Caliber Collision

If 5 stars are as good as it gets. I have to add 5 more. From the moment I drove in — I was met with a smile and the feeling service is king. Ask for Tony — they are all experts. Tony gave me VIP treatment. I was given a detailed explanation on what to expect, if the estimate was to change after they looked under the problem. With years of experience, Tony gave me a fair estimate and even adjusted my estimate to meet his quote. Tony personnel called to update me. The car was ready ahead of schedule. My wife a skeptic, call Toyota, to get a recommendation. They recommended another body shop. I am so pleased that the work was completed at Caliber and my wife will never second guess my decision. Thanks again Tony and the team at Caliper, Pasadena.

I brought my 2015 «black» RAM 1500 into the shop for repairs to the door a couple months back. The door shell had to be replaced and painted. The truck had approximately 5K miles with flawless paint. I get my car back and it looks like they used a sander to «blend» the door with the cab and front fender. They manager stated after the project was finished that they weren’t skilled enough to match new paint without blending the old and new which consisted of buffing the $^*^& out of my new truck. I brought the truck back and was told they had 3 different individuals look at it, but couldn’t see a problem. I find it absolutely ridiculous that the passenger side of my vehicle looks brand new as it should; however, the driver side cab, door and front fender is complete garbage. Don’t waste your time or money. I now have to take my car to a professional to get the paint corrected.

This is my third car I brought here over the past few years. Honestly the best body shop around! 1-​the customer service is fantastic. Very professional and friendly. 2– the quality of the repairs are unmatched. You can’t even tell there was work done. 3-​they get your car back to you ahead of schedule (from my past 3 experiences). Its the little things too, the candy/​popcorn in waiting room and the car wash they give when you pick your car up. All around great experience. Tony is the best! They truly care about you and your car. They have a text system where they text you each step of the way. I got calls too updating me with the status. They take extra time to male sure you know exactly what’s going on with your car. My car looks brand new and the car I had repaired here a few years back is still in perfect condition too. This is the only place I will be going in the future. Quality work & friendly staff.

I took my Chevy Captiva there after an accident. They are professional, friendly, and constantly communicate on the progress of your car. You receive text messages every few days with updates. Several months after the job was finished there was a problem with my car that may or may not have been related to the repairs and they inspected everything for free just like the warranty states.

I went to Caliber Collision in Pasadena to see if they could get paint off of my car that was caused by a wet parking lot divider. There was paint on my tires and all along both sides of my car. They did a great job getting the paint off. It looks brand new. The staff was great. Especially Tony, who assisted me all along the process. They dropped me off and did the work while I was at work, and then picked me up. Big shout out to this location. They did a great job!

Caliber took my car and gave an expert report on how and what damages were done. They also took immediate care of calling the rental car service to pick me up after I dropped my car off. They updated me on how the status of repair was going regularly and had the car ready before the estimated time. The body work is flawless and they returned it to me in a condition better than it was. Trustworthy. Thank you Tony and all at Caliber.

Nice people, very quick even though they are in such high demand. got my bumper fixed here and I will be returning soon for a new scratch that appeared on my car:(

I don’t have a clue as to why Unilocal removed my factual, non-​emotional, and DOCUMENTED (with photos) review of this place — you would think they would want to warn customers as to what I reveal about their work– but I guess they are doing it more .to protect bad businesses (and you might want to note that EVERY review after mine on here is absolutely GLOWING as if they just visited Heaven… do you genuinely think there are this many real customers who feel the need to go this far out of their way???
In any case, here’s the simple scoop (and I will post this everywhere online until Unilocal stops censoring bad reviews): They left my car with paint bubbles, runs, and indentations where there were none when I brought it in; scraped the edge of the exterior of my driver’s door; and left a big, gooey, petroleum-​solvent-​like permanent stain on the top edge of the light-​grey inside of my passenger door.
Do they give free coffee and get your car back relatively quickly? Sure.
But if you actually care about your car — and would like it to retain its resale value — I would look elsewhere.

I am so pleased we went with Caliber Collision after an accident. My insurance company suggested Caliber Collision so we decided to check them out and I am so happy we did.
They did a wonderful job fixing the car but what I was most impressed with was the communication. Every day (or every other day) we got emails letting us know how the progress was coming along. They kept us informed every step of the way.
We worked with Tony Maldonado and he was awesome. So friendly & helpful. Making sure we knew everything that was happening, called a couple of times with updates and just a super nice guy!
I definitely would recommend Caliber Collision and Tony Maldonado!

Alex Barcenas (Center manager) was very professional resolving my problem. he was polite and fast with my estimate

Had my bumper fixed on my Audi A4 they did an excellent job, great customer service the really know how to treat there customers.

Had my car fixed here after an accident. They did a fantastic job, and super quick!
They explained to me everything that needed to happen with my car, so I could easily understand. Then it was fixed ahead of the estimate. Great customer service.

Amazing customer service! Brought my car in on Tuesday morning thinking that I wouldn’t get it until after the holiday and man was I surprised I got it back on Wednesday looking amazing! Thank you Tony and everyone there!

This body shop is amazing I came in on a Monday with minor front end damage on my 08 civic they took it in right away. I don’t have rental insurance but a gentleman named Alex was willing to cover a rental for me. My car was ready in 3 days amazing. Pick up my car on friday my car is better then before they took great care of me and my civic every one there is super nice chris from mercury insurance and Alex are awsome. I would recommend caliber collison center to everyone. For my first accident they made it very easy. kThanks so much

We had great service and great quality the truck never looked better until they finished there work they promised the truck would look like new like if nothing ever happen to it and that’s what happen. If I needed to come to a collision center I would come back anytime no questions asked thanks to Chris and Zamir

Best body shop ever! Got into an accident and wasn’t looking forward to leaving my car for repair. the customer service was definitely outstanding! From the first day I took my car in I was automatically greeted and comforted by The receptionist Coral. Throughout the process I was constantly receiving emails (that were not annoying) with updates of my car, not only was that awesome but so were the calls from tony I believe his name was… anyway if you’re looking for a place with awesome customer service and great work this is definitely the place to go! Keep up your great customer service caliber!

They had the adjuster come out for the estimate, then later said more work was needed, never contacted me when the car is ready and never contacted the adjuster for the extra cost, I paid the difference to get the car out before the weekend so I don’ t have to pay for extra two days of car rental. They never called me to notify me that the car was ready, they were just going to wait for the insurance adjuster, who claims he never heard from the body shop.
The work wasn’t even done right with paint overspray and dent on the door. So I had to return the car again so that they can do the job right. The insurance company can’t seem to get in contact with the shop to figure out how to reimburse me for the extra I had to pay out, so now I’m out several hundred dollars, all because I took my car to this place.
I’d definitely avoid this place. Poor quality of repair, poor communication with customers, and poor communication with insurance companies.

Great customer service and body work done on Honda Civic. No hassle. Car was completed in 4 days and cost $ 3k. This price was very competitive compared to a few other estimates I received. Tony was very helpful and the lady at the front desk was very nice and professional. Would defiantly recommend this place. Before and after pic will be posted momentarily.

Want to give a shout out to Alex and Tony, who helped me with a body repair on my VW Touareg, following a minor collision (I am ashamed to say was me vs. a telephone pole!). I bashed in my right rear panel and light assembly. Caliber took great care of me and my car, with speed and great attention to detail. I’ve been to a lot of body shops, and have a pretty thorough reference point, when I say that these guys and gals are real pros, are personable, honest, and helpful. Of course, I hope I never see them again, but if I do need some assistance in their area of expertise I will certainly seek them out! Thanks, Caliber!

After writing my review the people at Classic Collision Center reached out to me to right the issues that I had experienced. I had a really good talk with them, and what impressed me was their willingness not only to say our bad, but also to right those wrongs. They also used my feedback as a training opportunity for everyone, so I think that they truly understand the importance of these reviews.
My car is all fixed and looks better then ever thanks to their detailing it again. The speed at which they work is also greatly appreciated. I was fortunate enough to have a spare car sitting around (thank you friend who decided to travel the world and leave your car with me) so I wasn’t worried about rental payments or anything, but knowing that they do fast work is a huge plus to me.
The one thing that I have to ding them for is customer service transparency. The first time I dropped my car off he did the estimate and I never heard back from them till the car was ready. Same sort of situation this time around too. Dropped the car off, was told someone would call me on Monday, Tuesday rolled around and my car was ready. Not a huge deal, but I feel like when someone says we will call you should call.
I am VERY happy with the speed and the work that they did. I’m considering taking it back in to have them give me an estimate for the front bumper, which after many years has taken some lickings from rocks.