wild. You too could live like this.
SO after you filled in your information for the guestbook, the hosts might ask you if you want some drinks… they had water and also a selection of drinks at the bar. After which you’re lead to the room with the Casper mattress, and then they tell you to check it out, each time people take a nap on it they put fresh sheets on it. I think they fully expect you to take a quick power nap on the bed. I know I did. Everything was done at a very relaxed leisurely pace, no rushing you, no upsells… in fact the hosts aren’t even sales people, you have to go online to buy the bed.
As for the bed itself… its actually damn comfortable and has a great satisfaction guarantee/​warranty. Test drive the bed for 100 days if you don’t like it you can return it for a refund on their dime.
You can make an appointment or just walk in. I walked in on a Tuesday afternoon and had a craze-​mazing time.

For starters, the location is unreal. This place is nestled in the Hollywood Hills and gives breathtaking views of LA.
Having been a recent purchaser/​sore user of the Yogabed, I was skeptical of going down the foam mattress route again.
As luck would have it, we were in LA for vacation and decided to stop by the Casper showroom, I’m so happy we did. We were politely greeted at the front door and were given some personal time to try out the bed. When we get back to Portland, I’ll be ordering this mattress and sending my Yogabed back. The Casper is so comfortable — lesson here: foam mattresses are not all created equal
Thanks for the hospitality Casper.

This is a review for the showroom and the bed itself. I find it hard to buy a mattress without testing it out first. Yes, they offer a 100 day free trial but since they were only an hour away, wife and I decided to make a trip out of it. First, it’s not a showroom, it’s a house, a very nice one, that they converted in to a showroom/​office. You should make an appointment. Parking might be difficult as it is a residential area. Long story short, we ended up buying the mattress right there and took one with us.
The bed itself and why I like it. I’m really not a fan of the mattress industry as it doesn’t really help the consumer to make the right decision. It’s not like going to the groceries and buying a can of soup and know what’s in the soup. I really didn’t know how harmful beds were and so decided to do some research and found zillion biased reviews after another. A lot of reviews were about the comfort of mattress but come on, it’s as objective as it’s going to get. Bottomline, I found Casper beds will give me a good night sleep without a lot of harmful chemicals you find in other mattresses without having to fork over thousands. This was very important to me as I didn’t want to be sleeping on nasty chemicals. I dig the fact that they’ve cut the middle man out and is as efficient as you are going to get for a mattress company and not to mention just offering one type of bed! I’ve slept several nights and I’m really liking it. It’s a shame that we spent over 1000 on a coil bed five years ago and it already needs replacing because it sags so much. We’ll see how well Casper beds last but I’m liking my chances with the proven materials that they use.

So this is a residential location in the Hollywood hills. Amazing view. Two rooms with beds so you can try the mattress. They offer beverages and small snacks as you wait. Salesperson, Amanda, was wonderful even though we showed up 30 minutes before closing.

My wife and I stopped by today after making an appointment and couldn’t have been happier with the experience. The «showroom» is a gorgeous house in the hills and it’s not your traditional mattress buying experience (in the best way). The mattress is one I would recommend and the price is reasonable – but the service is what makes it great. Shaden was super helpful and even offered mimosas or any other drinks while we were there. So glad that we visited – wish nothing but the best for Casper and hope the rest of the mattress industry starts to take note.

Beds are subjective.
I tested two or more dozen beds and went to many show rooms… And though I didn’t purchase the CASPER bed, being greeted by smiling faces, at a showroom with a killer view and offered donuts and a mimosa?
How could it be better?
I went there because a friend LOVES his Casper bed.
For me, with my size and my body quirks it was MUCH TOO SOFT. But the experience was AS GOOD AS IT GETS.

By far, the best showroom EVAH! Seriously. The beautiful & inviting Hollywood Hills home around the corner from Château Marmont is to die for. The view is ridonkulous. The experience alone is incredible.
Casper offers one type of mattress, available in a variety of sizes. And while I wanted nothing more than to drive home w/​my new bed, I found it to be a tad on the soft side for my taste. They do offer a mattress pad to firm or soften the bed, in the event it’s not exactly to your preference, however they request you test out the best for 30 days first.
But really, they have a great 100 day trial period and money back return policy, so I guess you have nothing to lose. I think I’ll just wait and find a firmer mattress one day. Hopefully an equally exciting showroom, too, but that’s not likely!

Saw a post on facebook about this place and curiosity got the best of me. I guess I’m in the market for a new mattress so I figured why not check this out, it looks interesting.
This is a very cool way of setting up a showroom to show off the product. The house is very inviting, it’s a beautiful place. The host was incredibly sweet and hospitable. The view is fantastic. There is a camera in the room though, so you should remember, this is a showroom for a business, this isn’t a hotel.
The mattress itself was very nice, but not really what I want. It is more supportive than a traditional foam mattress, but I guess I’m just used to the springy feel of a traditional mattress. Despite that, I love the execution of the campaign so much that I am immediately a fan of the brand and would be open to considering more of their products in the future.
If they made a pillow out of that mattress material, I would have bought it on the spot.