Alexander MINI

Best experience. I had to wait for my maintenance but the customer area was set up with wifi, tv and comfy chairs. If I have to wait, this is the place to do it. Extremely kind staff and timely service

Excellent customer service! David my sales rep was awesome. Very knowledgeable and courteous. Went over and above the norm.

good services. people are nice, specially Miguel.
I suppose to pick up my car and return the loaner vehicle within 13 hours after service, but Miguel extended to 24 hours later cuz I say I would have to take a couple hours off work to make it possible.

My 2008 MINI Cooper had been acting up for a bit and it was time to switch cars. I was NOT looking forward to going into a dealer, negotiating prices etc. Luckily, I landed at Alexander Mini. Ron was a pleasure to work with: patient, responsive to my needs, informative and overall just the kind of person you want to buy a car from. I walked in on a Friday afternoon and SWORE I was only going to look at cars. I ended up driving off in my perfect new Mini at a price that I was comfortable with. Thank you Ron and Team Alexander for a Painless car shopping experience! =)

I used to be a huge fan of Alexander MINI’s service department, which is why my initial review was a 5-​star review. I live in Long Beach, but due to outstanding reviews, I decided to bring my car here for service. When I first started doing this in 2014, I felt that the drive was worth it. The staff was very friendly, service was efficient, and the prices were better. Even though there are a handful of dealerships that were closer to me, I still did not hesitate to bring my car here because I received quality service.
However, over the course of the past 2 years of getting my car serviced here, my experience has declined. My most recent visit here this past week was not pleasant at all and as a result, I will no longer be bringing my car here to be serviced. First, I set an appointment requesting a loaner car. When I arrived at the time of my appointment, I was told that there were no loaner cars available. I was given the option of using the shuttle service or bringing my car back another day. I understand that things happen and maybe other customers were bringing loaner cars back late or whatnot. However, what I was not okay with is that no one called me to let me know that there were no loaner cars available despite me having a reservation for one. That shows a lack of consideration and professionalism. There is a reason why people may need loaner cars and not the shuttle service — maybe it’s because people have jobs, commitments, and other plans? And I know that it’s not just me, because another lady was in the same situation as me. The second option of bringing my car back another day was just ridiculous. Some people have work and need to take time off to get their car service — do you really think it’s that simple to just come back another day? And that is just extremely inconvenient even if one does not work.
I requested my service manager to rent me a car through Enterprise. I was surprised that he did not present me with that option to begin with. I’ve been driving BMWs and MINIs for the past 10 years and have had my cars serviced at various dealerships throughout California. The Enterprise rental car service was always available. So it took about 45 minutes to an hour from the time that I dropped off my car to the moment that I got into my Enterprise rental car. By the way, the Enterprise dealership experience was not great either. The car was old (35k+ miles) and smelled odd.
So the loaner/​rental car thing already displeased me. I got a call around 4:45 that my car was ready. I was able to pick it up that day, which was nice. However, when I got home, I realized that my service light was not reset. As a result, it still says that my car needs to be serviced. I know that this is not a huge deal, but not resetting that light just shows that a complete and thorough job was not done on my car. This is not the quality and professionalism that I have come to expect from Alexander MINI. I called asking for help to get it reset, but I was not able to reset it. I was asked to bring it back. Um, no thanks, I’m not driving all that way for this. I will try to figure it out on my own or bring it to a different MINI dealership for assistance.
Despite previously being a huge fan of this dealership, after this past experience, I will be bringing my car elsewhere. I am a big fan of the MINI company because of the professionalism and quality. However, I feel as if I am no longer receiving those two things here. I am planning on upgrading my MINI this coming year, but I will be considering other dealerships.

really lovely people. not salesy. pointed our a few things i hadn’t noticed i was doing wrong with the car without being judgmental.
they also gave me a shuttle ride to and from so that i didn’t have to wait at the dealership while my car was services. really nice.

GEORGE, CINDY AND RONNIE KILL IT!
Never had such an easy and fun experience as I have going to Nick Alexander Mini!
George and Cindy are amazing in the sales department! They make an awesome team and an easy experience!
This is my second mini and I can’t imagine leasing or owning any other car– they make whatever your dream mini is happen! — and I was in and out in less than an hour and a half AND with a deal! Once I drive off, I know I can be guaranteed to be taken care of by Ronnie in service! He keeps your mini driving like the Italian Job!
HIGHLY RECOMMEND!

Another MINI dealer with poor customer service! Service department performs better than MINI of Universal City and that’s not much of an improvement. Still searching for a dealer who’s staff perform like those on the east coast!

Ive been to a couple of mini cooper dealership and i have to say that the nick alexander dealership been my favorite. For me its quite a drive but i think its worth it because they know there stuff! I was greeted right away just as i pulled up to the lot and david was my consultant and he was awesome. Really nice and gave me an over all good experience as i was trading in my old mini. I would definitely recommend him if your ever looking for a new mini cooper. I also have to give some kudos to steve their financial consultant he help me get a good deal and something i can work with on my monthly payments. These guys know whats up! Cant wait to come back again :)

A very pleasant car shopping experience. It is definitely the FIRST place to check out in Los Angeles if you are a mini fan. I just bought a convertible 2013 Mini Cooper here and I could not love this car more!!! Also, the stuff there are great and everyone is nice and friendly. They treat customers really well!!! Both Paul and Michael helped me a lot by selecting the cars and explained everything to me. I am also satisfied with the price they offered. I highly recommend this place !

The level of attention I received at Alexander Mini is unparalleled to any experience I’ve had. Ron helped me every step of the way, even giving me his own personal cell phone number. I had many questions about financing, trade in, service, warranties, and the car itself and Ron never hesitated to help. Even when I’d text him when he wasn’t working, he’d make sure to promptly respond. I am so glad I purchased my Mini here. Everyone at the dealership showed me their undivided attention and eased all my concerns about making such a big purchase. After all, I am planning on having this car for at least 5 years so I wanted to make sure everything was in order.
This is a fantastic dealership and I highly recommend checking this place out. I have told all my friends that they need to see Ron at Alexander Mini when they are in the market for a new car.

BEST CUSTOMER SERVICE, EVER.
10 years ago I moved to Los Angeles. Relocated from the east coast for work, I immediately noted I’d needed a car to find my way.
A colleague suggested I check out Mini Coopers because they were affordable, safe, and super cool looking. I agreed and traversed all of Los Angeles to find a MINI.
Several dealerships tried to swoon me into their MINI deals, but Alexander MINI stood out. They were more than accommodating in helping me match with the car of my dreams.
My expectations were met — and SURPASSED. I leased a 2006 Mini from Alexander MINI and the service throughout my time with them was EXCEPTIONAL. I had NO problems with my MINI. I drove it for about 3 years, and when I returned it — in great condition but with a small ding in the back and an early lease break — my loyalty and care for their car was met by gracious service. They didn’t charge me for the dent or breaking my lease early. They were, unlike other dealerships, accommodating and empathetic.
10 years later, my company relocated me back to Los Angeles. Based on my exceptional experience with Alexander MINI, I called them 3 months prior to my move like a loyal fan to football.
David took my call and was AMAZING! He listened to my experience with his company in the past and immediately provided me with an up-​to-​date expectation of their service.
David also listened to my desires in a car — I wanted a MINI that had my personality. I wanted a matte black MINI. He immediately went to action providing me with the models on the lot he had access to as well as other models he could acquire.
David followed up on EVERYTHING. A few weeks prior to my move, I met with him at Alexander MINI to discuss what I wanted in a car and he FOLLOWED THROUGH. Completely.
He found a beautiful base model and connected my car with a team who could «matte it out» and create my dream car.
A week before I moved, I brought my parents out to see the Alexander Mini lot and they were IMPRESSED. Not only with David, but with the inventory on the lot. My mother, who drives a BMW X3, even considered trading in for a MINI. The experience was exceptional.
In the end, David delivered my dream car — A completely matte blank MINI with even more than I expected. The design of the car and the quality of the driving was amazing.
Additionally, because he is a genuine car aficionado, he suggested I consider tinting the windows darker — not only to protect from the sun (which is does tremendously), but to give the car a cooler vibe. He understood my aesthetic and was dead on with his recommendation. He even connected me with the AMAZING Rolando, a colleague of his who tints windows beautifully, meticulously, and in accordance with California window tinting laws. The car is GORGEOUS. Everyday I’m asked where I «got it». Well, Alexander MINI and David, it’s all you.
For a quick beat, the matting shop had missed some interior parts of the car — particularly not gluing down the drivers and passengers side panels. I called David on his personal cell and IMMEDIATELY, he was on the case and delivered a loaner as they addressed the issues. Everything was carefully, professionally, and expediently dealt with. The car was returned to me within 5 days and the results are still unmatched. It is a gorgeous vehicle. They were even courteous enough to wash it.
David’s meticulous care, admirable customer service, detail, and overall love of MINI is unmatched. He knows everything anyone could ever know about the mechanics and the appearance of a MINI. He is an ASSET. David is unbelievably gracious, understanding, hard working… and damn, I could go on, but HIGHLY RECOMMEND anyone interested in MINI’s to go to Alexander MINI and work with David and his team. They are THE BEST.
Additionally, MINI financing found a small err in my loan and IMMEDIATELY solved the problem by issuing me new documents that arrived in the mail, were super-​easy to sort through, and when I had a stupid question, MINI financing resolved it without question.
Alexander MINI — You have a customer for LIFE and I will continue to praise and recommend your company and people to everyone I know — As long as David and his excellent colleagues are still there!
Thanks David and the team at Alexander MINI for EVERYTHING. You are THE BEST CUSTOMER SERVICE /​dealership/​lovers and «knowers» of MINI Coopers EVER.
Please feel free to contact me if you’re ever interested in a MINI from Alexander MINI or David and I will absolutely advise you to go with THEM. They are amazing.
Lauren

Amazing experience from beginning to end. I honestly went in to check out the cars (test drive and see what was available) but the two Mikes made it such an easy and comfortable experience that I’m now rolling in a beautiful new Mini Cooper. The exact one I wanted.
(And yes there are only two Mikes at the Alexander Mini dealership.)
Just so you all know, I was saying goodbye to my beloved 2000 Jeep Wrangler. Another amazing car but not very cost-​efficient on the freeway. Sorry to say, my Jeep Wrangler peeps. Also it was time to move on. I had looked at the Mini for two years, going to the main corporate site (every other month) to build it. Great site by the way.
Again I’m now rolling in a beautiful Mini Coop – thanks to the two Mikes who listened to what I wanted and needed. The dealership is pristine. Service was great. I even got lost at the BMW side of the business next door. They patiently steered me in the right direction with a smile.
Oh wait… there are MINI Genius sessions. I went back to learn more about the car. Sergio was thorough, patient and so very helpful. Steve (in finance) was as well thorough and helpful.
In short, Nick Alexander Imports is great! And ask for the two Mikes – just because…

One of the best car buying experiences I’ve had. Was initially put off by the location but soon learned it did not matter, they have a great staff, huge selection of cars and the whole loaner/​flatbed car pick up for regular service removed any location concern. No sales games and they took a lot of time to help us consider all the options available on the car. After visiting another Mini dealer first I thought we’d have to order a car to find one that fit our needs but Alexander had several on the lot.
Happy customer. Worked with Michael Mcnamara.

I was listening to the radio, irritated with my Mini Cooper dealership in the San Fernando Valley near Calabasas, when I heard an advertisement for Nick Alexander BMW MINI. I picked up my phone, called Nick, spoke to him and drove my car there when I hung up. Not only did Nick fix the problems that I complained about with the other dealership, they found a few more things wrong and it was all DONE FOR FREE under my warranty! The other dealer had given me my «preowned» car with one new tire and three old ones then tried in four months to charge me for three new tires, and did some other things that weren’t right, a woman who grew up around cars and mechanic shops! That was about two years ago.
Fast forward two years. My car is now out of warranty. The car was making a noise that sounded like a blown cylinder. The engine light went on, the engine started sputtering and I turned around and hobbled back to my home. I called Nick, then had the car towed to them. I was right and they said the plugs and coils needed to be replaced. I was sick as I didn’t have the funds for a repair of this nature. No problem! NICK CAME THROUGH! They repaired my car, changed the oil all at no cost to me! They even delivered my car newly washed to my home on a flatbed! I was blown away! Who does that today?
When I was down, Nick Alexander and his team of professionals, Adam, head of service and service advisor Miquel, were there for me, picked me up, dusted me off, and sent me off into the sunset in my Mini Cooper convertible! Since then, I was given a BMW as a gift and I will be servicing both cars forever at this dealership. They gained my respect, trust and confidence by these good experiences. Especially a girl from a family who says never trust a dealer. Nick Alexander is the exception! The undealer! One you can trust. Thanks Nick, Miquel and Adam! You guys are family now.

Ron was awesome. He led me to the most special car just like I asked. The process was easy. I brought my own financing from
and had no issue getting out the door with zero down.
They let me store my motorcycle on the showroom floor so I could drive my new car home.
I recommend salesman Ron and Alexander Imports!

This is THE place to buy your MINI. This place is awesome. We drove all the way from San Diego to purchase here. We are a low-​key couple and don’t like the stereotypical car buying experiences.
Michael McNamara first helped us online via emails when we were just inquiring about the MINI. We knew what we wanted and had a pre-​approved loan. Upon arrival, we were greeted promptly and Michael Monteon helped us right away. Both «Michaels» work as a team so it was a relief to get info and perspective from both. Monteon was super thorough with the controls and we appreciated that because there was a lot we wanted to figure out. We didn’t feel rushed at all. McNamara actually let us know that Alexander MINI had a way better financing option so we ended up financing with them. Steve Oh processed our financial paperwork and warranties. Talk about hi-​tech and environmentally friendly… we signed everything on the ‘deskpad’ and took minimal paperwork home. We really felt welcomed into the MINI family. This was THE best car buying experience we ever had.
On our return visit the following week, Jerod again greeted us promptly and took the time to chat with us. We came back to have stripes installed and car cleaned. Sergio helped guide us through even more questions, features, and recommendations. Monteon was there so we chatted with him a bit and he took real good care of us. Jerod gave us a parting gift and we were on our way.
The «Michaels» treated us so well, tell us like it is, and go out of their way to help in the best way possible.
One of my favorite characteristics of this place is there is no creepy salesman feeling at all with anyone there! I can tell this is a family-​owned place. They were good to my kids which is an even bigger plus! All in all, you won’t be disappointed. We are very happy with our MINI and the exceptional customer service we received.
Thank you Alexander MINI!!!

I remember how this whole journey started when I purchased my 2009 mini cooper S from GEROGE MANJARREZ, who happened to have been very throughout and polite and knowledgeable about Mini’s. Thanks! But this review is regarding the service my vehicle underwent recently.
I called in on a Saturday evening, right before the service department closed. JOHNATHAN ARAGON answered my phone call and listened to my concerns and answered all my questions and set me up with an appointment to drop off my car. My car had a check engine light issue and an infamous timing chain issue, which I figured would take a while. Johnathan jumped through all the hoops and went above and beyond to help me out with those pesky warranty claims phone calls and got me squared away. He even offered me a loaner car… twice!!! Im not even mad about having 2 different loaner cars, I got to try out the new Minis. Really weirded out by the fact that they are a 3 cylinder turbo!!! They can really go!
The time came to pick up my car and it was all washed and clean and working again! :D
Johnathan reviewed all the work performed and helped me change my mind on doing my oil changes on my own. I would highly recommend dropping off my car with Johnathan and the Nick Alexander Mini team!
This is coming from an ex mechanic and service advisor who despised dealerships. Thanks and cheers!

I have no hesitation giving my Internet Sales Manager, Michael McNamara at @AlexanderMINI a 5-​star rating. He was attentive and made all the stars align in my favor. I was worried about a balloon payment and was just exploring options and he provided me with easy options which facilitated a smooth trade-​in transaction. The icing on the cake a huge Plus was that he had the MINI Clubman I had envisioned and wanted.
I will say that 95% of the transaction was done over email and text, which was super convenient for me. In a matter of hours from first contact I was on my way to sign on the dotted line.
I did have to meet with Steve the Finance Manager, but that was easy too, and while he was required to spell out every detail I had a blast talking with. I did buy the extended maintenance to 100,000 miles, mostly because I was told #BMW of North America is shaking things up with their warranties and as of 2017 brakes will no longer be covered, which pissed me off because it’s all about their bottom line and not the loyal MINI consumers. Despite that hiccup I am extremely pleased with my new MINI Clubman! Thank you Michael for being on top of your game.

Buy your mini at Alexander Mini — worked with Michael Monteon, he was great, very knowledgeable, answered all my questions and got the deal done quick — they have the best selection and No pressure — found the color I wanted at a price I could afford, Michael took care of every detail, he wouldn’t let me leave the lot til everything was perfect! Everyone at the dealership was friendly and it was a great experience!
Loving my new baby blue mini