Cal State L A Federal Credit Union

Best credit union I have ever banked with. Staff is so helpful and friendly. Fast and professional service.

Seriously… I’ve tried calling this place so many times over the past few months and each time end up being on hold forever. They claim to have fixed their phones, but word to the wise… save time and just email them if you can’t get through after 5 minutes.
They recommend calling back if you’ve been on hold for 5 minutes, but how many times can I call and still get the same result of elevator music and increased impatience for a rep to pick up. My ears are burning and fingers hurt from listening to the music, dialing/​hanging up/​redialing process! Emailing them gets there attention. The only reason why I haven’t switched to another credit union is because I’m lazy! But once I get past that… I’m finding me another.

I’ve been with this credit union at least 12 years. The customer service has been declining over the years. For basic deposits and withdrawls, sure everything will seem okay just don’t expect anything more than that. Auto-​loans, forget it. Bad service. Special accounts like CDs, they will close them out without notice and transfer your money anywhere they want without notifying you. Terrible! After a series of problems with this credit union, I considered many times closing my account but would hold off due to having had an account with them for so long. It’s cost me too much money to maintain my account with them. I’m not sure why I remained with them so long. They make too many mistakes and even though they’ve bounced several of my checks because of their mistake, they refuse to accept fault and I’ve to pay the third party fees out of my own pocket. After being yelled at and mistreated by the woman who stated she was in charge of the checking department, I knew that I had had enough of this place. I know that they are now under new leadership and hopefully they will re-​train their staff starting with the checking department gal but this place really needs to be turned upside down and be started from scratch. I do have to say though that there is a gentleman that works there that has been helpful although most things are out of his control.

While the location may not be the most convenient, because I am an employee of CSULA and therefore have parking access, the institution itself is excellent. The staff are friendly and always helpful.
I do not understand the review where the individual accuses an employee of stealing. Each time I have deposited cash, the cash is counted and placed on the counter between the two of us. Stealing would NOT be easy.

This bank isn’t very easy to find. It’s not terribly difficult, but I didn’t even see the bank from the street, until I did a U-​turn and drove back down.
Like other reviewers said, the tellers are indeed super friendly and helpful. My only complaint is that they really don’t have any locations, don’t reimburse ATM fees like say ALLY bank or some of the internet banks, and they have fees for EVERYTHING. It almost makes Bank of America look cheap. I just joined, because I’ve heard that it’s a good idea to do business with a credit loan if the need arises in the future for home or auto loans.

I’ve been banking here since I was 18 and I’ve never had an issue with them. I’ve received loans for various this gs. They have a wonderful staff and thankfully not located directly on campus, where you’d have to pay for parking.
Tellers and agents are super friendly and nice also. Only down side for me is that they are not that convenient for me anymore since I no long go to school at CSULA.