Barrington Flowers

ZERO STARS. DO NOT give your business to this florist. I never write reviews, but my experience was so horrible that I cannot let anyone else fall victim to this awful «business». I ordered a floral arrangement in the amount of $ 150 (not including tax and delivery) for the birthday of a business colleague and was promised same-​day delivery by 1:00PM. When 2:00pm rolled around and the arrangement still had not been delivered, I called Barrington Flowers to request a delivery update. I was told the driver was on his way back to the shop with delivery signatures and I would receive a call-​back in five minutes. 30 minutes passed and I had not received a return call, and the flowers still had not been delivered, so I called back. She said she would try to get in touch with the driver again and give me a call back. Again, no return call. I called again. This time I was given a handful of excuses, including but not limited to: «The driver isn’t reachable, his phone is out of charge» and «He should be there any minute, he had a delivery for a large event» and «They have been delivered» (they had not). The arrangement was finally delivered to my colleague at 4:45pm, at which time she asked the driver where he had been as the delivery was expected at 1pm. The driver told her «I just received this arrangement 30 minutes ago. The other guy went on break.» At that point, I instructed my colleague to refuse the delivery because 1) they delivered almost 4 hours after the promised time, and 2) the arrangement was of sub-​par quality for the amount of money spent. When my colleague refused delivery, the driver called me AND the girl at the shop with whom I’d been dealing with previously called me. She begged for us to accept the arrangement («Can you please just accept the arrangement? Our driver is there. We give to you for 50% off. It’s a custom arrangement»). She was unapologetic and continued to spout excuse after excuse («the driver is lying» among others). I remained firm in my decision to refuse the arrangement and requested a full refund. She would not confirm that I would be getting a refund and was trying to get rid of me. During this exchange, she raised her voice with me numerous times and was incredibly rude. I asked for her name and she told me it was «Samantha» (come to find out — not her name; she lied) and her bosses name was «Jack». The conversation ended when she told me that her boss (Jack) would call me before they closed at 7pm to confirm my refund. Not surprising, but I DID NOT receive a call from Jack. I called back today to inquire about the status of my refund, and a different woman answered the phone (she said her name was Faye, but I’m reluctant to believe her given my experience with «Samantha»). She tried to offer me a different floral arrangement today (no thanks) and asked that I «please not take away business». When I declined her offer for flowers, and insisted on my refund she literally said to me VERBATIM «The driver deliver flowers to you yesterday. You refuse. You very picky. That not very nice.» I told her that I’m sorry she feels that I’m picky and not very nice, but I paid for a service and they did not fulfill their end of the service agreement. She tried to get rid of me on the phone, similar to my experience with «Samantha» the day before, saying she would have her boss would call me. I told her that if I did not receive a refund to my card today by 5pm, I would be reporting the charge to AMEX as fraudulent as well as reporting them to the CA Better Business Bureau. At that point, a gentleman (Jack I presume) got on the phone and said «we will issue you a full refund».
I should’ve read the reviews prior to ordering from these scam artists. I can confirm the following claims from previous reviewers: Terrible customer service (hang-​ups, tell you to call back, yell at you over the phone); broken English; didn’t deliver what I paid for; buyer beware; worst customer service of my life”.
Again, and I can’t emphasize this enough, ZERO STARS.

This place is a scam!
My friends ordered a beautiful bouquet for me… or so they thought. Basically was charged an arm and a leg for something they could’ve bought at Trader Joe’s for $ 10.
When my friend called to complain, they were surprised that she saw what was delivered. It did not look anything close to what she ordered. Their excuse? It was the end of the day. Are you freakin’ kidding me?
They also said peonies were not in season and my cousin got me a bouquet of peonies from a flower store in Westwood. Refer to my photo. The left is what was thought to be ordered and the right is what I received. Bad service and bad product.
Oh my friend forgot to Unilocal this place before buying the flowers which is the only reason she got it from them. How are they still in business??!

** I IMPLORE YOU NOT TO ORDER FLOWERS FROM THIS COMPANY. ** THESE GUYS ARE CON ARTIST. ** Yes, you’ll read a couple of positive reviews here, but the poor experience trend with these guys is real. You will regret ordering from them. This company delivers well below-​par services. I bought my wife 12 of the saddest roses I’ve ever seen (actually, they delivered only 10 roses). I had written a note that also didn’t show up with the roses, and the flowers were delivered 2 days late! I tried calling them on several occasions to resolve the issue and at first I couldn’t get on the phone anyone that spoke English, when I finally got someone on the phone that did spoke English, the person hung up the phone on me twice as he learned I was calling to complain. These guys are con artist and hope that when you read this you take it seriously so that you don’t have the same experience I had with them. BEWARE!

I don’t normally write bad reviews, but when I read the the reviews below I couldn’t agree more. Horrible phone etiquette and she seemed pissed to be getting my business. I’m very tolerant of people over the phone but this shop even managed to put me off. My advice? Stay away.

They didn’t deliver what I paid for. Need I say more? Yes actually do not buy flowers from them or you will live in a world of regret.

I wish I would have taken the time to read the reviews before ordering from this place. IT IS AWFUL!!! The service is horrendous and the quality of the arrangements is crap. I could’ve arranged flowers in a vase better than they did. This place should seriously close down. They will cause someone to be fired or ruin a relationship with their service and quality. The arrangements on their website are completely misleading and nothing like what they actually produce.

BEWARE BEWARE BEWARE!!! I never write reviews, but the customer service was so awful that I had to warn my fellow patrons! I called to order flowers for a 6 month anniversary and asked for orange and red tulips, I was told they would make a beautiful arrangement with those flowers. They asked how much I wanted to spend, I said $ 40. They said no problem there’s a $ 10 delivery fee plus tax. I said that was no problem but it needed to be delivered in Santa Monica by 5pm (they’re located in Brentwood and I had made the order at 1pm). At 5:30 I had gotten a call from my bf that he had just received the flowers and that it was lucky he was held at work late otherwise he would have never gotten the delivery. Additionally he thought the arrangement was great, but though I had forgotten what his favorite flower was because it was a vase full of hydrangeas.
The next day I called to inquire about the mistakes. At first I thought that maybe they had delivered the wrong arrangement. Turns out tulips were out of season, but I was never told that. Additionally when they looked at my order they realized they never charged me for the delivery. (Even though they were late). The woman I spoke with was immediately hostile and said that I was lying. She said her employees would have told me tulips were out of season and that it’s not her fault that the delivery was late. I urged her that no one told me that tulips were out of season (I’m also naïve as to what’s in or out of season) and I was guaranteed a beautiful bouquet of tulips and that it would be delivered before 5 pm. She also then told me that there is a $ 65 minimum for deliveries, which I was also never told about. The woman continued to argue with me and threatened to charge me for the additional $ 10 + tax that they forgot to charge me for and also threatened to charge me for the additional sum of money to make up the difference for having not met there «$ 65 delivery minimum». I told her that this was all very illegal and fraudulent threats and she told me that I deserved it for being a «horrible asshole and ungrateful customer» and then hung up the phone on me.
I now have to go through the trouble of disputing this charge with my bank because the services in which I asked for are not the services in which I paid. Worst customer service of my life!!! Please be warned and tell your friends and family to stay away from these truly horrible people!!!

I could crap in a vase and it would be better than the ridiculously embarrassing arrangement these idiots delivered. I was literally too embarrassed to give the arrangement to my wife for our anniversary so I had to rush out and buy one from the GROCERY STORE, which was so far beyond better than what these people put together. I called my card service and canceled the payment on the order and filed a formal complaint against this place.

CONSUMER BEWARE!!!
ZERO STARS.
— This place has terrible phone service, they hang up on you and tell you to call back in 30 mins.
— Broken English, which at this point in America’s evoution I can usually deal with if the services was good, but this is unbearable because it makes you feel like you are NOT going to get anything done, you feel helpless.
— Obviously no computer system to look up order MADE ONLINE!!! because I called to confirm with my order # and they asked for my delivery details every time, then once I gave them all the info to check on they order… the broken english girl said «OK, thank you I check order.» then HUNG UP THE PHONE!

I don’t know what kind of operation these people are running, a very poorly operated one that’s for sure. All the one star reviews are accurate. I made an order online (mistakenly without reading other reviews) for flowers to be sent to a relatives whose mother recently passed away. Shortly thereafter my husband tells me he had already sent flowers 2 hours prior. So I call to cancel my order and the girl who already did not seem to be in a good mood asked if my husband can cancel as she’s already charged my card. I tell her its not possible, the flowers will be delivered soon and I have no need for 2 sets of flowers. She says she will ask the manager and call me back. No call back, so after 15 minutes I call myself and apparently the original person I talked to is mysteriously gone. As others have noted they either answer the phone ‘hello’ or ‘flower shop’ suspecting this business is not legitimate.
The second woman I talked to knew broken english and hung up on me after I had to have the entire conversation with her all over again. She tells me my card was never charged and I tell her I will dispute the charges if they charge my card for any reason. SO glad this never worked out because now I can see their work is not very good, for a steep price and poor customer service. Also very shady that this «Sarah K» is also linked to many other flowers shops with the SAME POOR SERVICE. Very strange and shady operation going on here, wouldn’t trust it and hopefully BBB will do something about this.

WARNING… BEWARE… they are not a florist there THIEVES and Con Artists !!!
Ordered flowers for my wife on V day they arrived 3 days late as we refused to accept them.
There should be No scale rateing… they are –3 on my rateing scale…
Furthermore, called them up to refund my credit card 100.00 the venal woman on the phone hung up on me 3 times within 5 minute span.
HORRIBLE and ABRASIVE customer service !!!
Still waiting for for credit card to be refunded 100.00… 4 weeks later.
In addition, they had the audacity to contact my friend who posted a Negative Unilocal comment and attempting to bribe her to remove her comments…
Your better off picking your own flowers… They will contacted by the BBB and the like.

This place is disgusting. My friend’s husband ordered flowers from here and they never appeared on Valentine’s Day. Two days later… They are delivering the flowers and are blaming the Courier. Except, when we called on Vday, they said her husband’s credit card was declined, which was not even true! The credit card was charged $ 100. And today, they blamed the Courier service… Which the Courier said I just got the order.
Liars!
Then I hear, they are not even a flower shop, they are working out of their apartment! When you call them, they do not even say the business’s name, they say hello. Sounds fishy to me! Who does that? And then they asked me how I got the number! It’s on the card!
I don’t even think this is a legitimate business and I will report them to the Better Business Bureau!!! DO NOT ORDER FROM THERE!!! Go to Trader Joes’s and pick up flowers from there… Better quality and service.

Unilocal absolutely has to have «0» star rating for business like this one. We should have checked the Unilocal review before ordering anything from this place, as we can clearly see a pattern. Sarah K. shame on you for even posing as a legit Unilocaler. also funny how you have it set up so it stays on the top?
What a nightmare and a scam! We ordered a special flower arrngement for our daughter’s 20^th birthday online to have it delivered to UCLA. Here is summary of our experience:
1. My wife calls on ⁶⁄₁ (Wed) and orders a specific arrangement advertised as «special» Roses Multi-​color in Square Vase Item# 1237 Regular price: $ 138.00 Sale price: $ 88.00 from what the picture showed online (see photo) you can count close to 30 roses arranged in a rectangular clear vase. We asked it to be delivered by 8:30am and called couple of times to make sure so that it will get there before she leaves for her class. driver gets lost. finally they contact her around 11:30am and she had to meet the delivery guy outside of her dorm on the main street because they coudn’t find her dorm building?
2. What she recieved is 11 half dead roses (see photo) horribly arranged in a fishbowl vase. We call Angela (person who took the order) next day (⁶⁄₂) and told her the situation, she states, «Oh we gave you an upgrade» I don’t see how a 30 rose arrangement turns up 11 roses in a fishbowl vase and they call it «Upgrade» especially when we never asked for it? I was angry so asked to speak to a manager and she told us he is not in. Next day (⁶⁄₃), I call again and person named Edward answers (maybe the owner or a realtive of the owner) Again same long explanation and asked for our money back and they can come and take the flowers back in which he states they cannot refund the full amount but can send another arrangment just like we ordered online. I reluctantly agree to have it delivered today Mon (⁶⁄₆).
3. She receives it today, even more hideous then the first one (see photo). See the uploaed photos of what was advertised and what she received so you can see it for yourself. This time in a half size square clear vase with 13 roses, several of them dry but most apalling part is that they use a clear scoth tape all over the vase to hold back the banana leaves they used?
So after several days of frustration, we end up with 2 hideous arrangements and $ 100 out of pocket. I didn’t want to even call them back to go through the same frustration all over again but wanted to make sure that whoever reads this review will never give them the business. As you can see, I am not a typical Unilocaler and this is my very first Unilocal review. I went through the trouble setting it up just to make sure I have my say about this florist and how infuriating this experience was. I also wanted to make sure you get the details of what we went through. This business has to learn a lesson and make sure they don’t get yours!

First off, Sarah K. must be a relative of the owner of this florist because any customer of this florist can agree that there is nothing beautiful or amazing about their arrangements and their service is below terrible. Not only did they try to rip us off by sending a cheaper arrangement that we did not even order, but they failed to send a dozen roses and sent only 11. The roses came in a hideous arrangement with more babys-breath’s than roses themselves, not to mention they came in a naked vase, without even a simple ribbon to try to salvage the sad-​looking arrangement. We called them back furious and the rude employee went back and forth about how they «upgraded» our order, when in fact it was clearly a downgrade, trying to rip us off knowing that the senders would never see the arrangement themselves. And who «upgrades» a customers online order without notifying them first?!
They sent over a replacement arrangement, just as terrible as the first. It looked nothing like the picture online and the roses were sparse. Not to mention, we ordered a balloon with the order that never came.
All in all, our experience with this florist was terrible, the employees are rude and the arrangements are ugly. If I could give this place zero stars, I would. Do not use this florist!

I cannot emphasize enough how terrible this florist is! My boyfriend found them online and ordered a dozen, long-​stemmed red roses to be sent to me for a special occasion. When the flowers arrived, they looked horrible. They were poorly designed (seriously? how hard is it to arrange a dozen roses?), looked like they were half dead, and were just poor, poor quality. I tried to stay positive about the fact that my boyfriend had done such a sweet thing for me, but the flowers were, frankly, depressing to look at.
The next day, the flowers were even worse, so I called the florist. My call was rudely answered by someone who couldn’t have seemed less interested in my call. In fact, when I said, «Is this the Barrington Florist?» they responded, «yes — how did you get this number?»
What!!!
I advised the person that the number was on the envelope that came with the flowers, and that the flowers — which I had received only one day earlier — were DEAD. Wanna’ know their response? Are you ready for this? Seriously, you’re gonna’ love it. The person responds: «Everything dies. Everyone dies. You will die. I will die. Everything dies.»
I was mortified.
After demanding to speak to a manager and being advised that one was not available, I finally hung up. Over the next few days, I called back and spoke to two different «managers,» both of whom reluctantly agreed to send me replacement flowers. Not surprisingly, no flowers ever came. This is the worst florist I have ever dealt with. Run in the other direction as fast as you can.

The absolute worst experience I have ever had ordering flowers. Driver couldn’t find the address — it was for my girlfriend and she works at THE GROVE SHOPPING CENTER. The driver called her first asking for directions, totally ruining the surprise. Then called her hours later, still lost, asking for cross streets. His terrible English only made the whole experience that much more frustrating. After 10 phone calls and 5 texts between he and myself he finally found the Grove — after 11 pm. My girlfriend had already left work — Happy Valentine’s Day… Her boss called her telling her she received flowers and so she drove back to pick them up. The pink roses were already dying, probably from being in the driver’s car for ten hours. To make matters worst I’ve been trying to call for a refund or at least an apology — but the manager won’t return my calls.
Horrible, horrible, horrible service.

CAUTION !!! Poor Service
Like another reviewer, I too was a victim of the poor customer service at Barrington Flowers. It was my girlfriend’s birthday. I wanted delivery and was promised delivery before noon when I knew she would be at the office for the regular Monday meeting. Its not like they had to arrange a «Break my Heart» Bouquet, it was the most basic of orders, a dozen red roses.
And get this, the delivery was around the corner, 3 tenths of a mile. From 11 718 San Vicente to 11 538 San Vicente. At 4:30 when she left the office no flowers. 3 calls to the shop, long hold times, promises to call me back with an update. Nothing.
Avoid aggravation. There are many better florists to select from in West LA.

This place is horrible! DO NOT USE THEM!
I ordered flowers on Monday to be delivered to my friend at work for her birthday today — Thursday. It’s now 4:45 PM on Thursday. She still hasn’t received them. One would assume that with three days lead time, this simple task would be possible.
***UPDATE*****
My friend eventually received her flowers however, I had to call her to make sure she didn’t leave the office before she got them. Also, the flowers were very badly bruised.
The whole element of surprise was completely ruined and the flowers weren’t even up to par. Again, DO NOT USE THIS FLORIST!!!

Try and avoid these guys if you can. Had the worst business transaction of my life.
Sent me the wrong thing. I specifically said «no roses, please. Only a fresh arrangement of nice flowers.» They sent me 4 roses with some other dead flowers and when I call them to get my money back, they tell me (word for word) «most people think roses are nice on valentines day.» No joke.
There were a slew of other issues and now I have to go through my bank to get my money back. Stay away. Believe me.