American Eagle

I bought a pair of shoes online which turned out to be too large. I called ahead to see if their location had a pair in a smaller size so I could exchange the shoes. They did and Tatiana was very helpful and set aside (the last pair!) of size 7 for me. I dreaded walking through throngs of tourists to get to their store and assumed it would be just as crazy inside as outside! I was pleasantly surprised that the store was quiet, well air conditioned, and very clean. All the sales associates were extremely friendly and helpful. They exchanged my shoes with no problem and all and I left with a smile. What a great store!

Oh gush, your annoying sake associates spoiled my day. You can’t actually make a step without being followed and asked question. With such help I d rather buy online.

AE is the kind of store I don’t often visit. I find it to be «too preppy» for my hardcoreness, and too bright and colourful. I have an image to maintain here people!
But today after work (Yes, black Friday). I decided to give it a shot. I saw a «40% off your entire purchase» sign in the window and thought — hey, why not!
Firstly I was very surprised about the cleanliness of the store. It was like 4pm on Black Friday and while the store was obviously busy — and looked busy, it was not messy.
Secondly, I really liked the amount of staff that was available on the floor. I felt like they had full coverage and enough staff to help everyone out.
One staff member greeted me and asked me if I knew about the rewards program. I didn’t so she explained it to me (it’s free! and you get 15% off in your birthday month and hey — my birthday is in 2 weeks!) so I signed up. She was very nice and I appreciated the fact that she took the time to stop what she was doing to help me. The second staff member I met was a fabulous young man who helped give me his honest opinion on the colours of two sweaters I was debating (could only get one). Hey, nothing is better than a gay mans opinion on clothing (please be gay, because I’d hate to offend you if you aren’t!). Anyways. Gay or not. Man had fashion sense. And he was polite and able to give me a very good opinion based on a description of my usual outfits. WIN!
Checking out — on this day of days was quick and convenient. Gift boxes were available for the taking (by the customers), making the line move quicker. Also, you have the option to have your receipt emailed to you — I chose that and mine was emailed to my smartphone before I left the store.
So yeah, there’s cute stuff here! I’m a fan. I love the puffer jackets, but I can’t afford $ 100something for a jacket right now. :(. I am however going to Indiana soon, and yeah… hey, it’s almost my birthday!

Yeah, we walked in there wearing no pants and you know what, the employees didn’t even seem to bat an eye. They treated us normally and gladly took our money as we bought accessories and jackets.
PS. Good job on being the neatest AE I have ever stepped foot inside

Best customer service I’ve ever experienced in an A&E.

Love this place & always will. We were in LA so I wanted to see if AE was any different here than the ones I’ve been to in other states. YES it was way better than any other one I’ve been to. The workers were really cool & went out of their way to find stuff for me & my G’s.
The store itself is very clean & trendy looking. The prices are about the same but the have more clothes to choose from. It was like a EA super store.
I think we spent about $ 150 for two hoodies, pants & shirt so all in all it was well worth it. They had clothes that I see on line but never in store. I guess they send all the «good» clothes to the La first & then the rest of the states get the hand me downs. Idk but I was very impressed.