Bank of America

This location is sucks very bad customer service. And the financial center operations Manager Christian Galvan is very rude, I was still talking with him and he told me have a good day and left. No respect for customers and if you have a problem don’t expect from them to solve it for you.

The person who manages account had me wait 10 minutes in line just to tell me he had an appointment. I didn’t even get his name. I was so mad they made me wait just to tell me to wait more. And the person with the appointment didn’t even show. I was so mad I left. Never coming here again. The clerks are nice but the short Mexican guy in the cubical was a punk. What happen to first come first serve. Especially if the the person is not there on time for there appointment.

Banked with them for a really long time. Most branches are ok and relatively quick and friendly. This branch is extremely slow when it comes to waiting for a banker. I sat at the waiting area for almost 20 minutes while 1 banker was helping another client and I had no idea what the other banker was doing. During those 20 min I did not even receive one hello or how may I help you. I started getting a bit iritated and even walked right in front of the banker. Still no interaction from him. Most banks will try to stop you but nope. Not this one! I actually wanted to completely swap from chase to boa but based on my experience today. it’s a definite no thanks. I’ll continue to stay with chase as my primary.

Eddie’s BIG take on Bank of America…
Came in here to do a deposit. Was greeted at the entrance with a smile. Staff was nice and friendly. If I didn’t work at one I normally wouldn’t go to a bank often if at all. They weren’t too busy. They had enough tellers on the line. I would probably come here again.

Best staff… always friendly. help is always at 100% … I have an account for 7 years and has always been very pretty !!! thank you

Bank of America in general sucks… and this particular location is no exception. They have about three tellers. Of those three, one is helping business card holders (who have priority) and only two help with the long line of regular clients. very slow service. the atms are always breaking down, running out of money/​receipt paper or never accepting certain large bills (forcing me to go inside and make a ridicolous line). Their mortages are a scam and they are unwilling to help homeowners in need (they claim they never receive documents yet there is fedex proof indicating otherwise). they will try charging your account for any stupid thing (like 10 $ monthly fee if you go inside to the the teller instead of using atm… talk about customer service). stay away from bank of america, chase is just a few stores down the same shopping center, with safe and clean (indoor atms) and outstanding customer service.