Brentwood Pest Control

TERRIBLE customer service, disrespectful, and deceitful. I scheduled an appointment for a service technician to arrive at 9:00 am and when he did not arrive by 9:30, I called. I was told «He’s on his way, stuck in traffic, will be there by 10.» At 10:10 he had not shown so I called back, rather irritated. The receptionist said, «yes, he was still in traffic. I said, «If he can’t get here within 10 minutes I’ll find another vendor.» They called back 5 minutes later to cancel the appointment, trying to blame me for being irritated!
These folks wasted over an hour of my time. they were disrespectful, fundamentally dishonest, and inconsiderate.
Furthermore, they list an address on Sawtelle Blvd. in West Los Angeles on their website, and this shows up in a geo-​targeted Google search. But in fact this is just a PO box and they actually work out of an office in Lancaster. That being the case, it is dishonest, fraudulent and deceitful to name their business «Brentwood Pest Control» and have a 310 area code local number. It is also BOGUS for them to pay for paid search listings using the west LA address.
I can’t comment on their actual service, but I will NEVER call or use them again. Utterly foul experience.

Brentwood pest control is awful. Our apartment had rats and Brentwood pest control was hired to resolve the issue. It took 4 appointments that they flaked out on, 3 months of trying to chase them down, and a call to the health department to get them to actually send someone.
Each of these appointments involved us waiting around all day for their technician who then never showed up, Brentwood pest control not returning any of our calls or messages for over a week and then after a week or two of them going AWOL, them claiming we were not home for the appointments yet for some reason they did not call the phone number we had given them. This same thing exact thing has occurred 4 times before they finally showed up for the first appointment!
When the technician finally showed up, all he did was put down a few mouse traps and a little bit of poison. Amazingly, he said he hadn’t come prepared with enough stuff so only had a little bit of poison and ran out of traps after covering half of the apartment. I would think exterminators would know to bring a lot of rat poison and rat traps when called to a rat job, but apparently not…
I will give the technician credit however, in that what he did worked short term and literally the next day after they came all of the traps were full with half dead rats. Unfortunately the good news ends there. Waking up to the mess of half dead rats, we called Brentwood pest control to see if they could come exchange the traps. At this point it became the same old story of them saying technicians would come but not sending anyone, numerous phone calls they would not return, and otherwise trying to chase them down. Eventually someone came but again didn’t have enough traps or poison to properly do the job. Déjà vu…
With fresh traps down, we woke up again to dead rodents the next day. As such we called them again and they said they would send someone. Waited around all day for them again today, and nothing — no technician and no phone call. Another day wasted dealing with this poorly run company… Another month of an unresolved pest issue… Probably also another phone call to the health department and the management company telling them they need to start working with a different extermination company if these guys don’t get their act together soon…

Really appreciated the service I got from Brentwood Pest, Irma and Armando when we had a pest problem in our building. No one likes to have bugs creeping around and at first it seemed like there was no end in sight in terms of getting rid of the problem. Armando was friendly, informative and patient with my many, many questions and assured me he would personally make sure the problem was taken care of. He went out of his way to work around my schedule. Although my apartment management referred the company, I would use them again if I had the choice. Thanks again, Armando!

My experience with this company was excellent. I was thoroughly informed of how and where the infestation began, how to properly prepare the apartment and the steps needed after treatment.
Additionally, their exterminator, Armando, was extremely knowledgable and informative. He answered all of our questions, even though we contacted him after hours, and arrived on time within his estimated time window. I do not agree with the other reviewer by any means concerning his demeanor as he was very friendly in each of our interactions! He even took the time to explain the importance of keeping our animals safe and how to ensure their safety following treatment. Tomorrow we will be having our second visit and I must say that I have not seen one critter since the first! Ultimately though, for treatment to be successful the tenants must follow the exterminator’s instructions and those un-​welcomed intruders will be on their way!
Overall, I highly recommend this company and would encourage anyone to request Armando! In my experience I am very happy and pleased to have used Brentwood Pest Control.

Daniel from Brentwood Pest Control came to my apartment last week to spray for spiders. I had noticed a few, and not being a fan of bugs, asked my landlord to help me with this. Daniel called me to set an appointment, he was friendly, he worked with my schedule, and he showed up on time. He was quick, professional, and in the past week I have not seen one bug. He just called to follow up and check if I was having any more problems. I was pretty impressed with this, good customer service is rare these days. Thank you Daniel!

Today I had my apartment sprayed by Armando he did a good job and was very knowledgeable about his job. Showed up, did his job, asked if I had any questions and I was happy with the results no more bugs! Thanks I would definitely recommend them!

Wow this is by far the worst company I’ve ever dealt with! Not only do hey hire thuggish disrespectful scary men to come into your unit but they lie! I’ve been forced by my apartment manager Miller to only deal with them. And unfortunately this company is not fixing my issue. They have already come out 3 times to spray my unit and every time it’s just been a Hassle with making the appointment of making sure that Armando which is the first guy that made me feel uncomfortable and scared because he came yelling in my unit because I had forgot some stuff in my cabinets. Whatever you do don’t let these people in your unit! Completely disrespectful people! And to top it off I just got a call back from Irma threatening me to take down my Unilocal post. Who does that honestly?