Carroll Voice Over Casting

I was referred to Carroll by an acting friend of mine last year. I explained a year ago that I was taking classes towards a demo & wanted to work towards this end.
Initially, I spent $ 1,000 to be coached. This lasted until December of last year. In hindsight, I should have gotten a receipt.
Then this year, I was told that I would need to pay another $ 1,000 to have more sessions. Again, I never got a receipt and my sessions have been sporadic. In March, I started to feel abandoned and I haven’t heard from Carroll since this time. I basically send an email asking when our next session will be, then last minute I get cancelled on.
Being a patient person, I say that’s «fine» when this really should not have to happen.
Finally, I realized I just cannot work like this and expect my skills to develop and grow at this rate. I emailed Carroll — back in July of this year — begging & asking for a refund of the $ 1,000 providing my address and she apologized stating she has been busy booking and her assistant was out of town and apologized that this is not my fault. For once, I agree! We made an appointment to meet and she said she would «even throw in a free session». I felt bad for her, but still it was not fair to me.
I felt bad so I said yes, but upon further reflection, changed my mind and told her that I don’t want to go through this anymore, that I just want a refund.
I have a busy schedule and life of my own which I have told her so I said I don’t want to talk about this anymore so please don’t call me. I even asked politely if she would respect my wishes.
What happened? She called me twice, left me a voicemail and of course when I don’t answer, she emails me and says «please feel free to email or text» after she stated in her voicemail «I have given you undivided attention». She was nice and gave me undivided attention, but I wanted to move forward and progress and we were just going super slow for me to feel progress.
I told her in my email that I did love working with her, but as an artist and as a human being, I need consistency in my life. To grow.
Since I haven’t heard from her since March then suddenly she tries to help me now in August, I think this is very & truly unfair to me, so much so that I want my money back.
I know she is a nice person & books a lot of people for work, but I don’t want to work like this where I feel like I am not advancing or progressing. It is sad that I have to feel this way just to get my money back, but I will never be able to buy the time back or the anguish this has caused me.
I finally got refunded in mid-​October for $ 1,000.
I am sad that I spent almost 2 years, $ 2,000, and no demo done.
I never meant this as a personal attack, but I just wanted my refund so I can progress to the next level.

Attended a workshop with Carroll last evening and learned so much about the business of being a voice actress.
Carroll is absolutely the best and you can always depend on her to give you great direction.
She is a jewel in this business and when someone asks whom I recommend in terms of casting I always say Carroll Voice Casting.

Carroll is hands-​down the best in the business. She knows her work, gives great direction and is one of the nicest, most genuine people you will ever meet.

Everyone knows you just can’t do better than Carroll in the vo industry.
She sets the gold standard.
I have booked jobs with her, as an artist, and I have a number of friends in entertainment and advertising who only go to Carroll when they need spot-​on voice casting.
She’s professional, personable and just a peach to work with!