Bank of America

Only after a lengthy conversation in front of me I Armenian were the two women willing to help. They also realized who my check was written from and then started asking how I was involved with said big name. Very unprofessional and disgusting.

I had a huge issue with my account but Raphael was able to rectify the situation. I was about to close my accounts and move my balances to Chase but because of Raphael’s service I decided to stay. He is the best banker I’ve come across and highly recommend him.

Awful! The manager there is Hadi Sabbagh. And by the way when I called there, he wouldn’t even give me his name. Really? Are you running a used car lot or a bank? This guy is VERY sleezy to me.

This bank has always been understaffed. They were renovating for months, I figured to make room for more tellers. But no, it was not for additional teller windows, it was for computer monitors with phones that NO ONE uses. Couldn’t they have used that money to hire one more person? The renovation made the bank worse, not better. Citibank is looking mighty inviting.

This review represents not only the branch but the bank as a whole.
My wife and I went on our honeymoon last month and called ahead of time to set up a travel advisory on the checking account so we would not run into the issue of having the debit card frozen as we would be in a country with limited wifi and no land lines.
One night we went to use an atm and found out they had frozen the card. We were in the middle of a village with no land lines and to call BOA we would have to use data roaming on our sprint phone at $ 6 a minute. We were forced to do so as without cash we would have been stranded in this village with no way to get to the airport. After a fifteen minute/​90 dollar phone call to get the hold lifted, we walked 2 miles back to the ATM to find out that THERE WAS STILL A HOLD ON THE ACCOUNT. Needless to say we had a hellish night and somehow was able to get to the airport on good faith from a local Balinese person that we would pay them once we got back.
I contacted the bank when we got back to see if they could help us with the phone bill as the hold should have never happened, but they were completely incompetent and unwilling to do anything to remedy the situation. They even told me that putting a notice on the account before traveling does not guarantee that they won’t still freeze the account. Really? Then what’s the point of wasting my time to apply the notice in the first place? We were using ATM transactions that required our pin, not credit transactions. This is completely unacceptable. I then went to this branch and was told by the manager that he would need a day to make some phone calls to see what they could do. It was no surprise that 3 days passed by and I never received a phone call. I’m now here to close out my checking and savings account.
I would never recommend this bank to anyone. I don’t trust them with my money and neither should you.

This place is absolutely horrendous and their customer service or lack of is the reason I am no longer with Bank of America. I do tons of business with the bank but am treated terribly every time and can never get anyone to help me in less than 30 minutes. If you must use Bank of America I recommend any other branch

Great teller but it’s under construction and has only 2 people there and 1 broken atm. That is bad business.

This place was of zero help when I received my new atm card. I couldn’t believe the manager of this branch didn’t assist me in helping me reset my password after receiving my new card. She told me I had entered an wrong password I told her I hadn’t. I was able to access my account info. via phone. To make the long story short, I left and received the best help from another branch in silverlake off of glendale blvd. They were friendly, non racial, and helped me reset my password and went above and beyond. No, thanks to this branch and the horrible customer service they provide.

This is a nice bank for being in Los Angeles, and they have the coolest feature for safety deposit boxes where you put in your finger print and can access it anytime. The annoying part? The waiting list is making me wait until I’m on social security. Damn you bank of america.

I walked in to the banking center on Monday because i had ATM card problems approached the lobby manager «Ani» and she was wonderful not only did she help me with my card but she also gave me advice on my accounts. Overall excellent service, only woman that helped me save my money instead of spending it ⁵⁄₅ great job.

Visited the Branch today at 11:15AM. Was told by a floor manager that I would have to wait 15 minutes to see a banker to help me with my transaction, since a teller could not perform my request. A half hour later, I was still waiting. When I queried the bank manager, he was dismissive and evasive. This guy does not belong at a bank dealing with customers. His other banker was «sick» and yet he was unwilling to step behing the computer and help me after my long wait. I’ve been with BofA since 1973 but will never set foot in this branch again.

Yeah, I’ve been making money most of my life so when an employer gives me a check I just take it to the bank and let them keep it for a bit. Then I usually go to an ATM Machine and take my money back a little bit at a time to like buy food or snacks and clothes and stuff.
Bank of America charges me for a lot of stuff but they have never just TAKEN anything!
They also did that thing with houses that where worth less than they were and they sold it – whatever. I never bought those anyways. I just use the ATM Machine.
ATMs are usually out front by the parking lot. They are colored red like lava and have a screen and goes *bing! bing!* so you don’t walk off with you ATM Machiene card hanging in the slot or your money hanging in the slot.
These machines also take checks!

Not so great. They were really fast and helpful about a year ago, but since then usually have a too long a line and one or two tellers max. I stopped going there for about 6 months because it was getting so bad and all the customers were complaining. It took so long and all the negativity really bummed me out, so I just stopped. I thought I’d try them out again and it’s better, but mostly because there seem to be less customers. One good thing is that all the tellers have been super nice. It’s not their fault the lines are long and there aren’t that many people working. I think its the higher ups that are trying to pinch a few more pennies.

I love this location.
I come in all the time having to make large amounts of change. I always feel apologetic to make them get so much for me, but they are often apologizing themselves for the wait!
Whoever runs this location definitely knows the Los Feliz community and makes sure that customer service is key. Worth going in for sure!

The people here are so nice! I prefer this to the one on Vermont hands down. I needed to change my name and the girl at the counter walked me over to the office and the lady was so kind and helpful informing me of what I needed to do. Love it!

My gripe…
I love B of A but this location is horrible. The parking lot is so spacious that if you would to have a house warming party, you’d fill that lot in a minute (yes, that was supposed to be sarcastic). Come here when it’s busy and all I can say is GOOD LUCK. It’s so crampy that the line to enter flows onto Franklin and creates a nice jam on that single lane for drivers who are just trying to get through. The only thing that I saw was cool was they had a parking attendant guy out there trying to settle the chaos.
Second off, you can only enter on the Franklin side because the Hillhurst drive way is exit only. You can either 1. travel west on Franklin & attempt to make that left, crossing the double yellow lines while getting dogged by the oncoming single lane traffic and getting honked by the single lane traffic behind you (single lane means you stop traffic and they can not go around you folks) OR 2. go around the entire block so that you are end up heading east on Franklin to make an easy right into the parking lot. Decisions, decisions. Either create a traffic jam & be the typical self centered LA driver that we tend to be (btw, you don’t wave THANK YOU what so ever to the drivers who actually let you cut them off) or travel further out of your way just to keep everyone happy? I already know the majority of the votes.
I’ve come to this B of A during closed hours for their ATM and it’s great that they have three of them and that it is located inside the building but the supposed door is never locked. You’re supposed to add that extra security layer by having to insert your debit card to unlock the door. However, every time I cruise by, the door is never locked. So what’s the point?
I went in today to take a simple picture for my card which shouldn’t take no more than 5 minutes but you need to see a personal banker for that. Of course there’s only ONE of them and he’s too busy trying to get people to open some accounts or credit cards that it’s going to have you wait an extra 30 just to take a picture. Yep, I heard it today too… «He’ll be with you in 5 minutes but I would have a seat.» Just be real and say, «He’ll be with you in a little while so please make yourself comfortable on one of our lovely chairs.» Stay true, you can’t BS a BSer.
I miss that B of A banking center and ATMs at the Albertsons up the street on Hillhurst. That was the best and it was quite convenient. They were even opened on Sundays! You guys suck for closing that one down this past July.

Really poor customer service. Went into the bank today to change information on my accounts. Two attendants told me it would just be five minutes… So I waited and waited — and kept checking in with them only to hear «just five minutes». Finally, after nearly 45 minutes of waiting, the woman I needed to see [and the ONLY person handling account changes] came out and told me she was very busy opening a corporate account, that it would take another hour and I should come back later. I’m completely confused as to WHY someone didn’t tell met his 45 minutes prior… rather than wasting my time. Better off going to the larger BofA on Vermont or Sunset and Vine where they have more than one person to help you out.

Its kind of like that time someone said you wouldn’t do something… and even though you wouldn’t have, ya did it out of spite just to prove them wrong. Its kind of like making a huge fuss over something so small and tedious but you had to have it your way. Then later, you found it was already yours and now you have an extra mess to clean, and no, you never needed it. It’s kind of like that time all your friends were doing something, and you, having that feeling of exclusion enter your heart, so you go out on a whim, and you do what ya gotta, to be with them, and do whatever it is they are doing. Its kind of like doing something for others when you’re in a bad situation/​place in life yourself, but for some godly reason you have it in you to help others. Its kind of like a compulsive disorder that is controllable but you chose to self help yourself creating a larger problem. Its kind of like greed, irresponsibility, and just plain human error. Its kind of like many different things but what really can one compare it to?
All of the above is the reasons why one may be in debt. Now imagine, all your debt, stress, and worries, being totally and completely expunged from existence.
Yes, Bank of America. You no longer hold shit above me. I conquered the imaginable and now I WAIVE my finger. Not the index or thumb. Not the pinky or ring. It’s the other one. The one you put up when you’re tired and don’t give a fuck. I waive my middle finger at this union. and I tell you this one time… NEVER, ever, again will my name be in your computer. Delete my customer ID number. I have no CIP status. Shame on me for falling for the lessons you were giving out for free. I was a 3yr student in your credit card trap and thank god all mighty I am free at last.
One down. One to go. J. Morgan Chase… get ready for me.

It took approximately fifteen minutes, round trip, to step away from this keyboard, drive to Bank of America, deposit a check, collect a lollipop, devour said lollipop, drive back, then write this review. That’s pretty quick.
Three stars because this is one speedy Bofa, plus one for the 24-​hour ATM in the front lobby (I believe that you need a Bank of America debit card to open the front door after a certain time, though, so keep that in mind) for a total of four stars!

I’m sure it’s a «code» or something, but the fact that the two big doors that open to Hillhurst, you know, the CONVENIENT way to get in are for emergency only pisses me off. Bastards. And the parking lot is a crime scene waiting to happen.
Everyone who works there is nice bla blah meh blah meh meh who cares.