Carmel Stevens – State Farm Insurance Agent

Do not use Carmel Stevens. He does not return after several complaints and requests. He hires incompetent employees. I have been a loyal customer over 16 years. I have purchased several vehicles and never had so much trouble as I did this last time. I was billed for a vehicle I no longer owned because the genious Mary Lou attempted to blame the back office when her dumb should have stop the autopay. When confronted explains to me she has never did that before and the billing/​autopay department are back logged. Then on several occasions I requested a call back from Carmel and per Mary Lou he received ALL of my messages. I would not recommend anyone use this office. I am now in the process of filing a complaint with State Farm corporate and changing agents.

They never call back. I called multiple times and left several messages cause I never received my insurance cards so I was driving around with no insurance card. Then I even called the customer service number and they even left the office urgent message to call me. Still nothing. But the one time they needed me to sign a paper they wouldn’t stop calling me. The service is horrible. So I finally switched.

I used to have AAA before switching to State Farm. They were able to save me over $ 100.00 a month… With better coverage for both of my cars, and even added renters insurance… All for LESS than I was paying! The staff is so sweet, always willing to answer any question I have, and always respond timely. Carmel is great! Very friendly and a pleasure to work with. I am completely satisfied with the service, and would recommend them to anyone!

HORRIBLE. zero contact. i don’t even think he really exists… and don’t count on getting a timely response from any of his employees. i usually have to send an email a second time w/​caramel copied to even get a reply. i could probably try and request a different agent but i’m leaving for Farmer’s insurance instead, I’m just fed up.