Bose Showcase Store Century City

I am a loyal Bose products consumer. Not only do they have great products but they have outstanding customer service. Case in point my experience today at the store in Century City Westfield. I had forgotten my charging cradle in Berlin and needed a replacement. One of the sales clerks went above and beyond to help me replace it. That is how you keep customers coming back for more. Very happy to have walked in the store and be able to handle this. :)

Amazing customer service! I purchased Bose QuietComfort 25 headphones online through another retailer and they stopped working after about a week. I brought my headphones into the Century City store and the staff immediately replaced them without a problem. My new headphones are working great and they have seriously changed my life! The sound quality is amazing and the noise canceling feature is unbeatable. Highly recommended!!!

Brought my Bose Soundlink Mini (first generation) into the store because it was having some Bluetooth connectivity problems. The store gave me a brand new Soundlink mini 2 with virtually no questions asked. If that isn’t customer service, I don’t know what is.

LOCATION IS CLOSED DURING RENOVATION. Would have been nice to know this before heading over there. Now you’re advised.

This is one of the best stores I have ever been in. Greg Petersen, the sales associate, really helped me find the right headphones by explaining each one I was considering buying. I felt comfortable with my final decision. Thank you, Greg.

The first time I came to this store I arrived a half hour before they opened; I did not know what time they opened. I was ok with the wait, so I walked around a bit. When I came back I still had about a 15 minute wait. Next thing I know they guy inside opened the doors for me so I wouldn’t have to wait long so that was awesome already! The same guy helped me with my exchange. Professional and friendly at the same time. Great experience.
Went back again about a month later. Another guy helped me out, he was actually new. Although he was new, he was very knowledgeable, friendly, and all over provided great customer service.
Will definitely be coming back again!

Very helpful Greg — thanks so much — u answered my questions — managed the fact there were people ahead of me — all great!

Andrew was unbelievable in assisting me with my return. Truly a wonderful store and best customer service I’ve ever received !

I was killing some time and went inside this store for laughs and giggles. I went in just to check out the latest electronics and play with some of the latest Bose products that they had on display.
Not a big fan of Bose but I did love the way the employees at this store treated me. They acknowledged my presence, asked if I had any questions, and let me know where they’ll be if they need anything. I also like the fact that this store was kept clean and well maintained. A great experience at this location.

The worst customer service!
I called to check stock and the guy told me «they are too busy, call us back later». When i questioned his response, he puts me on hold and comes back a few minutes later. He «checked» stock in light speed and told me they don’t have it but i should call the orange store. When i asked for the number, he said he didn’t know it but i can find it on the web…
Never going there and would NOT recommend them to anyone.

Bose — treating customers the right way. I purchased a pair of QC15’s from
two years ago. They have been great, but I just began to notice some sonic interference in the left earphone even when they were off. I visited the Bose store in Century City and Robert called Bose Customer Service who alerted him that they could exchange my pair (I did have my receipt from
) for a brand new pair, no questions asked. The charge for the new pair was $ 89, certainly better than dropping another $ 299 for a new pair. Thanks Bose, Thanks Robert, and Thanks to Noël K. who apparently did the same thing and gave me the idea.

I honestly believe that the people there are racist… I went to have my headphones replaced (Mei2) because one of the earbuds had stopped working about 7 months ago. The salesmen were really condescending when asking what happened to the headphones; and told me that it was store policy for them to keep literally everything that came with the headphones, because that was all that I’d came with. I did ask to keep the case that came with them after he gave me this information, but he insisted that he couldn’t… I didn’t understand why he made a point to make sure that was clear, even before he went and got the replacement. I also asked him could I have the Mei2i instead of the Mei2, because I have an iPhone, and Verizon (where I bought them) only had the Mei2 but they are the exact same price.
I went back to this same store yesterday 4/​20, because once again the left earbud went out. And one of the associates (an Asian guy) was particularly unpleasant. After one of his co-​workers insisted that he just go get me a replacement because he saw my frustration, and that he give me the Mei2i instead, (because he noticed that I have an iPhone) he did so.
While he was getting the headphones, I noticed 2 guys exchanging the same headphones that I had, but upgrading to the sport version and paying the difference. I wanted to to the same thing, but didn’t want to ask because of how I was treated before, and at that very moment. So I decided to let it go.
When they guy brings back the headphones, he let me know that all he needed to keep was the box so that he could send my old headphones back, but everything else was mine. and i didnt even ask. At that moment I knew I was correct in how I felt from my first experience. I didn’t mention it, I just got my bag and left.
As I was on the way home, I really wanted to know if I could have just paid the difference for the sport version because i hadn’t opened the plastic on my replacement yet, so I decided to call. The guy who answered told me that it was not an option to do so, and I decided not to argue with him, or mention the 2 guys that I’d just seen do the same thing.
I just want you guys to know that I’ve had multiple bad experiences with a few of their associates, I’m just not sure why they are so unpleasant and condescending when the products that they sell are so expensive…

Today (02-​25-​2013) I stopped in the Bose store at the Century City Mall. I already have a Bose Soundwave Bose system but wanted another one, today just happened to be that day. I dig everything about Bose and the quality of the sound Bose produces.
I am the type of person who would much rather listen to the radio than watch television. I walked into the Bose store today and met with a couple extremely helpful employees. I will say this Bose store compared to the Bose store at the Beverly Center, the one at the Beverly Center is the size of a dining room and this store was the size of a closet, it is quite small.
The employees were extremely helpful. The employees showed me several new items they had on display all of which I wanted but turned down. I would recommend Bose to anyone who is interested in providing high quality audio at home without taking up much space. I would recommend that if you are shopping for a Bose system you give the store at the Beverly Center your business just based on size and for the reason of what a quagmire getting in and out of this mall.
4 stars just based on size of this place compared to the other stores.

I have to write about an excellent customer service experience I had this morning at the Bose Store in Century City. Last night while flying home from New York my Bose Quiet Comfort 2 headphones broke. After eleven years of ownership on the of the ear pieces cracked and separated from the rest of the headset… dangling by a wire. They still functioned, but would not stay tight on my noggin.
I tried calling the toll free customer service number, but being NY’s day they were closed. I checked the hours of the Century City store and they were open at 10AM. I arrived at about 10:10 and to my dismay they were not going to open until 11AM today. Understandable, but lucky for me the sales associate opening the store saw me and asked how he could help. I told him what happened to my headphones… he said that they were obviously out of warranty but would be happy to exchange them for a new pair of QC15’s for $ 100.
I am happy with the service I received from the sales associate, and even happier with Bose’s exchange policy. Trade in a broken pair of ten year old headphones for a brand new pair at ¹⁄₃ the price. Way to go Bose, I will not think twice about purchasing Bose products down the road!

I was out running errands at the mall when I saw the Bose store and decided to see what new things they had. I had a nice conversation with a gentleman named Ryan before wandering around the rest of the store to check out the new toys.
After scoping it out for a couple minutes I was helped by the store manager, Cody I believe. He wasn’t very attentive and often seemed annoyed I was there. As the customer, I thought he was a bit uninviting and seemed to lack even basic retail store etiquette. At one point he blatantly asked me «are you going to buy this?» It wasn’t in a joking tone either. At this point, I had had enough and left.
Definitely a store to avoid!

If you’ve ever tried a Bose product, you know how amazing they are. We have long had several Bose players in our home and as an added present for our honeymoon, my husband decided we should each have a pair of Noise-​Canceling Headphones. They’re so great, I swear I’ll never fly without them again.
As for the store itself, I can’t say enough good things. It’s not huge and I’ve always been the only customer, but the people who work here are so attentive and knowledgeable and never to push a sale on you. As one of the employees said to me, «our job is to let you know what we sell and how it works. The products are so good, we don’t need to shove them down your throat.» Amen to that!