Auto Pros

These guys are amazing! I come here every time now. Have great prices, employees are always so nice and trustworthy. Id point anyone in there direction. Great bathrooms too. Always super clean ;)

I ran across this place by accident, let me tell you I’m glad I did. I LOVE this place. Everyone is professional with great customer. I tell all my friends and family about Auto Pros. Do not hesitate to take your car there. They will do right by it.

Hello to those people that need a real mechanic this is the place to go and have your vehicle serviced by an individual that knows what he’s talking about. I was one of those people that was jumping from shop to shop and they were just ripping me off. Sam which is the owner is very knowledgeable person and knows what he’s talking about. So I highly recommend auto pros if you want to have a piece of mind don’t hesitate to go. And I forgot the most important thing he won’t rip you off of I could I’ll rate him 10 starts thank you Auto Pros. Rudy Magallon is your customer…

Great service! «They took great care of me «
Would highly recommend bringing your car here! Sam is the Man to see!

Exceptional service, unparalleled professionalism, and great prices. They also provide financing if necessary.
They always try to get you in the same day and get you out the same day — saving you time and grief. This is important for you if you have a very busy schedule.
I needed tires recently and their first question was, «Do you want to come in today?» Hell yeah.
They have a comfortable lounge area with a TV if you need to wait there. They have wifi so you can get work done during your repairs.
You really need to look no further for high quality service.

Sam is a pro. he was extremely proffessional, did a fair estimate, and followed through. with a timely repair. they followed up with me while they had my car and after I picked it up to make sure everything went well. I will most certainly go back for all of my family’s car service needs.

Sam your service was excellent. Thank you for educating me more on my vehicle. Car runs great and I will definitely recommend you to everyone I know. I really appreciate the help, thank you!

DO NOT GO HERE!!! Please. Save yourself the hassle. I was referred here by the guy who changed my oil. Guess I should’ve looked them up before taking his word. But he sent me with a card and 10% off so I figured why not.
First, they ran a full diagnostic. Took about 3 hours of which I waited the whole time. They gave me a huge list of things that needed to be done. Understood. And informed me that whatever I got done, the price of the diagnostic would go towards that. I believe I paid around $ 90. They couldn’t do anything that day so they said just come back when they have more time.
In the mean time, a friend of mine said he could do TWO of the TEN things on the list and he would just charge me the cost of the parts. No brainier right? So I’m paying $ 100 instead of $ 350. For those two things.
So I return back a few weeks later (I work A LOT so there’s no many opportunities for me to go during open hours and I need my car) I explain to them that I got two things done but I’d like to continue with the list. I explained I intended to do the remainder of the work there.
Well, the guy behind the counter got mad that I had someone else work on my car. (Again. Who wouldn’t have a friend they trust do it for a quarter of the price?!) did one other thing on the list. Refused to give me the 10% off AND refused to use my original $ 90 from the diagnostic as a credit. AND charged me for another diagnostic!!!
When I complained and tried to work with him, he said he didn’t care because I went some where else, he didn’t care if he got a bad review, etc etc. he didn’t care if I gave him the rest of my business or not.
I will never step foot in this place again and neither should you!!! Zero stars for sure.

I was referred to
here by my Valvoline guys (they’re great too).
I had a particularly tricky problem with my car, and Rocky and the guys were extremely patient with me to explain as much they could. I felt like they genuinely had my best interest in mind and ultimately, they were able to diagnose and fix the issue without any additional costs. The price came in line with online estimates for the same job.
Diamond in the rough for sure. I happily return with any problems with my car.

I wish I would have checked the Unilocal for this place before I took my car there. But I was referred by another place, I took my 97′ C280 in here to get it worked on after it was having some issues not starting, or dying at lights. It not starting and/​or dying at lights, were my only issues — everything else worked perfectly. Alex, whom I assume is the owner/​manager here, originally told me that they had a towing company they work with, and if I had it towed, if I decided to have it worked on by their shop, I wouldn’t be charged for this. This was apparently a fabrication to get me in there. Originally, Alex told me my battery was bad. When I told him I’d just gotten a new battery two weeks ago, he did further testing, charged it, and called back and said it was okay. But said that the alternator was bad, when it was getting hot it was starting to fail somewhat — and this was causing my battery to drain slowly. He told me the only thing that was wrong with the car was the alternator and the battery tested fine after they charged it fully. He said a new Mercedes alternator was $ 750 – 900 or an aftermarket for $ 590 – 675, including installation. He said for the aftermarket alternator and install with towing (which I was originally told was free and was included), with tax would be $ 721. I called back for an update later and he said that he was now losing power from one side of the car to the other, I didn’t have this problem when I took it in. He then called back and told me my crank sensor was bad, and this was actually what was causing my car to shut down. He told me originally it was the battery, then that it was the alternator, then that it was the crank sensor. He then called me and said the radiator, or a hose or «something», exploded, but he wasn’t sure what it was yet. He then said once again that the battery was bad and it wasn’t holding a charge, when this is not what he told me previously. He then called back later and said my radiator had exploded and was leaking, and this is where all of the fluid was coming from, and that this was where the leak was coming from, when I’d gotten a new radiator a few weeks before, and again telling me my battery was bad. So now I’ve had three things broken, that I didn’t have any issue with or that I’ve recently had replaced, until it went to their shop. It seems to me, this shop is incomeptent, and «scammy» in that they break things that weren’t broken and then try to charge you for them. I will also be uploading sound clips of my recorded calls to YouTube or something later and will link it/​them here. I’m disabled and have a brain injury, and these people took advantage of that. Buyer beware — I’m getting ready to call the police though I doubt they can/​will do anything, and will be needing to get an attorney over this most likely.

Well my other review didn’t make the cut so let me be more specific. I took my car there for a repair and was told that it would just be a few hours. Oh and the paperwork they make you sign says that you AGREE to any additional repairs and costs they need to do. So you leave your car there thinking it only costs $ 300 and since they make you sign this estimate with that wording they can do whatever they want to your car.
Anyway, my car was not ready in a few hours! I kept calling and calling and Alex kept saying almost done. Well it was 4:30 (I dropped my car at 8am) and I called and said I need my car and I am coming there. I had to race there in an Über and if I didn’t make it they would have just kept my car. They never called me at all. Well I got my car and the repair they did left a whistling sound in the engine! I was too scared to go back truly scared. I felt lucky that I just got my car back at all.

I will definitely not come here ever again. They used to have decent reviews and always promised to get my car in/​out quickly with any repairs. However, I’ve seen them go downhill very much. I’ve lived in LA for over 4 years now and this is the worst mechanic I have been to yet, especially with my last experience. First, I feel like they added repairs to the problem, causing my original estimate to skyrocket well above what I expected to pay. But in an emergency situation, I sucked it up because I needed my car ASAP. I was given multiple promises of when my car would be ready which turned into hours, then days (literally). When you don’t have a car in LA even for a day or two, it’s a HUGE inconvenience on work and family life. I was being given the «run-​around» and Alex even told me «your car is ready and will be guaranteed for pick up in 30 minutes». I came an hour after that and my car was still on the lift being worked on. So he basically lied to me. My car wasn’t ready for another hour AFTER that so I just had to sit in their dirty inhospitable shop waiting. They also failed to tell me that they don’t take checks anymore, only credit cards, which caused another huge issue for me. Once I got my car, they said it was in great shape and all repairs were complete, but immediately it began making this burning smell. I took it to another place to have it checked and further resolved because I simply do not trust them.
Overall there are so many other places that are MUCH more professional and reasonable. I would highly encourage you to avoid this shop.

Save yourself the trouble and headaches and go elsewhere!

I decided to write a review since I service my car at auto and I am always satisfied. Last time I had my tires changed, tune up and oil change. They did an amazing job. They even call me the next day to check on my car. Very recommended!!! Plus the staff are very friendly. Great place

My car had trouble starting and I went there before, also referred by Jiffy Lube, so I decided to come back. Alex charged me 200.00 just to look at it and Alex was telling me it was my computer.
What computer? He sound like he didn’t know what he was doing, or talking about, and was telling me that it was gonna cost 900.00. I was like no!
So I took the 200.00 as a lost; went to the Honda dealer for a diagnostic and it was 110.00 which included a free rental car (for 2 days), coffee, donuts and was super nice and knowledgeable. The dealer concluded it was the starter which cost me 130.00. and my car (honda accord) has been running fine ever since. I think the are scam artists.
Don’t go there!!!
They are okay for maintenance stuff; brakes, oil change etc, but not major repairs.

Wish I could give no star rating…
Total scam artists! These men at this shop make me sick. Alex the phone and front office guy comes off as a nice and honest person and sounds like he knows what he is talking about. Well maybe he knows engines and whatnot about cars so good that he can easily sell u. Went in cause I had a check engine light. 1 there is a leak in my fuel system (maybe a hose). I had already been told this by another mechanic which diagnosed my car prior to auto pros and that there was nothing wrong with my engine. Just that hose leak. And 2 just before auto pros my car starts jerkin at 1^st & 2^nd gears as I accelerate and break. I get my usual oil change and So I am recommended to auto pros by Valvoline. I go get diagnosed and they tell me the engine mounting bracket it broken. BAM!!! $ 600 cause if I didn’t fix it immediately I can damage electrical wires wrapped around engine. Take my car and it’s ok for a couple of mins. I’m driving to work and the jerking starts again. I call them they say bring it back so I do. They say something about my 5^th gear thing is damaged and that that can be causing the jerking. BAM! $ 224. I take off again and it’s ok for the day next day it starts again. They say bring it back and now it’s my spark plugs. $ 150 I think. Ok. By this time I’m running out of cash. Alex is so convincing that my car can be ok after that. Not guaranteed of course. So I do it cause I am getting afraid of the noise. NOPE that was not the issue. My car is still jerking to this day cause I have been trying to save up for about 2 months now. And see another mechanic. So anyway, I take it back one last time and now they tell me it can be my transmission. $ 200 just to diagnose that issue. No thank you!!! NEVER AGAIN!!! Shame on those men taking advantage of a hard working single mother! Oh and Alex was very aware of my single mother circumstances. They have no mercy! They made no kind of improvement to my car. They never even gave me my old parts or showed them to me.
My brother drives my car to the store today since I was in his driveway. He has no clue that my car has problems. And he gets back home saying there is something wrong with my boot. My engine is fine!!! So now it will be taking my car in to check my boot this week. But not to auto pros.
DO NOT SUPPORT THIS COMPANY BY SERVICING YOUR CAR HERE! I’m sure they have only selective clients whom they actually resolve car issues for.

This is one of those mechanic shops you always hope you find, but rarely do. The entire staff is friendly and knowledgeable, which makes the experience of going to the mechanic as pleasant as possible. I’ve always dealt with Alex and if he’s not busy handling customers, he’s great to chat with to help pass the time. Waiting isn’t too bad especially with the Wi-​Fi and television. I’ve been back here three times to complete a series of items that needed to be fixed and I’ll keep coming back here for all of my automotive needs. As long as I live in the area, I’ll come back to see Sam, Alex and the rest of the crew at the shop.

I go there every 3 months to get my oil change the people that work there are nice I just got my check up on my car there. Sparks plugs and a holes for my car and they took me home and came to pick me too get me. my car and fill out some paperwork fast .Got my tires there and I looked around to make sure they have gave Me the best price and they did. they will beat any written price. I could name a few u shouldnt go to but ill just do the positive stores I go to. thanks auto pros see u soon
.

Referred by Jiffy Lubes (I suspect both have share in each other s pies)
Took too long to open and diagnose an engine problem.
And when they closed the engine, the engine started giving rough idling!!! Like a early 20^th century car!
When my husband argued saying we know the car has problem, but this is not how we brought it here. You have added to the problem! They went ahead and re– opened and fixed a part to remove the new problem.
They had charged us high already for the diagnostics so they did a complementary fix, instead of reimbursing us for the new issue. (Them addressing the issue gets them a second star)
But 9AM to 3:15PM is really really long!
Oh I so wish! Like JD Powers and USAtoday oneday people will compete for Unilocal ratings and then consumers will be taken more seriously by these smaller businesses.

I was taken here by tow truck after my car over-​heated. They came highly recommended by local jiffy lube employees (they are obviously getting a cut of what ever business they send Sams way.)
After taking 4 hours to diagnose my car as having a bad radiator that would need to be replaced, he told me the price and I got picked up. Two days later the car was ready. When I picked it up it began shuddering. I was told it was a spark plug and I could replace it myself. So i drove the car off the property.
That night my car died. It had fluid in the head. I had it towed back to Sam’s place (on my dime). After 2 days he sent me a diagnosis. Driving the car that night had warped the head gaskets. I reminded him that he had ok’ed me to drive my car after he had fixed it. He told me these things happen.
After 5 days I finally call to see how my car is doing. They have not started because they need my alarm clicker. Understandable, but they could have called ME the first day and asked for it.
After another 9 days I get a call saying all the work has been done. It had been taken to another shop to be machined and all the fluid had been drained. I am now in for $ 2800. I drive of the property.
That night my car over hearts. I call Sam furiously. He says bring it back. I say I’m taking it to another mechanic to get an opinion. He says he will not trust another mechanics opinion. I don’t care. I lucked out and found the greatest most trustworthy mechanic in all of Los Angeles. He looks at the car and in 2 minutes he tells me i have a bad water pump. Total cost of repair $ 250.
Is it likely it was the water pump the whole time. He says yes and the radiator didn’t need to be replaced, just flushed. I call Sam. He says he’ll give me a deal on the water pump. $ 375 out the door. I laugh and hang up. I have not spoken to Sam since. He, at best, manages the worst garage in Los Angeles and worst is a crook, liar and phony. I would rather blind hobos with forks for hands do work on my car than ever take my car to Sam and company again. Avoid at all costs.