Bed Bath & Beyond

This is a great location. Its in the middle of the city and they have garage parking for which they will validate. The sales associated are always proactive about asking if there is anything they can help you find. Also they are knowledgeable and able to help you find the best product for your needs. They are also able to advise you on how to care for your purchases. I have had no hassles when returning items with a receipt.

Been coming to bbb since i was a kid. Had a problem recently and Vicente at this location totally handled for me like a pro. This place feels like home. Thank you Vicente! Keep up the great work!

If you’ve been to one Bed Bath & Beyond location, then you’ve been to all of them. The location has a great selection of merchandises and provides solid customer service.
The space seems smaller compared to other locations, but great selection nonetheless.
Nearest Metro Station: Red Line at Hollywood/​Vine

WORST CUSTOMER SERVICE EVER!
I came here because the one in the Beverly center did not have the kind of fan I was looking for so they were nice enough to call the vine location to put the last fan on hold. I was told they had one left and a display fan that I was told was in perfect condition with a remote. So I went on my lunch break to pick up the fan. I should have known when I was in line for the customer service desk to run because they took their sweet time and a lot of the people did not seem to know what the hell they were doing. I got to the front and picked up my fan and then they couldn’t find the remote so they had to go search for it. After 5 minutes of waiting they finally found it and I was assured several times that both the fan and remote would work properly. I get home (15 minutes without traffic) to a fan that shrieks like nails on a chalk board. So I call the vine location and over and over kept saying I’m sorry miss I’m sorry miss (thanks that’s helpful in the 105 degree heat). The people here don’t care and are so stupid I will never ever go back to this location. STAY AWAY!!!

Seriously, the best manager there. I can’t recall his name but he definitely helped me use my coupons and just above and beyond with customer service. Thank you for such helpful service. It is very rare to find this these days, especially in LA.

I don’t know if I was just lucky, but I had an awesome experience here today.
I interacted with 4 employees, and everyone was courteous & helpful. Customer service is so important!!!
Great selection at this store. And first hour of parking is free with validation.

Amazing service. The manager, Carlos gave EXTRA effort to us closing our wedding registry. He even helped fill the order over the phone for what they didn’t have in stock at the store. He allowed us to have it (2 huge boxes w over a dozen items in them) delivered to their location rather than our home address (we’re new in town and don’t trust our mail receiving yet). He did all of this with a wonderful attitude. We will be referring everyone here.

This particular store is not a huge location by any means being that it’s only one floor compared to most other locations that are two stories. It makes me wonder what is missing.
But then, they have most of the basic things that are needed for all areas of your home i.e., bedroom, kitchen, living room, etc. And since moving to my new place, I’ve needed all sorts of cupboard and drawer organizers, night lights, new shower curtains, rugs for my hard wood floors, which I have never had before; dining table place mats, and other things such as brushes for dish washing and strainers for the shower drain. I keep reassuring myself, these are necessities. Although it’s really tempting to buy a lot of other things that you can find in this store because it seems so handy but I’m trying to be strong and refraining, haha. So far, so good.
I did have to purchase a nice dark brown cupboard for my master bathroom that fits over the toilet. It’s one of those types where you have to put it together but after about 2 hours, I got it done and it looks pretty nice too! The most important thing is I was able to unpack two boxes of bathroom items that I initially didn’t have space for.
This location has validated parking for an hour in the parking structure for the whole building which includes other stores and restaurants. Makes it convenient in this parking-​starved area of Hollywood. The parking entrance is accessible by entering the one-​way alley a block west of Vine Street off of Sunset Blvd.
The staff is friendly and helpful. You could also sign up for discount coupons that will come via email or text that offer 20% on items purchased. That really comes in handy as I seem to be able to find most of the things that I need for my new place here and so the discount is really helpful.
I’ll be checking in at their locations again if I need something for my home…

I love this bed bath and beyond. Every time I go in the employees and managers are very helpful. You get an hour of free parking with validation, so it’s an easy in and out. They’re great about returns even if you’ve used the item and weren’t satisfied with it. I’ve even come here to get boxes when I was moving to a new apartment! They have a box compression area near the entrance to the parking garage and the guys are really nice about helping you get usable recycled boxes. One of the managers, Carlos, is super friendly and always really helpful. Also, if you forget to bring your 20% coupon they send in the mail, they’ll let you come back at a later date and do an adjustment if you bring your coupon and receipt. I did this when I purchased a steamer that was no longer in stock in the store. They ordered the steamer for me and when I came back to pick it up, I brought my coupon and they gave me cash back! Excellent service.

Just left here and wanted the managers to know how helpful their employees are. I had 4 of them ask me if I needed help and a cart while I walked around and gather my things.
Jhas was my cashier and she was so friendly and pleasant. Also gave me the inside scoop that if you park in the garage on sunset and vine they validate for 1 hour! Thanks again girl. Your shift is almost over so I hope you enjoy your night!

I was blown away by the amazing customer service I received at this store today. I went in with a return that I had meaning to deal with for a while. And by a while I mean almost three years. Yikes. But they were so nice and accommodating, never trying to shame me for even trying to bring something back after that much time. I was immediately greeted, stood in line at Customer Service for maybe 5 seconds before another cashier offered to help at a register, and it just went so smoothly from there. I didn’t have to beg and plead, they just went out of their way to help me. They even gave me cash back instead of store credit without me having to ask. It was all great.

Got a thermal blanket for 50% off! Thanks to the guy who helped me with this!
I never knew what a comforter, duvet cover or an alternative down was until this really helpful hispanic guy explained to me. He was very patient in comparing the difference between those items and thank God he did or else I’d never know what to get for my new place!
This was a small store but they had most stuff as every Bed Bath and Beyond.
Parking isn’t an issue at all. They validate free hour of parking if you park at the construction behind the main entrance!
I definitely recommend this place to anyone! And love the staff!!! Super helpful from the security guy to the sales people to the cashiers!

Sorry, but once again it was slightly nightmarish, as I went in for ONE ITEM, Soda Stream Refill cartridge, there were 5 people waiting silently in line until I SAID,
‘don’t you have any more clerks for help?” And suddenly one, two, three,
FOUR appeared; Magic? Or the squeaky wheel. KENYA who helped me
probably trained to deal with crabby old folks was very good and pleasant
but I don’t understand WHY they did not have people waiting on customers
BEFORE I started my ‘rant.’!!! Also they appeared either between
window displays or the dullest windows i have ever seen! COME ON!

The store is large for the area and conveniently located. They have free parking for the first hour. Make sure to have your parking ticket validated.

Why do I LOVE this place?
To start with, it is in a wonderful location.
parking is easy, and it is located in a great place.
I love how this place is being kept tight and clean. There is a lot of staff that is ready to help you and actually walk with you to each and every isle untill you find what you are looking for (thank you so much Maria for helping me out today!).
They even help you carry your shopping to your car.
Now that is service!
As I am working on decorating our new home here in LA, this place is going to see more of me, that is for sure!
Thanks!

I was very impressed by the staff. Everyone was so nice and helpful!!! I’ll definitely make it a habit coming to this bbb when I’m in need of house improvement. Keep up the good work!!!

I’ve been here many times since it’s the closest one to my house.
The customer service is absolutely superb! Everyone I encountered is knowledgable, helpful and friendly.
Their return/​exchange policy is magnificent. I was able to return a blender without receipt a long time after I bought it.
LOVE going here!

I went to return something that I bought yesterday, I came with the product and find out they even didn’t charge me for it Lol
I still got store credit for something I didn’t pay for… That’s cool ((; great costumer service!

Favorite place to go shopping for my needs in the house, parking is always great, service is great, and selection is always standard.
–you know all BBB’s are similar its a preference thing.

I love this store for these reasons:
efficient, helpful but not hovering, sales staff. friendly and courteous.
they allow me to bring my dog inside.
they (almost) always have what i’m looking for.
their coupons are generous
they are GREAT about returns.