Budget Rent A Car

Disappointed! This place really went downhill after it merged with Avis. All the corporate *cost saving* signs are there: longer lines; fewer staffers; older, lousier car fleet. I reserved a full size car for a week during the Christmas holidays and all they had in the lot when I got there (on time, I might add) was a 2-​seater Mazda convertible. like a toy car! no room for anything! Luckily Enterprise had cars available, so I’m switching back. You blew it Budget.

I got sent here by my dealer as they were fixing my car. Ron didn’t greet me just asked me for the name on the reservation did my paperwork and gave me the key. When asked him which was the car said just use your key and you will see which car it is talk about bad customer service. This has been the worst experience that I’ve had with renting a car. Save yourself the time from going through this bad experience plus bad customer service. Do Not Rent from here.

Do yourself a favor and do not rent a car here.
I was sent here to get a rental while my car was being fixed. In the final billing somehow wires got crossed, and Budget charged me instead of the car company. Obviously not ideal, but these things happen. I immediately called Budget and the car company, and the car company issued Budget a payment. I was told by Budget that I would be refunded in 7 – 10 days.
Here we are, three months later, and I still have not received a refund for this erroneous charge. I have called Budget’s national customer service and this office at least a dozen times each trying to get this refund. The national Budget office has no idea what’s going on and doesn’t seem to be able to help me. And this office got a new manager in December and he has told me every time I’ve talked to him (that’s only when I catch him in the office, because he has never, ever returned my calls) that this isn’t his problem because this mistake wasn’t made on his watch. I’m still out hundreds of dollars and am at my wit’s end trying to figure out what to do. The car company has been doing their best to help me get a refund, but the flagrant indifference and/​or incompetence of this office has thwarted all of their (and my) efforts. The car company that sent me here has assured me that they’re never going to use Budget again. I’ve never had such a horrendous experience with any company of any kind ever.
Look, I’m sure this sort of thing isn’t going to happen to most people who rent a car here. But rest assured, if there is some sort of mix-​up or some problem, it will not be resolved and you will have to pay for it. In my case, it cost me hundreds of dollars. Do yourself a favor and rent a car somewhere else.

Be careful when renting a car internationally with these guys. When booking through Orbitz or any other third party site. They give you a lower price, in this case $ 90.00 for 5 days with taxes included. When I got to Nicaragua they were asking for $ 216.00 for 5 days, made me purchase their insurance even though i already have car insurance. They didn’t give me an option to use my own. They required a $ 500 dollar deposit if I used a credit card and a $ 600 dollar deposit if i used a debit card. This is RIDICULOUS. $ 816 dollars to rent a car. Then it takes about 3 weeks to get your money back in your account. You are better off renting it from a private renter in the city. Don’t get fooled. Forget renting from these people.

I came to this location because it’s near me and Budget has always been wonderful to me and my past experiences have been nothing but great. This is a modest location, as another poster commented, but I was just there to rent a car. Elizabeth was great and despite the fact that she was busy, she helped me very quickly. Because other renters don’t always return their cars on time, they did not have what I reserved. She offered me an upgrade (same price) to a Mustang for a Traverse. I took the Traverse and was out of there in about 15 minutes. When I turned-​in the car, Elizabeth was great to get me out of there in about the same amount of time. I am writing this review because Elizabeth was so great and her customer service was outstanding.

Los Angeles (Hollywood), CA: First time here.
I’ve rented a few cars in my day and this location has to be the most modest that I’ve encountered so far, with a mobile trailer office. James greeted me only after the customer ahead of me had left and I was standing in front of him. He promptly found my reservation and processed my paperwork. (An aside, I think having made the reasonably priced reservation through Costco Travel never hurts for a paper trail.)
Juan, lot attendant, was very patient in noting every stain and scratch found during the walk through for this one way rental. I don’t remember renting a car with so many scratches noted. This was a well used, late model Chrysler 200 full sized sedan, with 12,000+ miles on its odometer. The manufacture date was 5 – 2015, stated on the inside door sticker near the recommended tire pressure numbers. The gear shift mechanism was a dial! The floor mats were found under the rug of the trunk floor, being «kept clean for the day the car is sold». I did have to ask for a rag, and they ended up wiping the mud off the bottom door edges and bird doo stains along the front bumper. Additionaly, I later wiped the haze film from the inside of the windshield (so can see better at night), and cleaned the water spots off the side windows. Detailing was not top notch.
I’ll wait to post review until after returning the car to their LAX site
****
Car return was quick and easy. Pulled in, attendant took a quick walk around, produced receipt from a hand held printer device, and I was on my way. The return would’ve created 4 stars if at pick up site.

This place is a SCAM!
They will upgrade you and charge you more than your reservation price! On the phone they gave me a different price!

Horrible customer service! I tried to return my car but there was someone arguing with the counter person for over half-​an-​hour. The other counter person couldn’t be bothered. I eventually dropped the keys into the night box because I couldn’t wait any longer. The car was returned on time with a full tank of gas. When I received my credit card bill, there was $ 104 tacked onto the balance with no explanation for the charge. When I disputed the extra with my credit card company, Budget re-​charged it and disputed the charge being dropped. I cannot reach someone from Budget to explain the extra charges. Never again!

I went here because it is close to where I live and I needed a backup plan to get to a video shoot in SF with all my gear (which is expensive to check in on a plane).
I went in to see if we could reserve a car for the trip just in case the arrangements I’d made fell apart. They said yes we could reserve a car as long as we paid for it in advance and that there would be no charge if we cancelled — as long as they were notified more than 6 hours in advance. My client gave them a call, verified this info and paid for the car and every type of insurance they offered.
Then, to make a long story short, there were some things that they didn’t tell us and we ended up cancelling our reservation and they charged us a cancellation fee. Bottom line — they didn’t fully disclose their policies and lied to both me and my client about the cancellation fee. This place was both a waste of time and a source of unnecessary stress. I will never go there again — don’t waste your time.
PS. I ended up flying, taking less gear and saving many hours driving :)

Worst place to rent a car I order a certain car in advance and I did not get what I order. This customer service is far most the worst. Don’t come here !!!

Last time I rented a car here, I had to extend for a few days and they wouldn’t honor the original rate. Now I’m waiting in line, when the management could of stopped to help me, said I had to wait.

Due to unfortunate circumstances I was forced to use Budget Hollywood, again. Recently the store became a corporate location and the staff morale has become terrible. Mind you I have rented from Budget consistently for 20+ years and I have never felt so mistreated as I have at this location. If you like Gestapo customer service tactics this is the place for you.

Let’s face it, cheap but understand costumer service will not assist you in finding what you need when they call you two hours before we don’t have what you need and no one in southern California, does either. Traveling 8 hours to find out this and respectfully calling costumer service who are merely messengers who just send out to inventory managers to which they have to call you, which it never got done or put in. They will not help you to find other trucks it’s all up to you to do the work. If your lucky, maybe the lady who works at the actual location will actually help you.

One word: Ghetto. It’s like they scraped the bottom of the barrel when they hired their employees. They would be better off hiring one of the homeless who surely have more class and respect for their customers. Theresa is the most shady individual and completely disrespectful! I was waiting for a ride after being checked out by employee Alex when *gasp* my daughter dropped a few measly crumbs on the rug. Theresa actually stopped her personal call she was on to tell me to pick up my daughters mess she made on the floor. Seriously. YOU do it, mkay Theresa? That’s what you get paid the big bucks for. It’s a 5 year old, they sometimes make a tiny mess– don’t tell me you don’t have a child, right? Here’s the funny part! She has the nerve to call me at home 30 minutes later and tell me I was being charged a $ 50 cleaning fee for «excessive filth» –utter bs of course– in my car which already checked out clean by Alex. So basically you got your revenge, huh? Didn’t really work out cuz I called corporate to let them know about the mentally challenged and vindictive chick working for them and charged off the phony charge on my card. I’ve been a long time customer of Budget car rental and I have NEVER been treated so poorly or even had one incidence of bad customer service with them until I came here. Needless to say I will take my business where it’s appreciated and will warn everyone I know to STAY AWAY!

Still THE VERY BEST!!! Customer service is unparalleled to any other car rental company in the city! Believe me I know! I’ve been a loyal customer for a decade and they have never disappointed me!
They deal with lots of difficult customers with the utmost ease and patience, far more than I would exercise! I would highly recommend them to anyone looking to rent great cars with no hassle and superior customer service!
Big thanks to Elizabeth, Jackie, Juan, Alex Theresa and Tessie!!! You’re all amazing and thank you for the great service!!!
And in response to the cyber bullying and childish name calling Karla M.
Karla M: and who the hell ru? Wait… it doesn’t matter. Look in the mirror sista when u talking bout Ghetto.
No need to insult ppl you don’t know! You should learn how to act like a human being. Insults and lashing out are a lack of self love. Is this what you’re teaching you child? I certainly hope not, for the sake of raising a beautiful little girl and making her hateful and bitter. Reel in the hatred sweetie! You don’t know me. So on that note, I extend a courteous farewell! May you find some form of happiness.

The staff was very friendly and professional. They did not try to push the annoying insurance stuff which was a big plus. They were friendly enough to tell me where the nearest gas station was so that they don’t have to charge $ 8/​gallon.
One note of caution is that this is pretty small rental agency and they do not have a big surplus of cars. This means that if someone returns car late, you might run into some problem as some people have experienced.

Never have a problem renting from them, even was able to switch to an svu after renting an economy car. Staff is very nice and helpful and they’re conveniently located

I’m an actress in LA (yep, the only one) and on a big audition day my car broke down. I got a ride to the audition but I needed a car ASAP for the rest of the week. The staff was extremely helpful and I was out of there in no time. I’ll surely look to Budget next time i need a car!

I wanted to update this review… I had to call the corporate office to complain over during the hours that I waited for them to find a car. During those calls they said they would credit some $$ on my account for the inconvenience…
Unfortunately, the inconvenience was way more inconvenient that the money the corporate office offered. I had to leave town late because it took them so many hours to find me a car — and I missed the whole reason I was leaving town and driving all the way to Las Vegas. WTF??? So basically, they ruined my entire trip by not having a car available when they said they would.
Also, as was mentioned, they finally got me a car — but they «upgraded» me to a gas guzzler! I’m driving to another state — why would I want a giant gas guzzler that I can barely drive? That is totally NOT an upgrade — I wanted a compact car for obvious reasons! DUH!
I still have the giant crappy SUV and am paying an arm and a leg for gas, it sucks to drive it because I’m not used to (nor did I want to) drive an SUV. So the «upgrade» you mentioned completely sucks for me and made everything you ruined even worse.
#EPICFAIL

Very friendly staff, small hidden place. You would never see it unless you are looking for it, trust me. I’ve must of passed this car rental a million times. Ask for Jackie, she was very pleasant. And her manager at the time, she was lovely enough to add my doctor dad as a driver even though he wasnt there (be mindful I was prepared with all his documentation that they may have needed) because there wasn’t a free moment he would of had to come in and add himself as a driver.
They picked me up from work without a problem, and took a very quick route. even though they are located in one of the most busiest streets in Hollywood. Be mindful they are right at Hollywood and Highland!